Gullo Toyota of Conroe

Customer service I purchased my vehicle 2 years ago and put rainguards on shortly after. For 2 years I have been taking it there for a car wash. Yesterday i was ther I purchased my vehicle 2 years ago and put rainguards on shortly after. For 2 years I have been taking it there for a car wash. Yesterday i was there for maintenance. Shane came out all smiley, said someone would be with me shortly. He told individual DO NOT WASH vehicle. After washing vehicle for TWO years will no longer wash. Poor customer service. Smile in front of your face and then think you cannot hear them do this. What else are they hiding. More

Great dealership to work with for my new RAV4! Thank you to my salesman, Jaime Cavazos, for all the help with the purchase of my new RAV4. Good personality and a pleasure to deal with! I will def Thank you to my salesman, Jaime Cavazos, for all the help with the purchase of my new RAV4. Good personality and a pleasure to deal with! I will definitely recommend this dealership to friends and family. More

Cheaters I bought a toyota Camry never bought I thought it was going to be the best car lot ever an then right at the end when we were going to sign well then I bought a toyota Camry never bought I thought it was going to be the best car lot ever an then right at the end when we were going to sign well then I new there all the same they cheated me lied to me so just no when u go to gullo toyota in conroe the manager will cheat you the car sales men have no control what the manager does I just want to let anyone out that's going to buy a new car not to go here More

Great car buying experience! First time buying from a dealership, and everyone I dealt with at Gullo was so nice and helpful. I am so happy with my purchase! For a used vehicle, i First time buying from a dealership, and everyone I dealt with at Gullo was so nice and helpful. I am so happy with my purchase! For a used vehicle, it is in excellent condition. They made sure to explain everything to me and made sure I was happy with my purchase. Sale people are very nice and friendly! More

Put on the back burner I brought my car in for two recalls. The first, and the reason I brought the car in, was a faulty airbag, which, according to the manufacturer, could I brought my car in for two recalls. The first, and the reason I brought the car in, was a faulty airbag, which, according to the manufacturer, could cause serious injury or death. The second was an electrical system component. I originally asked the receptionist for an appointment at 7 AM, their regular opening time. But, since I needed to use their courtesy shuttle, she mentioned that it didn't start until 7:30 AM and that we should set the appointment for then. On arriving at the dealership at the appointment time, I noticed that the courtesy shuttle was leaving. After waiting in the lobby for forty minutes, their one and only courtesy shuttle came back and then took me to work. It's a good thing I didn't need to be at work at a specific time... The "customer service" agent specified that the repairs would take about four to six hours. I mentioned wanting to pick up the car at about 3 PM. After being at work for an hour or so, I received a call from the dealership. However, it was just to sell me a windshield repair for a minuscule crack. "How is work on the car going?" I asked. The representative just responded that they work in a different department and he didn't know about that. (He just wanted to make easy money with an unnecessary fix.) Almost seven hours later, after no additional calls from the dealership, I thought that they must be done or close to done, so I called them. Come to find out, they had started with the electrical fix first (the non-urgent one) as the airbag fix couldn't be done yet since they were lacking one of the parts. "How soon can it be done?" I asked, to which I received an answer of "by the end of the business day." Then, within a minute or two of getting off the phone, he called me back to let me know that that part wouldn't be in for three to five business days and that I should just come to get the car now. After over an hour I was back (due to their one and only shuttle being too busy, as it is about a 15-minute drive), at which point I was given my car without the airbag having been repaired (the urgent, life-threatening matter per the manufacturer). At no point was I offered a loaner vehicle. Two-and-a-half weeks later, they have still not called to finish the outstanding recall repair. (And, after this experience, I don't want to call them or go back there. I'll just go elsewhere to get it fixed.) More

Mr. Huy Bui at Gullo Toyota of Conroe got me the dream car I bought a car from Mr. Huy Bui at Gullo Toyota last month. He is the most understanding internet sales manager that I have ever worked with. When I I bought a car from Mr. Huy Bui at Gullo Toyota last month. He is the most understanding internet sales manager that I have ever worked with. When I sent out quote requests to various Toyota dealerships with my suggested price, many replies were simply too high compared with my budget. Mr. Bui, however, offered me a good price in his first email and everything went smoothly since then. After several emails, we settled down on the color and millage. Then I came to Conroe to test drive my new car just shipped from the port with the right color, single digit millage and a full tank of gas. I bought it immediately after the test drive. Ms. Renee Hastings, Gullo's business manager, closed the deal efficiently without extra add-ons. If I buy another Toyota some day, I will contact Mr. Huy Bui at Gullo Toyota of Conroe first. More

Fantastic Car buying Experience Absolutely fantastic car buying experience from the salesman to the closer and the finance department. Thank you Austin, Mike and Scott for a truly pa Absolutely fantastic car buying experience from the salesman to the closer and the finance department. Thank you Austin, Mike and Scott for a truly painless friendly and wonderful and no hassle buying experience. More

New Purchase We spent all weekend trying to find our new car. We stopped here late Saturday & even though they were closed A. C. quickly showed us a few of their s We spent all weekend trying to find our new car. We stopped here late Saturday & even though they were closed A. C. quickly showed us a few of their stock & offered to help us on Sunday. Our salesman was patient & helpful. The finance, of course, was a back & forth negotiation. The surrounding dealers were offering the same vehicle at $4000 less than Haas, with some or nearly all the same features as the one we’d chosen. So I felt like I was asking for a fair deal, not a discount. They did finally agree & I did receive a great finance deal from Toyota. I’m happy with my purchase. PROS: A.C was a great guide & salesman. There were several used & new models we were considering. Free coffee & soda. Thorough explanation & tour of our new vehicle. Thorough explanation of finance options & add ons. CONS: Took entirely too long in finance. We arrived at noon & left around 6-7. We actually left after signing to eat since it took so long. Car not ready for us after signing all the paperwork, though we waited a good bit & gave extra time for detailing while we went to dinner. Haggling for a fair market price. I felt like the head of finance directed most of his explanation to my husband though the purchase was mine. I don’t think he did it on purpose & corrected his measures when I pointed this out. All in all, it was a good experience & I’m happy with my vehicle, my purchase price & my financing. Would recommend. More

Caring Sales Man : Lamar Wright My wife and I stopped by late one night this week not knowing much about the RAV4. Lamar was very patient with us and explained all the features and My wife and I stopped by late one night this week not knowing much about the RAV4. Lamar was very patient with us and explained all the features and there are a lot. After our test drive Lamar showed us several more RAV4 with different options. We test drove most of the SUV's in that category and we're pretty convinced we wanted a RAV4 but Lamar didn't pressure that night. We went home that night and did more research comparing other dealership pricing in the Houston area. We called Lamar the next morning and made him an offer on one of the RAV4 we looked at. Lamar was able to help us get the deal we wanted over the phone. After we purchased the vehicle Lamar spent another 40 minutes going over the many options again. I would buy another vehicle from Gullo Toyota because of pricing, not being pressured, and a great young man Lamar Wright. John H. More