Gurnee Volkswagen

Excellent car buying experience. I visited approx. 10 dealers in Lake & Kenosha county, none could match the inventory & service I rec'd at Gurnee VW. Very laid back sales approach & service that was fri dealers in Lake & Kenosha county, none could match the inventory & service I rec'd at Gurnee VW. Very laid back sales approach & service that was friendlier than ever. Sean was very kind as I test drove half the cars on the lot. Always looking for something a bit different from the last- they were able to find me the perfect car. Sean, our sales guy, came in on his day off to do the ppwk & to see everything was perfect. I was given a great price on my not so great trade in and drove home very, very happy. I would recommend Gurnee VW to anyone looking for great service & a nice ride at a great price. I feel truely blessed - I got a much nicer car than I ever expected. More

We purchased a Routan from Joseph yesterday and we really appreciated how easy he made this process for us all around from purchasing to helping watch our children while we did the paperwork with the busines appreciated how easy he made this process for us all around from purchasing to helping watch our children while we did the paperwork with the business manager. He was a pleasure to deal with and would highly recommend him to anyone. More

The dealership and the people I worked with were amazing. They came up with a wonderful car for me in my budget and the finance department got me out the door with no problem. I would definately recommend They came up with a wonderful car for me in my budget and the finance department got me out the door with no problem. I would definately recommend this dealership for anything you need, they will over exceed your needs. More

This dealership broke parts on my car when they were supposed to be doing free recalls on my car. They then proceeded to tell me that they would not fix it and there was nothing to do. The "amazing" ser supposed to be doing free recalls on my car. They then proceeded to tell me that they would not fix it and there was nothing to do. The "amazing" service manager John actually told me to stop talking, sit down, and if I talked again he would kick me out. I have been a loyal customer to Gurnee VW for years and own multiple volkswagens. After the way John and Joe treated me I will never go back there again. In fact, two people I've told have already cancelled their appointments to get work done on their cars there. It is too bad that a business will treat their customers like complete dirt after THEY broke the part on MY car. STAY AWAY! More

We were dealing with three competing local dealers and the experience at Gurnee VW was head and shoulders above the others. They were as kind as could be; provided a no pressure atmosphere AND sold us a g the experience at Gurnee VW was head and shoulders above the others. They were as kind as could be; provided a no pressure atmosphere AND sold us a great automobile at a very fair price. From the GM to the two sales people that assisted us it was a delightful interaction; we apprecite it and would highly recommend them! More

I am extreamly happy about the way my whole purchase was handeld from showing cars to last bit of paper work the whole team was great so far I am glad to be driving a 2010 vw jetta tdi it is great teo was v handeld from showing cars to last bit of paper work the whole team was great so far I am glad to be driving a 2010 vw jetta tdi it is great teo was veary informative and knowlegeable on all the cars we looked at . we were well taken care of through the financing process More

I went to three other VW dealers before visiting Gurnee. In each case id gone in with approved financing just wanting to make a deal....just a few bucks off a 2011 Tiguan...no one wanted my business, at lea In each case id gone in with approved financing just wanting to make a deal....just a few bucks off a 2011 Tiguan...no one wanted my business, at least they sure didn't act like they did....until I happened upon the Gurnee Guys! Everyone at Gurnee was a pleasure to work with - no pressure, honest facts and figures and no bs. I did a deal within a half hour and left less than an hour later with my new car - they even cleaned my husbands car while we waited for mine! I was provided a comprehensive overview of the vehicle and all it's bells and whistles. I couldn't be happier with the car, the service everything! More