Gurley Leep Subaru

Absolutely disgusted by this service department. We took a vehicle in - under warrantee - with a check engine light. We made an appointment for it. What a joke! They have had it for five weeks. They We took a vehicle in - under warrantee - with a check engine light. We made an appointment for it. What a joke! They have had it for five weeks. They have never initiated contact with us about the status. Each time when we call, we are told they are working on it "as we speak". FIVE WEEKS! Twice we've been promised a call from the manager. Twice he never called. I am now on my way to a lawyer to force them to repair the car or pay for someone else to do so. More

POOR SALESMANSHIP AND LACK OF INTEGRITY! Due to miscommunication on dealership’s part, after driving 60 minutes for a scheduled appointment time the recently traded used vehicle I wanted to Due to miscommunication on dealership’s part, after driving 60 minutes for a scheduled appointment time the recently traded used vehicle I wanted to test drive (salesman said it was ready) was not available because it had not been through service, although it had been detailed. Eric Ashbrook and General Manager, Josh Horner could have attempted to salvage a potential sale, but instead were dismissive and condescending, taking no responsibility for the mishap. Mr Ashbrook simply left me standing in the middle of the dealership, and when I called the general Manager, he made excuses. Mistakes happen, but not taking ownership loses customers!! GO TO CASTLE SUBARU IN PORTAGE! You won’t be sorry More

I have tried to get a sales rep this week to purchase a car and had no luck what so ever. I was spoken rudely to by Alissa because I would not go with her because she didn't return my call. And she would n car and had no luck what so ever. I was spoken rudely to by Alissa because I would not go with her because she didn't return my call. And she would not let me speak with another sales rep, she said they were all busy. So I guess I will go to Fort Wayne for a car. I will never recommend this dealership. More

Steve Hilty is one of the nicest people. He was so helpful with the purchase of our Subaru. This is our second one so I think I'm a Subaru person. Thank you Steve. He was so helpful with the purchase of our Subaru. This is our second one so I think I'm a Subaru person. Thank you Steve. More

Great service at Gurley Leep Subaru. My husband bought a truck about a year ago with salesman Matt Darr and we were pleased, so I reached out to him when I was in the market for a new ca My husband bought a truck about a year ago with salesman Matt Darr and we were pleased, so I reached out to him when I was in the market for a new car. I had been looking for a Subaru and found one I loved right away. The process was overall very smooth and I’m loving my vehicle, a few weeks in! Matt Darr is a friendly guy, quick responses when I had a question, and very helpful! More

I just picked up my 2015 Outback from having ball joint replacement, CVT transmission service, and front and rear differential flush. My vehicle runs like new and has over 171K on it. The technician Marc B replacement, CVT transmission service, and front and rear differential flush. My vehicle runs like new and has over 171K on it. The technician Marc Buchtel did a wonderful job. Curt Seufert the Service Advisor has great customer service skills. I was quoted $3426, however when I paid on-line (you cannot see the amount prior to paying - not so good) the bill was over $4500. I called and spoke with Curt and he immediately credited my account. The bill came to $3416 which was a little less than the estimate. I am very pleased with all of the employees that I have dealt with at Gurley Leep Subaru. More

Awesome experience, Everyone was friendly, I came in pre-approved, They were able to get a better rate for me. ) Purchased my first Subaru “outback” From a very knowledgeable salesman. Planned on orde pre-approved, They were able to get a better rate for me. ) Purchased my first Subaru “outback” From a very knowledgeable salesman. Planned on ordering “2023” Cody gave me a call, sent pics, of a 2022 exactly what I wanted, fresh off the truck. Very happy with my Subaru OB. Highly recommend Cody Carlisle at Gurley Leep for your Next vehicle. Get you a Subaru, I’m glad I did! More

Excellent service department 5 star! I have always been treated great by Justin Neff, he was off on training this week and I was worried service wouldn’t be as stellar. Cynthia stepped i I have always been treated great by Justin Neff, he was off on training this week and I was worried service wouldn’t be as stellar. Cynthia stepped in and things were just as perfect as always. I have vehicle they don’t even sell or service very often and there is BMW dealership in town but I’ll keep coming back here because of their employees. I don’t leave many reviews but gotta give credit where it’s due. More

This is the second car that I had bought from this dealership. Difference sales person but still a great Experience . I love my new car . dealership. Difference sales person but still a great Experience . I love my new car . More