Gurnee Volkswagen

Great service and in a timely manner. Recommend taking to the dealer for repairs thank again Recommend taking to the dealer for repairs thank again More

Service writer was very thoughtful inquiring About the previous visits to the dealership and experience remembered . previous visits to the dealership and experience remembered . More

Everyone was nice and willing to work with us I am very happy I bought a Volkswagen with Sandy. happy I bought a Volkswagen with Sandy. More

Love how everyone work here ! They did everything what they can to get me in my new car! Thanks to Sandi thank to everyone They did everything what they can to get me in my new car! Thanks to Sandi thank to everyone More

Great buying experience with my first EV with Gurnee VW. Highly recommended to anyone looking for professional service. Highly recommended to anyone looking for professional service. More

Staff were professional. They did not force purchase. There were not aggressive. The process was thorough and timely. They also delivered vehicle to my home. They were honest They did not force purchase. There were not aggressive. The process was thorough and timely. They also delivered vehicle to my home. They were honest in the details and condition of vehicle. The vehicle is in mint condition. My husband and I have purchased many vehicles, this was by far the most pleasant experience. They should be commended on their customer service interaction. Also, the dealership was clean and well lit. -Dr. Yolanda Sankey-Walton More

Great service and attention to costumer, work done in time and shuttle service to my Dr. Appointment and back while servicing my car. Thank you. time and shuttle service to my Dr. Appointment and back while servicing my car. Thank you. More

Would never recommend. I bought a car from here a couple weeks ago that had a check engine light on. I was told it was an evap sensor and that the part was on order so th I bought a car from here a couple weeks ago that had a check engine light on. I was told it was an evap sensor and that the part was on order so they would take care of it, no problem. I even signed something saying they would take care of it and they would reach out. Weeks went by without hearing so I scanned the car myself and it was a cylinder three misfire. Whoever is diagnosing cars at this dealership should stay away from cars if they read this code as an evap sensor. Either that or they knew and lied to my face. I am thinking it was the latter since I reached out multiple times and have been ignored on text, email and phone call. Here I am weeks later, spent a couple hundred dollars working to fix the problem and haven’t solved it yet so I will probably have to take the car in. It is very clear to me that these guys only care about making a sale and do not care for their customers. Finance manager, Rich was a nice guy. More

Took my care in for a repair, and was told stablizing bar was broken. It was covered under warranty. They fix it, and then the stabiling bar on the other side broke a week later. Took it back, and they said was broken. It was covered under warranty. They fix it, and then the stabiling bar on the other side broke a week later. Took it back, and they said they fixed it. Grt my car back, and it literally feels like the cab is going to fall off the chassis. Vehicle is significantly worse then before. I bring it back AGAIN, and they say its my rotors and pads (which I know it wasnt because I already look at those, but whatever) they add services that I did not agree to and bill me $1100. I get my car back, and it's even worse! The rep tells me to bring it back again. I will, but first I'm taking it to another dealer and a certified Volkswagen mechanic for a diagnosis before I do. I want to expose this service department. I believe that they either have no idea what they are doing, or they are doing things to make me spend unecessarily. I asked to for the manager to call me, but I doubt that will happen. Bottomline, find a different dealership for service. This service department is lacking. And on top of that, the rep who checks you in is always coughing all over the tablet that you use to check in.. I mean gross coughing in the vehicle and everything. He really should wear a face mask. More

There r other dealerships closer to me but prefer this one primarily for the service and treatment by staff. one primarily for the service and treatment by staff. More