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Guess Ford GMC

Carrollton, OH

Overview
Employees
Reviews
Vehicles
4.8
506 Reviews
Guess Ford GMC is a family owned and operated dealership. Theodore Guess started the dealership in 1933, and after four generations we are still going strong. Guess employees pride themselves on giving great customer service to each and every customer. Guess has both Ford and GMC showrooms under one roof. We also have a huge selection of used vehicles with a large variety of used trucks, used cars, used SUV's and used mini vans. Don't worry about your credit when you come to Guess, we have many banks and lenders we work with. Guess offers guaranteed credit approval to get you into the vehicle you deserve. Guess Ford has been serving many cities in Ohio including Canton, Alliance, East Liverpool, Columbiana, Lisbon, Salem, Cadiz, Steubenville, New Philadelphia, Dover, Minerva, Malvern, Waynesburg, Amsterdam, Bergholz and East Springfield. We can ship vehicles all over the United States and offer FREE delivery for customers within 150 miles. Don't worry about the distance we are away from you, we are able to work remotely to get you into the vehicle you are looking for. In addition to our sales department, we have a state of the art service department with Ford factory trained technicians. U-Save Car and Truck Rental is also housed in the sales showroom. We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing! Guess Ford has financing programs for everyone. No matter what your credit, we can help! We can help to obtain bad credit auto loans.
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457 Steubenville Rd SE

Carrollton, OH

44615

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Showing 506 reviews

February 13, 2026

Very helpful and accommodating Fast service that I feel I can trust. Would definitely return. More

by twarrington04
Recommend Dealer
Yes
Employees Worked With
Service Jessy
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Feb 20, 2026 -

Guess Ford GMC responded

Thank you for your review! We're glad we could provide fast service you can trust. We truly appreciate your business and look forward to helping you again in the future!

February 08, 2026

Car leaking coolant in 1st 90 miles and in shop now. Coolant/engine issue not disclosed More

by beemerlt
Recommend Dealer
No
Employees Worked With
Dustin Shockey
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dustin Shockey
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Feb 09, 2026 -

Guess Ford GMC responded

We’re unable to identify the reviewer based on the username provided. We’d appreciate the opportunity to speak with you directly — please contact our dealership so we can discuss your concerns and review the details together.

Feb 12, 2026 -

beemerlt responded

Valve cover leaking oil as is the turbo as well as oil being overfilled.

Feb 18, 2026 -

beemerlt responded

Contacted dealer as requested. Told them about coolant leak, 2x oil leaks, defective rear tires, defective engine mounts defective boost control valve. Was told that we low balled them and that they were already selling it at wholesale pricing before we lowballed them and that’s just what you get when you buy as is. For the record we paid 6500 out the door. KBB private party has it at 4955-5680 and trade in at 1645-2520 so we hardly lowballed below wholesale pricing.

February 07, 2026

I shouldn't have to keep paying for the diagnosis fee for you to tell me to keep bringing it in !!!! More

by angedalton67
Recommend Dealer
No
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Feb 10, 2026 -

Guess Ford GMC responded

Thank you for taking the time to share your feedback. We truly understand how frustrating vehicle issues—especially recurring warning lights—can be, and we empathize with the inconvenience this caused you. While both visits involved a check engine light, each visit revealed different fault codes and underlying concerns, which required separate diagnostic processes. Diagnostics are not simply a “scan and clear” service; they involve systematic testing, analysis, and verification to accurately identify the cause of each issue. Especially with older vehicles, it is not uncommon for multiple, unrelated faults to occur over time. Our diagnostic fee reflects more than just the time spent on your vehicle during that visit. It supports the training, certification, tools, and resources required to ensure our technicians can accurately diagnose and repair vehicles to a professional standard. We take great pride in the quality and integrity of our work, and proper diagnostics are essential to avoiding unnecessary repairs and ensuring long-term reliability. We value every customer and always strive to be transparent and fair while maintaining the standards that allow us to deliver dependable service. We appreciate your understanding and the opportunity to explain our process. If you would like to discuss this further, we welcome you to contact us directly.

February 03, 2026

Have been there for my past 3 vehicles and can’t complain. always quick and easy and Phil was great and knowledgeable on everything. More

by Stewart6611
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Guess Ford GMC
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dustin Shockey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ray Furgiuele
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Blackburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 04, 2026 -

Guess Ford GMC responded

Thank you for being a loyal customer! We’re happy to hear your experiences have been quick and easy, and that Phil took great care of you. We appreciate the great review and look forward to seeing you again!

February 01, 2026

Had problems with heater in 2021 canyon, it took five trips to repair shop to get it fixed. They tried but don't think they had any experience working on the heater/ ac on this model. More

by Rrummell1
Recommend Dealer
Yes
Employees Worked With
Ronnie Vesco
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ronnie Vesco
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Feb 02, 2026 -

Guess Ford GMC responded

Thank you for your review. We’re sorry that resolving the heater issue on your 2021 Canyon required multiple visits. We understand how frustrating that can be and appreciate your patience while our team worked through the repair. Your feedback is important to us.

February 01, 2026

Mike Gleich was very helpful to me. Everything was made easy & convenient. Very friendly. More

by batt7
Recommend Dealer
Yes
Employees Worked With
Dustin Shockey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dustin Shockey
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Feb 02, 2026 -

Guess Ford GMC responded

Thank you for the kind review! We’re glad to hear that Mike Gleich made your experience easy and convenient. We’ll be sure to pass along your compliments to him. We truly appreciate your business and look forward to helping you again in the future.

January 24, 2026

Great dealership. Great sales staff. Very organized and not over crowded. Nice to have a place to park when visiting More

by RSSTAHL1
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Phil Blackburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 30, 2026 -

Guess Ford GMC responded

Thanks for the great review! We’re proud of our team and our dealership experience, and we’re glad it showed during your visit. We appreciate you stopping by and look forward to helping you again in the future!

January 23, 2026

I have bought several vehicles from Guess over the years and it’s always been a great experience!Dennis is a great down to earth salesman and I would recommend him to anyone looking for a new or used vehicl More

by roddybill
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Dettorre
1.0
This rating includes all reviews, with more weight given to recent reviews.
Guess Ford GMC
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dennis Schurr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dustin Shockey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 23, 2026 -

Guess Ford GMC responded

Thank you for your continued trust in Guess Motors! We’re so glad to hear Dennis took great care of you again. We truly appreciate the recommendation and look forward to seeing you next time!

January 23, 2026

This is the third car between my husband and I have bought here! Always happy with our experiences! More

by Amanda
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Phil Blackburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 30, 2026 -

Guess Ford GMC responded

Thank you so much for your continued support! Helping you with your third vehicle purchase truly means a lot to our entire team. We’re grateful for your trust and are always here whenever you need us.

January 21, 2026

Fantastic people to work with A+ They keep you updated on everything you guys are the Best More

by jonesf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronnie Vesco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 23, 2026 -

Guess Ford GMC responded

Thank you so much! We truly appreciate the kind words and the A+ rating. Keeping our customers informed is important to us, and we’re grateful for your support!

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