Gurnee Volkswagen

Terrible I came in for an auto start for my fleet car and instead of just saying it had already been ordered at another dealership I was told that they would o I came in for an auto start for my fleet car and instead of just saying it had already been ordered at another dealership I was told that they would order a remote start key that was not necessary. This is not the first time that the service center has done this and I will no longer do any sort of business with this facility. More

Terry I'm a repeat customer and have had my VW's serviced at Gurnee since 2008. I had service performed on my wife's 2018 Passat, and Tyler Hinz handled my I'm a repeat customer and have had my VW's serviced at Gurnee since 2008. I had service performed on my wife's 2018 Passat, and Tyler Hinz handled my paperwork & service , explained everything in detail, and was great ! See you next time . . . More

I would list experience as a ten if I were allowed to best experience I 've had at a dealership and outstanding salesman no pressor and very accommodating very understanding to my needs providing the way best experience I 've had at a dealership and outstanding salesman no pressor and very accommodating very understanding to my needs providing the way everything about how my car works answer all questions in very helpful way and highly recommend them to everyone. More

It was hard contacting Sandi just to schedule a repair of my car purchased just a week ago.It seems they don't care about there customers after they get there commissions. And The floor mats are missing some my car purchased just a week ago.It seems they don't care about there customers after they get there commissions. And The floor mats are missing somebody stole it from the service crews and they don't even care. Sandi just don't want to entertain me about the loss, he just went to grab from the scrap which is not even fits in the car. I felt like insulted the way they treated me like that. More

As always, great customer service. Friendly, knowledgeable. Very timely. Very honest dealership. I won't go anywhere else. Tyler takes the time go go over everything with you. knowledgeable. Very timely. Very honest dealership. I won't go anywhere else. Tyler takes the time go go over everything with you. More

Horrible! Totally disappointed the salesperson totally lied. Promised to fix scratches on car. Once I return to finish service he totally denied it. He did anyt Totally disappointed the salesperson totally lied. Promised to fix scratches on car. Once I return to finish service he totally denied it. He did anything to get sale. Never again will I return to Gurnee Volkswagen. Very upsetting experience. More

Warning lights on dashboard I stopped in without an appointment and Tyler so generously took care of me and resolved my issues and more. Definitely recommend Gurnee VW to friends I stopped in without an appointment and Tyler so generously took care of me and resolved my issues and more. Definitely recommend Gurnee VW to friends and family! More

Wipers I showed up to the service department without an appointment because I was having trouble with my wipers. I was acknowledged right away and my car wa I showed up to the service department without an appointment because I was having trouble with my wipers. I was acknowledged right away and my car was taken for a test ride. When it came back I was informed that the wipers would be replaced at no cost to me. I really appreciate that the work was done right away and that I did not have to come back a different time. More

Great car-buying experience I recently bought a 2019 Tiguan at VW Gurnee dealership and had a great experience. Sandi, another colleague of Sandi, the Sales manager Josh, and the I recently bought a 2019 Tiguan at VW Gurnee dealership and had a great experience. Sandi, another colleague of Sandi, the Sales manager Josh, and the Finance manager Rayan all were super friendly and helped me make my purchase a successful one. They were great listeners and answered away all my questions with professionalism. They were willing to work with me on the new car price and trade-in value to meet my financial need. I was able to drive my new car away in two visits! p.s.: Sandi always has a smile on his face, and is good at remembering customer's names. I trust other fellow car buyers will have a great experience working with him as I did. More

Service Department is Not Ran Well Took my car in for check engine light and my turn signals and brake lights weren’t working. After a week they said they fixed the check engine light a Took my car in for check engine light and my turn signals and brake lights weren’t working. After a week they said they fixed the check engine light and the lights not working was as simple as ALL BULBS were burnt out. When I picked up the vehicle I decided to test the bulbs before I left. I found out the new bulb did not help. I then found out that the bulbs worked at certain times, if the car was on or off. So I left the car there for them to look at again. After a week or so and having to call back numerous times since they wouldn’t call me back, they decided it was a bad fuse box. I asked if this was the same part replaced last year when it was in, they said no. So they then had to check if the warranty would cover it. After another week and having to call them for updates I finally got an update that they were waiting on the warranty company. I called the warranty company and within 20 minutes I was able to get an approval for the repair. I called the service department back and told them it was covered. They then had to order the part. After another week the car was finally ready. When I picked up the car they told me I owed the $100 deductible, again. I explained how I already paid that when I attempted to pick up the car the first time. They cleared that up. I then asked for the previous repairs from last year. On last years invoice there was the fuse box they just replaced. So not even a year later the fuse box had to be replaced again. And after complaining to the service tech, how I had to diagnose the problem for them and how they didn’t even try to see why the bulbs weren’t working, he just walked away. I shouldn’t have had to diagnose the problem for them or have to call them back every week to get an update. I shouldn’t of had to even call the warranty company to get the approval. It seemed as if they didn’t put the effort into repairing my car. Why did they tell me the fuse box wasn’t replaced last year when I saw it in the invoice? More