Grubbs Volvo Cars Grapevine

I had an amazing experience working with Ryan Russell. Ryan is Straight to the point, no fluff, and Polite. Smoothest transaction ever. Ryan is Straight to the point, no fluff, and Polite. Smoothest transaction ever. More

My experience at Grubb’s Volvo was excellent. I leased an Infiniti from Grubb’s in 2021 and it was an exceptional buying experience. It was time for another vehicle and Grubb’s has a nice selec I leased an Infiniti from Grubb’s in 2021 and it was an exceptional buying experience. It was time for another vehicle and Grubb’s has a nice selection of luxury brands close to each other. I met James at Grubb’s Volvo and I briefly told him what I was interested in and call me if he can help me. I wanted to give him some time without me. James introduced me to his supervisor Shad as I was leaving. All very professional. Less than 10 minutes later James called me. The end result is I am driving a nicer Volvo than I intended and paying a price I am happy with. I could go on how much I like the XC 60 ultimate but the buying experience was just as good. During some minor negotiations I met Sean which was another supervisor of James. I asked to meet with Sean right before I drove off the lot with my new car. I wanted to thank him for creating a culture where I felt I was given courtesy, honesty, professionalism, and a commitment to the customer. I spent a lot of time with James during the process and I wanted Sean to know my high regards for him and the management team. Two weeks later I feel the same and have never had that uneasy pit in my stomach you get with large purchases. I would recommend Grubb’s Volve to anyone I know based on those 3 men. James, Shad, and Sean. More

Best car buying experience that I have ever had. Justin, Jason and AJ were great to work with! Justin, Jason and AJ were great to work with! More

The salesman, Jack, and Finance Director Rance are elite. I’d recommend avoiding the service department at all costs. However, if you need to purchase or lease a vehicle these gentlemen are top notch. I’d recommend avoiding the service department at all costs. However, if you need to purchase or lease a vehicle these gentlemen are top notch. More

Bejamin, Mr Nieto and the Volvo team were very professionals. I strongly recommend this dealership professionals. I strongly recommend this dealership More

Rude, incompetent and a bully . An oil change nightmare. Car rtrnd dirty & broken. Complete chaos with my vehicle which they have now damaged. Took in for oil change Less An oil change nightmare. Car rtrnd dirty & broken. Complete chaos with my vehicle which they have now damaged. Took in for oil change Less than 2 months the oil light came on ( that's odd). Took back - informed further investigation needed and a two part process Informed the oil was changed and to drive x amount of miles to complete 2nd process. Had to drive and add mileage to accomplish this. I wasn't aware that I cannot exceed a certain amount of miles and therefore went over and therefore had to restart the process. Volvo stated they would take care of a recall for the door. I had no issues with the door but allowed them to take care of the recall. Picked up vehicle, drove to local Target and the door no longer works. Took it back immediately (within the hour). Left car. Received a call stating that the car is ready for pickup about two days later. Went to Volvo the following day ( informed the day before, next day pick up) and they could not find my car. I waited 2 hrs. I was given a grey, 2016 Volvo (informed, this is not my car). My car is white. I was provided a loaner. The following day I went back. I was told that it was the keys not the car missing. That's incorrect! I asked where my vehicle is and was informed that it needs to be washed. I informed it's Friday, I'll wash it myself the following day. I was informed to take another loaner and they would reach out once it's ready ( now the lost vehicle is a hostage!) I picked up the car a week later ( once they agreed to release it to me 😳). Drove it Brought it back for the 2nd step in the process. 2 weeks later I have the vehicle back. The vehicle smells like fumes and is making a humming noise. New issue!!! Called Volvo Provided a loaner 1 week later, informed corrosion over monitor Informed if so, it happened while with Volvo. Elvin stated that that they will take care of it. A week later he calls to inform of the issue again, however not fixed. Informed I'm livid. Call from Rich who stated that they are not taking ownership and I can't prove they did it but will pay for 1/2 of repairs. Barely driven vehicle ( I work remotely and usually order groceries to be delivered). I’m not from the area and therefore, I do not leave my home much. Now, I have a well kept vehicle with issues that were not there b4 and have liquid damage to an area that a cup of liquid should not be housed and never has been housed by me. Explained that I would not sit fluid over the monitor when I have cup holders. Makes no sense. Vehicle was fine until they took it for repairs, now it is in a worse condition than before I had the oil issue. Richard refuses to take full responsibility and stated my car is ready for pickup. Grubb is known for poor service per reviews. I can now understand why. Oh, I forgot to mention that during one of my visits, I was asked if I was ready to upgrade. Is this what they do, break your car in hopes of a sale!? Picked up the vehicle which was not washed, smelled like a mechanic and is still broken. It also was on empty. “again!” When I picked up my vehicle, Rich stood behind my assigned rep Elvin (2 ft behind his left side) and stared at me). I am assuming that he intended to intimidate this woman which of course is impossible. Working for a judge, in a courthouse for years. Im not easily intimidated. In fact, it proved my point regarding unprofessional behavior. It takes more than a suit to show tact, professionalism and quality service. More

I don’t think I could have had a better experience. Daniel worked around my life/work so we could get the deal done. I really appreciate it! Daniel worked around my life/work so we could get the deal done. I really appreciate it! More

I had a great experience with Grubbs Volvo and upgrading from my xc40 lease to a new xc60. Ryan Russell was the perfect fit for my needs. He provided me all of the information I needed and answered all of m from my xc40 lease to a new xc60. Ryan Russell was the perfect fit for my needs. He provided me all of the information I needed and answered all of my questions. He was able to find me the perfect fit for the car that I was looking for. 10/10 recommend working with Ryan for your Volvo needs. More

My experience with Grubbs Volvo Dealership is really great . I really like the salesman who helped me and also the finance team for their detailed explanation on purchase . Highly recommend this place f great . I really like the salesman who helped me and also the finance team for their detailed explanation on purchase . Highly recommend this place for hazel free purchase More

Sales people were super nice however the delivery wasn’t the best. Requests I made were not completed and second key and charger were missing the best. Requests I made were not completed and second key and charger were missing More