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Gurnee Volkswagen

Gurnee, IL

Overview
Employees
Reviews
Vehicles
3.7
1,181 Reviews
Gurnee Volkswagen: Forging Gurnee, Grayslake, Kenosha, Round Lake Beach and Waukegan Community Connections When you come to our Gurnee dealership, you will discover that we offer more than just inventory, service, and financing for Volkswagen models. Gurnee Volkswagen is committed to exceptional customer service and creating lifelong connections with drivers in the Gurnee area. We serve Grayslake, Kenosha, Round Lake Beach, Waukegan, and beyond by meeting your automotive needs and viewing each customer from Grayslake, Kenosha, Round Lake Beach and Waukegan as part of our extended community. Gurnee Volkswagen, the Golden Rule of Customer Service At Gurnee Volkswagen, we want you to feel like family when you visit us, and we treat each of our customers with the golden rule. Our sales team can help you get acquainted with our available new and used vehicles, and help you narrow down your choices to find your perfect car, crossover or SUV. Then, our finance team can help you find the perfect lease or loan to go with your Volkswagen Jetta, Atlas, Passat, Tiguan and Golf. After that, we make your entire ownership experience easier with expert service and parts. We really are your one-stop destination for the entire car-buying and ownership journey, and we do it all with a smile. Take the Short Drive from Grayslake, Kenosha, Round Lake Beach or Waukegan to Gurnee Volkswagen With our pressure-free environment, drivers from Grayslake, Kenosha, Round Lake Beach, Waukegan, and beyond are encouraged to take advantage of our services that benefit them best. We know car-ownership can be a large undertaking, so we are here to offer advice and help with all things Volkswagen. Explore what our Gurnee dealership has to offer and contact us with any questions that you have. We look forward to hearing from you!
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6301 W Grand Ave

Gurnee, IL

60031

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Showing 1,181 reviews

January 05, 2023

Hidden fees and deceptive practices. Would not recommend this dealership. No call back. 15 words More

by Jt
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Sandi Negrau
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 09, 2023 -

Gurnee Volkswagen responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

January 05, 2023

Very professional great customer service and smooth transaction great overall experience with salesman and finance More

by timothydaniel28
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sandi Negrau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julio Quintana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rich
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Jan 05, 2023 -

Gurnee Volkswagen responded

Timothy, We are very happy to have provided you with such a positive experience! Rich, Sandi, and Julio sincerely value your business and look forward to your next visit.

January 03, 2023

The prices weren’t competitive, staff wasn’t friendly, and the wash was poor. Service ok More

by WPITTS0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
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Jan 07, 2023 -

Gurnee Volkswagen responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

January 03, 2023

Grateful they provided me with a loaner car while my car part was on back order and i could not drive my car. More

by alexiscremrius
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
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Jan 04, 2023 -

Gurnee Volkswagen responded

It's great to hear that we were able to help you out, Alexis. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gurnee Volkswagen!

January 03, 2023

fantastic experience dealing with the service department at Gurnee VW. they always take care of me More

by esjbell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dont remember the womans name I dealt with but I dont think it was Amanda, apologies if it was!
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Jan 04, 2023 -

Gurnee Volkswagen responded

Thanks for sharing about your experience with Gurnee Volkswagen. We appreciate your business and hope to see you again soon!

December 30, 2022

Listened to all my concerns. Fast and courteous service advisor. Quick and prompt service with great communication. More

by kevin.zurawski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel
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Dec 31, 2022 -

Gurnee Volkswagen responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gurnee Volkswagen.

December 29, 2022

THE GREATEST CUSTOMER SERVICE EVER, RACHEL, MIKE, AND THE CASHIER WAS JUST GREAT. I HAVE TOLD ALL OF MY FAMILY AND FRIENDS ABOUT MY GREAT EXPERIENCE. More

by avonn1014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
RACHEL, MIKE, AND THE CASHIER
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Dec 30, 2022 -

Gurnee Volkswagen responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Gurnee Volkswagen, we look forward to having you as a valued customer for many years to come!

December 28, 2022

AMAZING EXPERIENCE. I’ll be recommending this dealership and Ricardo to everyone. They worked a miracle for me. More

by mayah511
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ricardo angel
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Dec 28, 2022 -

Gurnee Volkswagen responded

Thank you for your very kind review, Mayah! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Ricardo at Gurnee Volkswagen.

December 24, 2022

I had a fast and friendly experience for being my first time at Gurnee Volkswagen. The technician found an issue that was quickly repaired while I waited for my car. More

by jsantiago13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Raatz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Felix (Service advisor) and Adriana (Service Manager)
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Dec 26, 2022 -

Gurnee Volkswagen responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gurnee Volkswagen!

December 20, 2022

They had the vehicle I wanted and the transaction went fairly smoothly. Cameron was very helpful. More

by SPECRACERX
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cameron Owen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nebi Denic
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 21, 2022 -

Gurnee Volkswagen responded

Thanks for your feedback on your recent visit to Gurnee Volkswagen. It's great to hear that Cameron and the team were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you enjoy your new vehicle!

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