Gurnee Volkswagen

They completed the work as promised with no delays. The shuttle to and from my house, rather than having to sit for extended time in customer waiting area, was most appreciated. The shuttle to and from my house, rather than having to sit for extended time in customer waiting area, was most appreciated. More

Gurnee Volkswagon was awesome. Our salesman, Chris Hayman, was knowledgeable, patient and attentive throughout the entire process. This is our first VW purchase and we are loving i Our salesman, Chris Hayman, was knowledgeable, patient and attentive throughout the entire process. This is our first VW purchase and we are loving it! Thank you, Gurnee VW! More

Everyone was great from the sales team, to the Gm to the finance people. I would recommend them to all my friends and family l! finance people. I would recommend them to all my friends and family l! More

Excellent customer service with attention to details. We we’re immediately greeted at the door and taken cared of. The sales process was easy and our sales representative, Tyler Stein, worked diligently t We we’re immediately greeted at the door and taken cared of. The sales process was easy and our sales representative, Tyler Stein, worked diligently to match our desired price point of the vehicle. The vehicle itself was superb and immaculately clean.I strongly recommend to check Volkswagen of Gurnee More

Service experience was trouble free. Staff were very user friendly and customer service oriented. I thank the entire Team for all of their good customer service. Staff were very user friendly and customer service oriented. I thank the entire Team for all of their good customer service. More

I came in at 9:45 and was done with my maintenance at 3:30. So I spent all business day at the this dealership 3:30. So I spent all business day at the this dealership More

Easy scheduling, no hard sell on repairs, easy checking out. Clean waiting room. Would recommend to a friend out. Clean waiting room. Would recommend to a friend More

My service advisor today was obviously sick, coughing inside my car and while standing close to me, and was not wearing a mask. As someone who (a) is wearing a mask and (b) has a compromised immune syste inside my car and while standing close to me, and was not wearing a mask. As someone who (a) is wearing a mask and (b) has a compromised immune system, this was very much not appreciated. More

Wasn’t overly impressed with my experience. I came in for a brake bleed and was told there was grinding and they needed an hour for diagnosis before they could bleed. I accepted the hour even t I came in for a brake bleed and was told there was grinding and they needed an hour for diagnosis before they could bleed. I accepted the hour even though I didn’t hear grinding my whole hour drive in. They said one bleeder wasn’t touched off completely and I had gotten grease all over my pads and ruined my rotors. They then offered to still bleed the brakes for me but at $650 rate because of it being a Touareg with Brembos. I declined the bleed. I took the care home and took it apart, there was no grease on anything. I took it to a different VW dealer and got the brakes bled for $120 plus tax. Not sure what they were trying to do with the $650 but they aren’t getting it from me. More

I was greeted when I arrived. Checked in and walked to the waiting area. Where there was coffee and donuts. Checked in and walked to the waiting area. Where there was coffee and donuts. More