Gurley Leep Automotive

The Sly Ones Rip-Off is giving this company a compliment. My daughter took her Subaru Tribeca (used) into Gurley Leep, Justin Neff, Service Advisor, I am assuming Rip-Off is giving this company a compliment. My daughter took her Subaru Tribeca (used) into Gurley Leep, Justin Neff, Service Advisor, I am assuming was in charge of her vehicle, nicest guy ever while sticking the knife in and turning it. Short list of fixes but pricing was totally over the top! Let’s start with being charged for 2 diagnostic charges at $124.99 each, one for engine light the other for tire light. Let me be clear here it was -8 degrees in South Bend, Indiana on this date, perhaps you could have put some air in the tires to see if that fixed the problem? However, to compensate the charge for air would have more than likely been $124.99. Water Pump Replacement: Leaking $948.13 As it was put to me: “it is in the center of the engine and the timing chain needs to be taken apart in order to replace the water pump”. Ok, so according to another local mechanic, that price probably includes the replacement of timing belt components”. Guess again, Justin said, “If I quoted replacement parts for the timing chain the price would have been a lot more”. He told me, “I only have to loosen a couple of bolts and I can get to the water pump”. Heater Core Replacement: Plug $1,122.67 “The part is cheap.” “It’s the labor, this is an all-day job, the dashboard needs to be taken off and I need to get down between, whatever it was that he said (I had lost interest in his smoke blowing, at this point). Wow, husband looked up on youtube and guess what, it is a 30-minute fix up under the dash board, no need to take dashboard off! Shall we move on to the radiator hose? Radiator Hose Replacement: Lower $151.94 x 2 I am by no means a vehicle repairman but being charge twice for the same hose is a bit much!!!! He told my daughter it is was “floppy”. He told me it “was clamped twice”, “soft”, and “I’m not going to say it is the original but it has some miles on it”. My response to him, “Would you be surprised if I told you my husband replaced that hose?” “Yes, I would” “Maybe he changed the top and not the bottom” pretty sure he knows top from bottom! “Well, you don’t have to get that fixed if you don’t want to”. My daughter was basically told, there could be a domino effect when he gets in there, you just never know….I honestly get that but I have the feeling that regardless, there would have been a domino effect and she would have been charged double if not more for this “domino effect” We picked up her vehicle yesterday and took it elsewhere. She ended up paying $150-$124.99 for the diagnostic and “$25+ misc charge” I ask what the misc charge was for and the tech helping me said “someone had to read the diagnostic” Justin, justin time, saves the day, oh that charge is for hazards waste. Not sure what hazard waste since it was ONLY a diagnostic. So, with all of this being said, I would not take my 2-year-old grandson’s tri-cycle to Gurley-Leep! Beep Beep we will NOT be going to Gurley-Leep! More

Do not trust them, Jordan the sales agent will scam you. I bought a 2015 Jeep that has many problems, Jordan would not return any of my calls, that I placed immediately after purchasing. I stopped in and he I bought a 2015 Jeep that has many problems, Jordan would not return any of my calls, that I placed immediately after purchasing. I stopped in and he said he would make things right. All he did was put in to Service and I had to pay the total bill and it is is not right. I have little heat and many leaks. I have tried to reach out to others and no one will contact me. SCAMMED! More

Bad deal Went in and purchased a used Mercedes SUV . The dealer said it was certified and it was not, when purchasing f warranty they wanted to sell extended w Went in and purchased a used Mercedes SUV . The dealer said it was certified and it was not, when purchasing f warranty they wanted to sell extended warranty at a hiked up price, when I refused the financial rep. seemed annoyed and just wanted to be done. Three weeks later the AC was not working stating it was not under warranty and wanted to charge $1800 to fix it. The manager we spoke to Mark lebo was not helpful and in no way tried to help with this fix for a vehicle they sold claiming they checked for technical issue, except to charge. I expected more from this dealership as in most places customers are given at least a month warranty. Shame on gurley leep sakes personnel,I would never go back or recommend. N. Lora More

Cant trust anything they say. After an hour and half of repeatedly telling the salesman I had $8000 to spend out the door and him show us a vehicle that he said he could get us in After an hour and half of repeatedly telling the salesman I had $8000 to spend out the door and him show us a vehicle that he said he could get us in for the $8000 out the door. When we agreed to buy they then said it would be $8900+. . They tried recanting their story saying they thought it was $8000 selling price. No less than 6 times it was mentioned out the door price. Only to try the bait and switch. Never would go there again nor reccomend. More

After purchase don’t expect good customer service The Mercedes dealership service department is HORRIBLE and con artist! They are nice when they want you to complete a survey. Do not them provide serv The Mercedes dealership service department is HORRIBLE and con artist! They are nice when they want you to complete a survey. Do not them provide service to your vehicle! More

your worst nightmare in car shopping These guys are everything that's wrong with car salements. As a women I felt hustled, trapped, and not allowed to test drive cars. I asked about a Hyu These guys are everything that's wrong with car salements. As a women I felt hustled, trapped, and not allowed to test drive cars. I asked about a Hyundai Tuscan, but was told (yes told) I would much rather drive an outback...I know a lot about cars, but was treated like I didn't. I gave a price range and the salemen went 9k over. I wonder if it was because I was alone,a women, or seemed like easy bait. Didn't like the pressure, didn't like having to ride with the salemen while I drove the car he told me I should like on the smooth preset route, and didn't like the runaround when I was trying to leave (let me talk to my manager, maybe he can do something, blah blah) He also stated the price of the car he did show me at 2k more than what it is listed for online - assuming he didn't think I'd check... More

They LIE Went to G-Leep on a Saturday to look at a used car they had in inventory. I showed one of the sales manager the online info. VIN# and G-Leep stock #. Went to G-Leep on a Saturday to look at a used car they had in inventory. I showed one of the sales manager the online info. VIN# and G-Leep stock #. He would go do a search and find it for me. Sent out one of his sales guys to tell me that vehicle had been sold and then tried to sell me a car I wasn't interested in. Found out on Monday that the vehicle hadn't been sold but was at their G-Leep location 2 blocks away. The staff at G-Leep Hyundai LIED to me and then tried to sell me something else. So, disappointed. More

Disaster Do not EVER buy a car from them. After 2400 miles my 2012 Cadillac battery went bad. 382.00 later and no Response from Alan Royce from 4 calls. Th Do not EVER buy a car from them. After 2400 miles my 2012 Cadillac battery went bad. 382.00 later and no Response from Alan Royce from 4 calls. They don't take of anybody. Terrible operation. More

Disappointed Although the car buying experience went well and our dealer was "great" it all went down from there. After purchasing a 2011 equinox the extended warr Although the car buying experience went well and our dealer was "great" it all went down from there. After purchasing a 2011 equinox the extended warranty they offer was highly recommend. I had only had the car for 3 months before it almost completely ran out of oil. I got online and found that it is a very common issue for those cars. After calling their service department a questioning them it was obviously a problem that was knownot before the purchase of my car. Frustrated but no totally irate I asked what I need to do. Their response was well you will need to drop it off for a day or two more than likely I will need to bring it in every 1000 miles for an oil consumption test. So I asked if I could be given a rental as I have 2 kids I take to school and a job that I will somehow have to get to and from. The answer I get was well we can take you back home or back to work but no rental. My first issue is they sold me a car knowing there was a problem, my second issue is i have a 25 mile drive just to get to the shop as I stated above I have kids and a job so to bring it in every 1000 miles is a HUGE inconvenience, my third issue is no rental really! After selling me a car with problems and then needing me to bring it in for the problems you didn't fix in the first place and not giving me a rental for the time it takes you to not fix the car but "evaluate" it i would not ever buy a vehicle from them again. Although they were "nice" when they talked to me their customer service is horrible! More

They lie and pressure you I went to drive a car that I was approved for, when I got there they started rolling out numbers that when calculated would be 3 times the price of th I went to drive a car that I was approved for, when I got there they started rolling out numbers that when calculated would be 3 times the price of the car, they continued to tell me my credit was terrible and that it was the best they could do, and I was not going to get a better deal then that anywhere else. They also said if anything was wrong with the car they would fix it, after we took the car for a drive and all the service light came on we came back and asked if they would fix the car, and they said No!!!!! So we went to Omari down town South Bend bought a car there and love the people!!!! great place ask for Jason and tell them Angie Johnson sent you. More