Gurnee Volkswagen

Very Dishonest. False online prices You may notice that Bob Rohrman VW prices are much better than other VW dealers online. That is because they are fake. If you go in they tell you th You may notice that Bob Rohrman VW prices are much better than other VW dealers online. That is because they are fake. If you go in they tell you the only way to get that price is if you qualify for all insensitives which is pretty much impossible. They won’t tell you this over the phone. I ended up getting sucked into a 4 hour deal with them where Sandy finally offered $1,000 over thier online price. I took it and was then sent to Stephen in finance. All of a sudden the numbers got switched back and Stephen insisted that the “sale price” was after taxes and fees. Like an idiot I signed a bunch of paperwork, trying to get out of there and didn’t realize until I got my financing paperwork that they rewrote the deal right before I signed at the sticker price. When I realized this when my loan paperwork came in the mail and stared me in the face I called Stephen, he told me I would have to talk to my salesman Sandy Negrau. I went in to talk to him and he blamed it back on Stephen, then said Stephen was busy working another deal for a long time and got manager James Ayres. James couldn’t explain the numbers either and said even though the numbers don’t make sense, the deal was signed and the month before when I signed, the place was under different management and has since cleaned house and has a whole new team now that cannot go back on deals from the previous team. It so happens that my salesman Sandy, Chris, the sales manager when I purchased, and Stephen in finance...the only 3 people I dealt with, are still there. Total sleazy car dealership experience. Beyond the worst sales experience I have ever had, part of the deal was they would powdercoat the wheels of my new atlas black. They did but they looked like someone did a decent job with a black can of rustolium spray paint. The foot opener on the back gate worked intermittently so I asked to have that looked at. Service of course said it was fine. Upon picking it up and seeing the rough wheel work I tried the foot opener...nothing, and asked Eric in service to try it. He had no luck either. Eric was curtious and took the car back to fix the wheels and hopefully the foot sensor this time. More

I felt very weel I had a good experience is this dealer , Aaron,Sandy and Derek they helped tremendously in my car buying process, they me feel at home. the deal went I had a good experience is this dealer , Aaron,Sandy and Derek they helped tremendously in my car buying process, they me feel at home. the deal went excellent. thank you guys, thanks Gurnee Volkswagen More

Buying a 2018 Beetle I was treated very well in purchasing my new car. Bill Prince was very informative, not pushy, knew the vehicle well of my questions and not in a hu I was treated very well in purchasing my new car. Bill Prince was very informative, not pushy, knew the vehicle well of my questions and not in a hurry. I would recommend him to others. The other fellow... Chris? I think that is his name greeted me when I entered. And very polite. As a former owner of a 1959 black Beetle, I am quite nostalgic about these cars. The one I bought is such fun to drive. Thanks Gurnee VW for a painless purchase. More

Great Service Angel does fabulous work ad customer service rep. No waiting for service, yea! I was in and out of my oil change/tire rotation in less than an hour. Angel does fabulous work ad customer service rep. No waiting for service, yea! I was in and out of my oil change/tire rotation in less than an hour. Angel kept me appraised every step of the way. More

New car purchase General manager helped in the deal sales staff was good they are working on resolving the small issues that were on the car when i picked it up General manager helped in the deal sales staff was good they are working on resolving the small issues that were on the car when i picked it up More

2-15-18 oil change visit Gurnee VW is under new management. The service rep's (Kip & Angel) were very helpful & informative, and I talked with the service technician who perf Gurnee VW is under new management. The service rep's (Kip & Angel) were very helpful & informative, and I talked with the service technician who performed the work which i view as an added value. More

Angel and staff were all great! All of the staff, sales and service, at GVW have been great to us. This is our third car with them and I am sure we will stay with them as long as the All of the staff, sales and service, at GVW have been great to us. This is our third car with them and I am sure we will stay with them as long as they continue on with great customer service and prices. More

Old car done! I hate that I had to give up my EOS, but I was treated very well by Sandi and the rest of the staff. Thanks! I hate that I had to give up my EOS, but I was treated very well by Sandi and the rest of the staff. Thanks! More

Excellent Sales & Service !!! My wife & I leased a 2017 Tiguan from Gurnee VW last January working with Bill Price. We had an extraordinary experience and would highly recommend th My wife & I leased a 2017 Tiguan from Gurnee VW last January working with Bill Price. We had an extraordinary experience and would highly recommend the firm & Salesman. On returning this January for service, our experience was equally as good working with both Angel & Miguel. Angel answered ALL of our questions & put us as ease. Our final contact was with the Sales manager who once again re-affirmed our decision to purchase here as the right one ! Joe Schafer More

Seatbelt repair Gurnee vw repaired my seatbelt at no cost. Seatbelt slid between the seat and the frame and locked. While there the mechanic noticed I needed a radiat Gurnee vw repaired my seatbelt at no cost. Seatbelt slid between the seat and the frame and locked. While there the mechanic noticed I needed a radiator flush. Cost was reasonable and car was ready when I came to pick it up More