Gurnee Volkswagen

Service visit As usual excellent work by the Gurnee VW service department. The work was well done and in a timely fashion. I would recommend this dealer to anyone. As usual excellent work by the Gurnee VW service department. The work was well done and in a timely fashion. I would recommend this dealer to anyone. More

Great experience We weren't really in the market for a new car but after seeing the new line up and getting a good price we purchased a new Arteon. We are extremely h We weren't really in the market for a new car but after seeing the new line up and getting a good price we purchased a new Arteon. We are extremely happy with the car, our sales rep Sandi, and the team. I would recommend buying a car through Gurnee Volkswagon.. More

Great experience. Came in for oil change and inspection, also font wheel squeaking. Oil change and inspection done in an hour and just dirt caught in break pads and c Came in for oil change and inspection, also font wheel squeaking. Oil change and inspection done in an hour and just dirt caught in break pads and cleaned it, pads still good. More

Worst car buying experience ever. Avoid!!! Although all my 2018 Jettas issues were FINALLY resolved, I had to fight the dealer every inch of the way to get our problems fixed. Of the two keys, Although all my 2018 Jettas issues were FINALLY resolved, I had to fight the dealer every inch of the way to get our problems fixed. Of the two keys, only one FOB worked. Although the car was [supposedly] given an alignment, there was a HUGE dent under the rear passenger door on the frame by the rear tire (how did they miss that dent!!!). It took weeks to get it fixed by the dealer, who kept dragging their feet. Although we did NOT ask for auto theft tracking to be installed on the car, Sandi went ahead and did it anyhow, costing us hundreds extra. We were suppose to get VW credit, which was on our contract, but instead they switched us to Capital One, which had a higher interest rate. We decided to pay off the car within three months. The car did not come with the correct Owners Manual. After many complaints with the dealer to send us a replacement, we finally had to lodge several complaints with VW Customer Relations. Dealership blew us and VW Customer Relations off, as they still would not send us the correct Owners Manual. After months of complaining, VW Customer Relations finally sent us the correct Owners Manual(took over 5 months!). Avoid this dealership like they are stockpile of nuclear waste. The dealership, and the sales person we dealt with, Sandi Negrau, are NOT worth the aggravation. You will live a longer and more fruitful life if you work with a different dealership! AVOID, AVOID, AVOID!!! More

Beat Car buying experience Sandi is the best salesman around! He took his time with me, answered all my questions and went on a couple test drive until we found the perfect ca Sandi is the best salesman around! He took his time with me, answered all my questions and went on a couple test drive until we found the perfect car!! Josh the sale manager work with us on getting the best price. What a great dealership!!! Thank you, my son loves his new car. More

Very good service department experience I had a dead battery. It was charged allowing me to go to the dealership. I was pleased with the service and the battery is working fine. I had a dead battery. It was charged allowing me to go to the dealership. I was pleased with the service and the battery is working fine. More

Sales person promised to have the car full tank, got the car with 1/4 tank. His answer was that his boss did not allowed??? person promised to have the car full tank, got the car with 1/4 tank. His answer was that his boss did not allowed??? More

50/50 Well when I took my Car there I didn’t expect it to be there for 3 1/2 wks. It took 2 1/2 wks to finally get a Loaner Car!!!! I only re’cd 1 phone cal Well when I took my Car there I didn’t expect it to be there for 3 1/2 wks. It took 2 1/2 wks to finally get a Loaner Car!!!! I only re’cd 1 phone call the whole time my car was in the Shop there! I was Very Very Patient!!! I would call 1time a week but I had to call 5-6 times before I actually spoke to someone!!!!!! I called July 18 to check on the status of my car and I was told “Oh it will be ready today by 5:30pm” so I’m like When was I going to get A Call to say “ Hey your car will or is ready”? More

A Very satisfied customer Great knowledgeable, personable, and friendly people to do business with. My compliments to Rayan, Kyle, and Ryan for their above and beyond efforts Great knowledgeable, personable, and friendly people to do business with. My compliments to Rayan, Kyle, and Ryan for their above and beyond efforts to make this senior Veteran’s buying experience a memorable and quite pleasant one. Thank you. Ron More

Excellent service!!!👍👌 The service department and parts department mgr. Tyler excellence in services ! Kyle, the service manager very friendly and in attentiveness . Tyle The service department and parts department mgr. Tyler excellence in services ! Kyle, the service manager very friendly and in attentiveness . Tyler to service writer very knowledgeable. Aaron, the mechanic whom services my vehicle 🚗 is superb ! Thumbs up all away around!👍 More