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Gurnee Volkswagen

Gurnee, IL

Overview
Employees
Reviews
Vehicles
3.7
1,181 Reviews
Gurnee Volkswagen: Forging Gurnee, Grayslake, Kenosha, Round Lake Beach and Waukegan Community Connections When you come to our Gurnee dealership, you will discover that we offer more than just inventory, service, and financing for Volkswagen models. Gurnee Volkswagen is committed to exceptional customer service and creating lifelong connections with drivers in the Gurnee area. We serve Grayslake, Kenosha, Round Lake Beach, Waukegan, and beyond by meeting your automotive needs and viewing each customer from Grayslake, Kenosha, Round Lake Beach and Waukegan as part of our extended community. Gurnee Volkswagen, the Golden Rule of Customer Service At Gurnee Volkswagen, we want you to feel like family when you visit us, and we treat each of our customers with the golden rule. Our sales team can help you get acquainted with our available new and used vehicles, and help you narrow down your choices to find your perfect car, crossover or SUV. Then, our finance team can help you find the perfect lease or loan to go with your Volkswagen Jetta, Atlas, Passat, Tiguan and Golf. After that, we make your entire ownership experience easier with expert service and parts. We really are your one-stop destination for the entire car-buying and ownership journey, and we do it all with a smile. Take the Short Drive from Grayslake, Kenosha, Round Lake Beach or Waukegan to Gurnee Volkswagen With our pressure-free environment, drivers from Grayslake, Kenosha, Round Lake Beach, Waukegan, and beyond are encouraged to take advantage of our services that benefit them best. We know car-ownership can be a large undertaking, so we are here to offer advice and help with all things Volkswagen. Explore what our Gurnee dealership has to offer and contact us with any questions that you have. We look forward to hearing from you!
Contact Dealership

6301 W Grand Ave

Gurnee, IL

60031

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Showing 1,181 reviews

November 24, 2022

Bought a used 2017 rouge, approaching a month of owning the car and it stopped on me three times. Service was rude! The guy in service came off as nice until I spoke about something he didn't want to hear. More

by KELISHA2410
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bill Summer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Summer
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Nov 29, 2022 -

Gurnee Volkswagen responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

November 22, 2022

Poor communication. Excessive wait times. No efforts to stand by same repair made one year and five months ago. Very frustrating. More

by lockclan5
Recommend Dealer
No
Employees Worked With
Rachel
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November 19, 2022

Hiedi was very friendly as well as the rest of the staff there. I understand that the dealership was under construction so there was dust here and there but over all clean. I got a good deal on a decent car More

by TANIAROSALES2829
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alfredo Rosales, Heidi.
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Nov 19, 2022 -

Gurnee Volkswagen responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Congratulations on your new purchase, Tania!

November 19, 2022

The service manager was told I had a slow leak in the front passenger tire ,3wk between light coming on,. He had the mechanic blow it up tob45psi 2xs could not fine the leak. Light just came back on! He More

by GMAMLFC4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Summer
3.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Raatz
3.0
This rating includes all reviews, with more weight given to recent reviews.
Julio Quintana
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 21, 2022 -

Gurnee Volkswagen responded

Thank you for your feedback. Quality customer service is always our number one priority, and and we're sorry to hear that we fell short here. Thank you for bringing it to our attention, and please don't hesitate to reach out to us directly to discuss what we can do to turn this around for you.

November 18, 2022

It’s the first time I have been there and the last time. Bad costumer service, and unfriendly people I also waited for an oil change for 2 hours and 35 minutes nobody ever came to check on me More

by cruc_acodcs4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Nov 22, 2022 -

Gurnee Volkswagen responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

November 18, 2022

It was easy to make an appointment, easy check in, friendly cashier, service was fast More

by jennifer.guadarrama18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forgot his name, Matt? Mark?
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Nov 19, 2022 -

Gurnee Volkswagen responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

November 15, 2022

Stop over charging people and coding it as labor. Libertyville and crystalk lake VW saved me $390 by doing the same service there. More

by momentie0789
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember name, but he sat in center cubical
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Nov 18, 2022 -

Gurnee Volkswagen responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

November 15, 2022

Very happy with this car dealer and service department honest fair and thorough would definitely recommend. Great people to do business with More

by JOEYSWORLD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Summer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Raatz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julio Quintana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 15, 2022 -

Gurnee Volkswagen responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

November 13, 2022

The people that I have delt with have been very pleasant and helpful to the problem I'm having with my vehicle. Keep up the good work. More

by ENGLISHPOOKET
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Bill Summer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 13, 2022 -

Gurnee Volkswagen responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.

November 12, 2022

I got my car back on Monday. It’s Friday and my car hasn’t started twice already. I was charged a great amount and put under the expression that the cars issues had been worked More

by zakiyahrobinson35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amanda Raatz
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 16, 2022 -

Gurnee Volkswagen responded

Thank you for bringing this to our attention. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

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