Gurnee Volkswagen

Service was great. But trying to speak with someone from service is awful. I was supposed to get a callback for a recalled part and there was no callback. Also, when ca But trying to speak with someone from service is awful. I was supposed to get a callback for a recalled part and there was no callback. Also, when calling service no one either answers or calls you back More

They are not polite, cheat, lie, disregard the customer, add products from other companies without knowing what it is. On two suggestions I disagreed because they didn't tell me what it was (I have these s add products from other companies without knowing what it is. On two suggestions I disagreed because they didn't tell me what it was (I have these suggestions) they added $ 980.00 on one and $ 475.00 on the other. It was said that the bill will not be in and when I got home they gave me $ 475.00 without my consent and they didn't give me the car history, when I showed it I had to sign it, but I didn't see all the cards. I was told that I would get a complete set as it was printed. I did not get . All the time I felt the mocking looks and laughter of 3 men where the manager was sitting. My personal data was transferred to LoJack from which I received the notification. So far, no one has explained to me what I was credited with, what it is, what are my consequences. I don't have a car history. I made a mistake that I went there, and with so much of my experience with car dealers, I did not meet so lamely treated. Edward More

I wish the person checking me in and those who contact me during service were knowledgeable about length of time and what is being accomplished and would either communicate that or be honest about not knowin during service were knowledgeable about length of time and what is being accomplished and would either communicate that or be honest about not knowing the answer. More

Didn’t too of fluids coolant light came on right after service. Appointment was for 7:30 but vehicle wasn’t ready until 2:00pm. Other than that it went well. service. Appointment was for 7:30 but vehicle wasn’t ready until 2:00pm. Other than that it went well. More

Excellent experience with the service team. They know what they are doing and I got my car back in 30 minutes. They know what they are doing and I got my car back in 30 minutes. More

Cameron was great and helped us find the perfect SUV. He’s very patient and kind. He’s very patient and kind. More

This was the second time I purchased a vehicle with them. They worked with me in my budget and provided quite a few options. They were transparent in letting me know if something would not work. Very good se They worked with me in my budget and provided quite a few options. They were transparent in letting me know if something would not work. Very good service! More

Absolutely the best customer service I have had in a long time. Thank you Chris! Power Wagon is the best! time. Thank you Chris! Power Wagon is the best! More

Had an 8 o'clock appointment in the morning did not get out until 1230 and all I was having done was 2 courtesy checks and they missed a bunch of stuff so I would not go back to this dealership again for s out until 1230 and all I was having done was 2 courtesy checks and they missed a bunch of stuff so I would not go back to this dealership again for service More

Waited 1. 5 hours for an oil change that I had scheduled an appointment for. It was done wrong and my car smoked and leaked oil the whole way home. They wouldn’ 5 hours for an oil change that I had scheduled an appointment for. It was done wrong and my car smoked and leaked oil the whole way home. They wouldn’t tell me what kinds of problems that may have caused. Said they would reimburse the oil change and clean up the mess but two weeks later that hasn’t happened. I highly recommend you go anywhere else. More