Gurnee Volkswagen

Blatant Bait-and-Switch — Dishonest Pricing, Mandatory Junk Fees I came in as a cash buyer to purchase a 2023 Porsche Macan they had listed for $44,974. The ad made no mention of required dealer add-on Junk Fees I came in as a cash buyer to purchase a 2023 Porsche Macan they had listed for $44,974. The ad made no mention of required dealer add-ons or hidden fees. Once I asked for a final price, they slapped on over $4,200 in non-negotiable garbage, including: • $1,499 for a “Nano Armor” ceramic coating • $864 for a GPS tracker • $1,895 for “prep and delivery” — on a used car When I pushed back, they told me this was “just how they do it.” They would not remove the charges, even though I never requested or agreed to any of them. This was not a miscommunication — this was intentional deception. This dealership uses classic bait-and-switch tactics. They advertise one price, then refuse to honor it unless you agree to inflated, high-margin junk you don’t need. This is a predatory and dishonest sales model, and based on dozens of other reviews, they’ve been doing it for over a year with the same staff. The worst part? They treat it like it’s normal. No apology. No effort to correct anything. Just pure greed. I walked away and filed formal complaints with the BBB, FTC, and Attorney General. If you’re reading this and thinking about buying a car from here — don’t. They don’t deserve your money, and they sure don’t deserve your trust. More

2022 Tesla Model Three: Dealer Service Plan Scam $6000 added with four different plans without prior knowledge or consent AND! The car was a total loss salvage acquired COPART salvage vehicle auction for added with four different plans without prior knowledge or consent AND! The car was a total loss salvage acquired COPART salvage vehicle auction for $14K More

Report this company to the Illinois Attorney General, the FTC, and the Department of Revenue for potential tax fraud. This company ran my credit seven times without my consent. I came with my own pre-appr FTC, and the Department of Revenue for potential tax fraud. This company ran my credit seven times without my consent. I came with my own pre-approval letter specifying the bank I wanted to use, yet they disregarded my instructions and sent my information to multiple lenders. They also charged me over 11% in sales tax, which exceeds the legally allowable sales tax rates in Illinois. Additionally, they included add-on fees that were not disclosed on their website, which violates the Illinois Vehicle Advertising Regulations (Illinois Administrative Code Title 14, Section 475.590). Please do yourself a favor and shop somewhere else. This business operates unethically and should be held accountable for their deceptive practices. More

Hands-down the worst new car dealership experience yet! DO NOT waste your time like we did. They seem to think the end consumer is so anxious for a car they overlook the massive bait and switch! Advert DO NOT waste your time like we did. They seem to think the end consumer is so anxious for a car they overlook the massive bait and switch! Advertised price was $8031 off MSRP. I 100% verified we actually qualified for $7031 so we knew it was $7031 off MSRP on a brand new 2024 VW GTI 380 SE. They enticed us with a Black Friday bonus deal of 0% financing for this exact car in stock for $15,000 so we intended to pay a little over $23,000 in cash and finance that $15,000. We arrived at 9:05am (they open at 9am) today 11/29/2024 on Black Friday and there are already several customers waiting ahead of us because all the salesman were late to get in (already a bad sign for us). Next we have to wait 10 minutes for a sales person to show up for work. He shows up, and the car runs out of gas 40 feet from it's parking space so they ran a brand new car with a high pressure fuel pump out of gas and chuckled and said this happens like 8 times a week and it's on purpose to keep them harder to steal. Alright so now we've wasted 20 minutes of our time and we sit in the salesman office who seems annoyed that we are immediately taking his time when he showed up late to work and he asked for our driver's license which I assumed was for test drive purposes. NO, he ran a credit check when he disappeared for 20 minutes and came back showing us the paperwork showing how we did qualify for the 0% but NOT for any single discount (so we had to pay MSRP to get the 0% on only $15,000). He could have simply told us ahead of time the 0% means no other discount but nope-- strung us along! BUT wait it gets worse because there is a mandatory $2000 'protection package' added on top of the MSRP. This isn't covid times any more buddy! We were expected to pay $33,000 cash (not $23,000 we calculated out) AND then still finance $15,000. We were never even offered to look at the car inside nor were we offered a test drive 1st... it was jump into numbers and here is what you will pay as if we would pay any price. We got up and walked out without even test driving or being offered even any water. Hands-down worst experience! We will never EVER set foot in ANY Bob Rohrman Auto group dealership again after this experience. We were ready to purchase TODAY but not after this horrible experience! BUYER BEWARE! Look at the other review warning about the Attorney General Consumer Fraud investigation and it all starts to make more sense! More

My first service on my ‘24 Atlas was all I could ask for. Professional, timely and very friendly. I would not even think of changing anything!! Professional, timely and very friendly. I would not even think of changing anything!! More

It's was an easy and pleasant sale experience. However the service center is the worst I have ever experienced. I 1st and and issue with a failed service on my board computer on my New 2024 At However the service center is the worst I have ever experienced. I 1st and and issue with a failed service on my board computer on my New 2024 Atlas and waited 3 weeks for a service appointment and a loaner. Even in week 4 there is still no loaner available and nobody can tell me when I could get the vehicle serviced. More

This was by far the best experience I’ve ever had for service at a VW dealership. I was quoted the same job at another dealership as 5 hours of work, and Gurnee was able to do the same job in 2 hours, re service at a VW dealership. I was quoted the same job at another dealership as 5 hours of work, and Gurnee was able to do the same job in 2 hours, resulting in half the price. The lady in the service department was nice, straightforward and followed through on everything she told me. Their shuttle drove me to my home in Buffalo Grove and drove me back when the service was complete. I will never, ever go to another VW dealership for service going forward. This place is the best! More