Gurnee Volkswagen

Service Dept is better in giving quality service to there clients than those people in Sales. Tyler did a great job assisting me, providing updates and keeping in touch on what I need. Keep up the good work clients than those people in Sales. Tyler did a great job assisting me, providing updates and keeping in touch on what I need. Keep up the good work Tyler! That's how you do it Sales, will rate exceeds expectation to Service Dept. More

Wonderful consistent service & parts departments. Even with the rotating service managers & service writers, the fantastic mechanics are still there as is Tyler Hints! We like the service personnel and t with the rotating service managers & service writers, the fantastic mechanics are still there as is Tyler Hints! We like the service personnel and the parts department! They keep us coming back! More

Great Service I just purchased a Tiguan and the service received was great and got a GREAT deal. The GM Suha was awesome to work with as was Sandi and Rayan. The I just purchased a Tiguan and the service received was great and got a GREAT deal. The GM Suha was awesome to work with as was Sandi and Rayan. They were all helpful and very knowledgeable. Location was clean and they have free POPCORN, which is an awesome feature whenever you visit. Two thumbs up and I have already recommended to family and friends that may be looking for a new vehicle. More

I appreciate the fact that I could pull right and and greeted by the customer service agent and they always take care of my issues on a timely matter greeted by the customer service agent and they always take care of my issues on a timely matter More

Too long of a wait. Should’ve been told of other items due when appointment was made as well as cost of work prior to doing it. Waiting room needs updating. Employees should be aware of conversations they due when appointment was made as well as cost of work prior to doing it. Waiting room needs updating. Employees should be aware of conversations they are having that customers can over hear. More

Great Customer Service I have been leasing cars from Gurnee Volkswagen for over 15 years and finally decided to purchase a vehicle. From start to finish I felt valued and I have been leasing cars from Gurnee Volkswagen for over 15 years and finally decided to purchase a vehicle. From start to finish I felt valued and heard. My sales rep - Sandi N. was wonderful and the service agent - Tyler made sure I was updated and aware of everything going on. I am a life-long Volkswagen and Gurnee Volkswagen customer! Thank you for all you do!!! More

My car was very clean and neat when I left friendly service, I have no complaints. I would recommend a friend to this dealership any day service, I have no complaints. I would recommend a friend to this dealership any day More

Came in for service and everything was done correctly the first time and quickly. Everyone I dealt with and spoke to was extremely friendly and knowledgeable. I will continue to have service done with this l first time and quickly. Everyone I dealt with and spoke to was extremely friendly and knowledgeable. I will continue to have service done with this location and when it comes to getting my next VW I will be purchasing here! Could not ask for a better experience. More

Of all the vehicles I have purchased over the years, this dealership had the rudest manager. Yelling at the salesmen. Unbelievable.... Won't shop here again.... dealership had the rudest manager. Yelling at the salesmen. Unbelievable.... Won't shop here again.... More

grill replacment Thank you for agreeing to change my grill. I bought the new car and the grill was damaged so changing it to look new is important to me. Thank you for Thank you for agreeing to change my grill. I bought the new car and the grill was damaged so changing it to look new is important to me. Thank you for changing it and let me know when the part is in stock. More