Gurnee Volkswagen

Avoid this place Very disappointed. With myself as much as with Gurnee VW. I found a car listed on a used car ads site that had no details aside from year, make, model Very disappointed. With myself as much as with Gurnee VW. I found a car listed on a used car ads site that had no details aside from year, make, model, and miles. My gut reaction when I saw Bob Rohrman's name on the dealership was “forget it”. After several dealings with Rohrman dealerships I knew it was not worth the trouble. But it was the car I was looking for and I figured that if the car checked out and I verified that they didn’t write up the contract for a different price than negotiated I could get out of there without getting Rohrmaned. I used the ad sites contact form and heard back from the dealer right away. I asked specifically if the car was a manual. She had to call back but eventually she said it was a manual, not a DSG. Actually she used the term “dry clutch”. I had to clarify whether it was a manual or DSG. I had to ask again for more specifics, like ext/int color and if it had a sunroof. My initial contact was nice enough to email me pictures that she took, none that showed the gear selector though. Second red flag: the price she quoted in the email was about $5000 too high(maybe more). I called right away and was told the price quoted was for the wrong car. After a couple more calls, including talking to a manager, and me stating multiple times that a manual was a requirement, I decided to go look at the car. The next red flag was that my contact was suddenly not available, I was to talk to whoever was there when I arrived. After an hour drive I was greeted by the staff and they were not aware of the car I described. They looked at lists and we looked in the lot but they were not sure. Eventually they found what was allegedly the car from the web site but it was an auto. Every car they had was an auto. Another manager came around and looked at lists and on the computer but didn’t find anything. They did ask to make sure I wanted a manual a few times but never a “sorry about the mix up”. One manager just explained that they never take in manuals, especially wagons, because they don’t sell. He didn’t even think the Sportwagen ever came with a manual. He also tried to tell me the car I was looking for was so unpopular that it was discontinued. I had to explain that my disappointment was the fact that they told me they had a car that didn’t exist and I drove an hour to see it. I also explained that there was a new Sportwagen, with a name change. Golf not Jetta. Basically the same car. Just another example of a xxxxxxxxxxx. He was either lying to bolster his claim that what I wanted was very unpopular, like that was the issue, or he was just totally ignorant about what he sells. Either way it was typical Rohrman. Run away from this place, or any Rohrman dealership. If you are considered sleezy for a car salesman that is a real accomplishment. More

Amazing I love this dealership so much. Everyone is really friendly and easy to talk to. My dad and I have bought 3 cars from this dealer and have never had a I love this dealership so much. Everyone is really friendly and easy to talk to. My dad and I have bought 3 cars from this dealer and have never had an issue with anything. Most dealers suck, but this one sure is a great one. I will always look to this dealer for anything that i need. Could not be happier. More

Excellent Customer Service Recently I had an unscheduled service event with my VW TDI.The Gurnee VW service team and in particular Michael, exceeded my expectations in finding a Recently I had an unscheduled service event with my VW TDI.The Gurnee VW service team and in particular Michael, exceeded my expectations in finding a solution to my vehicles issue. I have had my VW serviced in Gurnee since purchase and appreciate the customer loyalty afforded to me. I would highly recommend this service department for their honest approach to finding a solution to service events and for continued maintenance of your vehicle. Additionally, in general Volkswagen has been outstanding in supporting their warranties particularly where there might be a question about coverage. I had not experienced this with other automobile brands I have owned. More

Pleased I was not set on purchasing a new vehicle. I was up front with the sales person and explained that I am quite persnickety about a hard sale approach. I was not set on purchasing a new vehicle. I was up front with the sales person and explained that I am quite persnickety about a hard sale approach. The sales people were pleasant and not "pushy" which I found suited me. Car buying is a long and drawn out affair even on a good day, but these folks did their best to make it as painless as possible. We worked together to make purchasing my new wheels fit my budget. I am very happy!! I LOVE my new car!!! More

Do not buy or get anything from Gurnee Volkswagen without getting it in writing due to they will not honor anything due to the staff is too new. I have purchased 4 tires from them instead of other specialty getting it in writing due to they will not honor anything due to the staff is too new. I have purchased 4 tires from them instead of other specialty store because Chris (manager from few years ago) said they coverage is the same. Today I found out they will only cover 2 years of road side damage versus 3 years from the manufacture and other specialty tire shop. Dragon who is their service has been working here for only few years and he told me that none of the current staff has been working at Gurnee for 3 years. I usually get my service done in Autobarn VW due to Gurnee was closer but from now on I will be going back to my trustful haggle free location. More

So far in my life this the best service at dealership I got thank you Andrew and Barry for setting up a good deal for my family got thank you Andrew and Barry for setting up a good deal for my family More

Andrew and Derek were fantastic to work with. They made the lease process of my 2014 Volkswagen Passat seamless and easy. I would highly recommend both of these professionals and the dealership to anyone l the lease process of my 2014 Volkswagen Passat seamless and easy. I would highly recommend both of these professionals and the dealership to anyone looking to purchase or lease a Volkswagen. More

Great People to work with starting with Derek continuing onto Andrew and cannot forget Kelly for her assistance as well and finalizing with Barry, you guys made it quick simple and easy and for that I thank onto Andrew and cannot forget Kelly for her assistance as well and finalizing with Barry, you guys made it quick simple and easy and for that I thank you! Very quick to check you out of the dealership, had a couple things to do after the deal was finalize and they did there upmost best to get me out of there fast which I greatly appreciate. Would highly recommend to anyone who is looking to buy new or used. More