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Gurnee Volkswagen
Gurnee, IL
1,181 Reviews
Gurnee Volkswagen: Forging Gurnee, Grayslake, Kenosha, Round Lake Beach and Waukegan Community Connections
When you come to our Gurnee dealership, you will discover that we offer more than just inventory, service, and financing for Volkswagen models. Gurnee Volkswagen is committed to exceptional customer service and creating lifelong connections with drivers in the Gurnee area. We serve Grayslake, Kenosha, Round Lake Beach, Waukegan, and beyond by meeting your automotive needs and viewing each customer from Grayslake, Kenosha, Round Lake Beach and Waukegan as part of our extended community.
Gurnee Volkswagen, the Golden Rule of Customer Service
At Gurnee Volkswagen, we want you to feel like family when you visit us, and we treat each of our customers with the golden rule. Our sales team can help you get acquainted with our available new and used vehicles, and help you narrow down your choices to find your perfect car, crossover or SUV. Then, our finance team can help you find the perfect lease or loan to go with your Volkswagen Jetta, Atlas, Passat, Tiguan and Golf. After that, we make your entire ownership experience easier with expert service and parts. We really are your one-stop destination for the entire car-buying and ownership journey, and we do it all with a smile.
Take the Short Drive from Grayslake, Kenosha, Round Lake Beach or Waukegan to Gurnee Volkswagen
With our pressure-free environment, drivers from Grayslake, Kenosha, Round Lake Beach, Waukegan, and beyond are encouraged to take advantage of our services that benefit them best. We know car-ownership can be a large undertaking, so we are here to offer advice and help with all things Volkswagen. Explore what our Gurnee dealership has to offer and contact us with any questions that you have. We look forward to hearing from you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,181 reviews
April 18, 2019
I had the best customer service by moses rodriguez moses is the best sales rep to deal with he gave us coffee without even asking really a great experience at Gurnee Volkswagen dealership and if I were moses is the best sales rep to deal with he gave us coffee without even asking really a great experience at Gurnee Volkswagen dealership and if I were you I would go buy a car from Gurnee Volkswagen More
by moses98
Employees Worked With
moses rodriguez
March 18, 2019
First visit Took my car in for an airbag recall, very professional and courteous service manager. Gave me a great recommendation for a body shop. Quickly took ca Took my car in for an airbag recall, very professional and courteous service manager. Gave me a great recommendation for a body shop. Quickly took care of recall as I waited. More
by Joe
Employees Worked With
Angel in Service
March 05, 2019
AdBlue & no heat. Adblue low. Thought it had been topped off at last oil change. Topped off & working fine. Heater core went out...being fixed on Tuesday. Got right in. Adblue low. Thought it had been topped off at last oil change. Topped off & working fine. Heater core went out...being fixed on Tuesday. Got right in. More
by Tim Trenkle
Employees Worked With
Angel
February 19, 2019
Excellent customer service The mechanics working here are top notch. They tell you exactly what needs to be fixed and don’t try to up sell you on frivolous items. The mechanics working here are top notch. They tell you exactly what needs to be fixed and don’t try to up sell you on frivolous items. More
by Hemiwes
Employees Worked With
Nicole R., Will Baldridge, Aaron K., Angel Vega, Jose R.
January 29, 2019
Service was exceptional. Service department got me in the same day. Very professional and friendly service. Justin, who took care of me was an absolute pleasure to work with. Service department got me in the same day. Very professional and friendly service. Justin, who took care of me was an absolute pleasure to work with. More
by maribling
Employees Worked With
Justin Zoot
January 26, 2019
A+++++ This company has very good service. Their place is very quick, clean, and affordable. I recommend this company to everyone that needs a new or used ca This company has very good service. Their place is very quick, clean, and affordable. I recommend this company to everyone that needs a new or used car. More
by Americanstoneworks
Employees Worked With
Sandi Negrau
January 13, 2019
Amazing service Attention to detail. They keep there word on when the work will be done. Very knowledge and easy to work with. I will Definitely be going back Attention to detail. They keep there word on when the work will be done. Very knowledge and easy to work with. I will Definitely be going back More
by Morelock06
Employees Worked With
I forgot here name, girl in service department
January 08, 2019
I was treated very well at this VW dealership when I came in Angel greeted me today and got my VW Tiguan in and out of the service area in a fairly short time. She provided excellent customer service. My issue w Angel greeted me today and got my VW Tiguan in and out of the service area in a fairly short time. She provided excellent customer service. My issue with an emergency light was addressed, as well as my concerns about the fluid levels and tire pressure. Overall I was very satisfied and I will highly recommend the Gurnee Volkswagen facility for any repairs or purchases. More
by J3
Employees Worked With
Angel, Customer Service
January 07, 2019
Matt is the best If you're looking to buy a VW Matt is your guy. Very knowledgeable about product and he got me an aggressive price on my Jetta. Will be buying from hi If you're looking to buy a VW Matt is your guy. Very knowledgeable about product and he got me an aggressive price on my Jetta. Will be buying from him again down the road More
by Jon
Employees Worked With
Matt "The Aussie" Colrain
January 07, 2019
Great experience with repair Thanks again to Gurnee VW! This is my 3rd time for bringing in my 2009 jetta tdi for a major service and have been VERY happy everytime. I have worked Thanks again to Gurnee VW! This is my 3rd time for bringing in my 2009 jetta tdi for a major service and have been VERY happy everytime. I have worked with Angel everytime and she is the best! I will only bring my car here for service and will be a vw driver forever not only for there excellent cars but also for their great customer service! Very happy customer, THANK YOU AGAIN GURNEE VW!!! More
by Matt
Employees Worked With
Angel, Tyler Hinz
