Gurnee Volkswagen

Just run an honest business, that’s all I ask. I found just the car I was looking for at Gurnee Volkswagen, great-looking car, 65,000 miles, one owner, and it handles well. I had but one request be I found just the car I was looking for at Gurnee Volkswagen, great-looking car, 65,000 miles, one owner, and it handles well. I had but one request before purchasing it, that I be allowed to take it to my mechanic for a pre purchase inspection. Gurnee Volkswagen refused, and so I left to continue my search. They phoned me later to say okay to the pre purchase inspection. The conditions were that I put down a $500 deposit that would go toward the car if I were to purchase it. If not the money is fully refundable. I took the car to my mechanic who inspected it and found that the memory had been cleared (19 miles ago) so he was unable to read the diagnostic trouble codes, so there was information that he did not have access to. I went back to Gurnee Volkswagen and told them that I was not interested in moving forward with the purchase; I shared with them what the mechanics had provided me. I told them that I would consider the purchase if they include a warranty. They then tried to convince me that there was a second owner powertrain warranty in place, the sales person, the general manager, and the assistant manager ganged up against me to try to sell this point. I, however, had reviewed the owner’s manual as I awaited the inspection, and found that there was no warranty. Frustrated with this process, as it was about 8 o’clock in the evening, I told Gurnee Volkswagen that I would check with the manufacturer tomorrow and would get back to them. The next day I called the manufacturer and asked about the second owner warranty, and the representative confirmed that it was five years or 60,000 miles. This car absorbed its warranty. So I went to the dealership and explained this, and ask that they refund my deposit as agreed. They then offered me the car with a one-year warranty. At this point, however, I was over it and feed up. Long story short (too late), they refuse to refund my deposit. We went back and forth over this, and they ask that I leave the premises. So, I had to call my attorney, who will of course cost me $500, but I would rather pay it to the attorney than to allow Gurnee Volkswagen to keep it. Just run an honest business, that’s all I ask. More

Great sales people not so much service The sale was great Tom went above and beyond to make sure I got and loved the car I drove off with. I had an issue with my car the day after I bought The sale was great Tom went above and beyond to make sure I got and loved the car I drove off with. I had an issue with my car the day after I bought it, there seemed to be a stress crack on the wind shield. I bought my car on Saturday and went back to the dealer on Monday, the service department told me that they will process the incident to Volkswagen and determine if they will replace it. That it will take 4-5 days for a reply from them. Its been almost 4 weeks and nobody has called me, I have been the one that has been calling and asking for an update. Everyone that I call says that they will call me back but never do. The crack on the windshield since then has gotten bigger and even started a new one, I don't feel safe driving my car like it is. I would think they will take these matters seriously, especially the customer. More

Thank You Tom! I just want to thank Tom Erceg for his help! He is The Best! I recomend him! Thanks to him I get great car and low payment Ask for Tom and you I just want to thank Tom Erceg for his help! He is The Best! I recomend him! Thanks to him I get great car and low payment Ask for Tom and you will be satisfied! Thank you Tom! More

clicked "price" never got one i found a car at vw gurnee (bob rohrman, via internet...clicked the "e-price" got a txt to set up an appointment...i stated i need a price if i am go i found a car at vw gurnee (bob rohrman, via internet...clicked the "e-price" got a txt to set up an appointment...i stated i need a price if i am going to drive an hour to go look at the vw...the person i was texting back and forth said she just sets appointments, but was sure a saleman would get me a good price....i then again went to cars.com, and clicked "get an e-price", once again a txt message to set up an appointment. i called the lady back, and relayed the info i just previously stated....she then indicated someone would call me back...several hours later she called me back, and gave me a price that was a couple hundred bucks lower than the web price. Reallly? that how you are going to get me to drive an hour to their shop, with a whopping 200 dollars off a 26.5k price? i am not going to go to this dealer More

Very Very Bad Dealer They will say anything to get you in the door and once you arrive everything changes. I have been trying to purchase a 014 VW Touareg R-Line for some They will say anything to get you in the door and once you arrive everything changes. I have been trying to purchase a 014 VW Touareg R-Line for some time; I contacted them two times through email and phone. The 1st time I went in we had agreed upon a verbal price and they asked me to come in and I did I called them 1 hour before to double check the vehicle was available and they said yes and please come in, I drove with my wife there and when we got there we waited in the lobby for about 10 minutes and a sales person came as asked what vehicle I was there to purchase and left to check again, 5 minutes later he came back and told me the vehicle I was looking for was sold, and it was not the vehicle I wanted was there in front of me, I told them the car I want is right in front of me and they said No we will not sell you this car it's the managers dealer car and so I left upset, they did not bother to call me ahead of time to let me know that the car is sold or anything at all. Threeweeks later the same car I had inquired about was still on the website so I made an inquiry about it again and they said yes the car is in please come and take a look at it and test drive it, I told them I would come in but I want to make sure the car is available and so they assured me that it will be, I told them I will come in but we have to come to a verbal agreement on it because I don't want to drive all the way there and come out empty handed and they said ok, so we agreed on a price and the girl confirmed on the phone with the Manager Bill about the price and he said ok we have a verbal agreement please come in, and I also spoke to him personally and we discussed the price of the vehicle over the phone and we had an agreed upon number. I went in to discuss/purchase the car and they changed the number and I told them we agreed on a price and they said we had a miscommunication, I was very frustrated at them so I got up and left, they wasted my time and gas, I gave them two chances and they are liars, I will never ever step foot again in any Bob Rohrman's dealers, and I will never recommend anyone to shop at the Gurnee VW or Bob Rohrman's dealers. More

Blown off for asking questions about pricing Had been trying to get answers on whether they honor Edmunds TMV and True Car pricing. They actually called the second time and hung up when I answere Had been trying to get answers on whether they honor Edmunds TMV and True Car pricing. They actually called the second time and hung up when I answered. From there, a few emails asking for details and now no response at all. Pretty sure this would speak to the experience overall, which I am glad to have been spared. Save your time, head down 21 to Liberty and try to work with those folks. At the least you will find them more receptive to making a deal. More