Volkswagen of Pompano - Service Center

Came in for a service appointment at Gunther Volkswagen in Pompano Beach and ended up asking about the ID.4 while I was there. Husein was super helpful—he answered all my questions about EVs, charging, ran in Pompano Beach and ended up asking about the ID.4 while I was there. Husein was super helpful—he answered all my questions about EVs, charging, range, and everything in between. I wasn’t even planning to look at a new car that day, but the info he gave me really got me thinking, I told him my lease wasn’t up on my Tiguan, but gave me his personal line and I definitely will be back to purchase with him. Great energy! Ask for Hus! More

The manager Gini was very nice and accommodating. Overall was good experience, however when I went to pick up my vehicle after a recap repaired I waited about 30 minutes to get my car, the receptioni Overall was good experience, however when I went to pick up my vehicle after a recap repaired I waited about 30 minutes to get my car, the receptionist didn't called my advisor until several minutes later. There was no respect for customer time. More

I called to bring my almost brand new vehicle in for service because the charging door wouldn't open, they said I could be scheduled same day and to come on in. When I arrived, staff lacked attention an service because the charging door wouldn't open, they said I could be scheduled same day and to come on in. When I arrived, staff lacked attention and did not have any record of my call. I arrived at 3:30pm on a weekday when the service center closes at 6, but no service advisor could be bothered to do an intake on the vehicle. Instead, she chose to have me fill out an after-hours envelope to drop off the vehicle. Once they parked my vehicle later in the evening, I noted in the VW app they couldn't be bothered to lock my car. Hopefully they have security overnight. The next day, they worked on the vehicle and basically blamed it on me for not unlocking the car when opening the charging door, although I tried locked an unlocked. No charge service trip, and issue seems to be resolved, but I do not feel I will return to this dealer for service, More

I want to extend special recognition to all the staff and specially to Greg, Rebecca and Antuanette for their exceptional assistance and dedication. Their attention to detail and commitment to customer satis specially to Greg, Rebecca and Antuanette for their exceptional assistance and dedication. Their attention to detail and commitment to customer satisfaction are truly commendable 🌟 More

Very knowledgeable service manager Fabio, very experienced mechanics. Shoutout to Ibrahim for diagnosting. Always get the Pinnacle package when buying s new car, it will save you thousands of doll experienced mechanics. Shoutout to Ibrahim for diagnosting. Always get the Pinnacle package when buying s new car, it will save you thousands of dollars down the line. Very transparent buying process and below market prices. Great rebates and incentives. Ask for Ivan when buying a car, will provide you with stellar customer experience. The building needs a little TLC, but the great prices and service will make a 5 star buying experienced guaranteed. More

AVOID THIS PLACE Wow how quickly a rating can change. I received a call from VW recall department and told me my vehicle needed to go in for a airbag deployment issue that could cause serious injury and I received a call from VW recall department and told me my vehicle needed to go in for a airbag deployment issue that could cause serious injury and accidents. They told me they would handle the appointment and also ask if i needed a complimentary loan car. I never received the appointment and after waiting 10 days i got another call with the same proposal but this time Vista said they didn’t have a loaner but if i could wait then i would be scheduled fir the following week ,which i said would be fine. I never got a call and on Tuesday 2-27 i spoke with Sophia and told her the whole story which she said she would tell her service manager ti call me. That never happened!!! I called again today and explained the whole story again fir the third time and she said she emailed her service manager Fernando Arceo . THIS GUY NEVER CALLED ME AGAIN . AVOID THIS DEALERSHIP WHEN IT COMES TO THERE SERVICE DEPARTMENT. Joe C More

4 thousand dollars later and a million excuses and lies my engine light is still on. Ferrari prices with junkyard repair work ! They should be digging ditches . They have no business at all even washing ca my engine light is still on. Ferrari prices with junkyard repair work ! They should be digging ditches . They have no business at all even washing cars ! I would not let them touch a Tonya truck. Rip off city! More

the worst place to ever go for Volkswagen car maintenance. They take your car in for an Oil change and return the car with body Damage. Two weeks later still waitung for car to be repaired. Calle maintenance. They take your car in for an Oil change and return the car with body Damage. Two weeks later still waitung for car to be repaired. Called and let several messages with managment, but no one ever answered back. Please be Warned, Stay away from this Volkswagen dealership. If it has to be Volkswagen go to another dealership. More

Brought our daughters VW beetle in for a recall. Billed us $211 for diagnosing the recall. Do not Bring your car for service there. Avoid that guy Joseph Kubiak. Also our car was supposed to be read Billed us $211 for diagnosing the recall. Do not Bring your car for service there. Avoid that guy Joseph Kubiak. Also our car was supposed to be ready in one day it took five More

My 1st time coming there I found out that I needed a transmission I had to keep calling cause no one will contact me with any updates about my car my car was in there for over a month When I received my transmission I had to keep calling cause no one will contact me with any updates about my car my car was in there for over a month When I received my car back My battery was drained nothing would work correctly exactly and everything they said proteins around the battery being drained so I brought my car back in for the worst experience of my life with a car dealership So I filled One of these about my 1st experienceAnd I got a nasty phone call from the surface manager About my 1st survey and thenThe service people were really not nice eitherFrom a business perspective this was a really bad way to earn someone's business or keep someone's business this is a place that is supposed to find out what's wrong with the business to help it grow and contacting your customers and customers and speaking bad to them on your voicemail is really not the way to do that I also contacted the GM left him a message my message a few times And delete did not get any phone calls back The worst experience of my life More