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Gurnee Volkswagen

Gurnee, IL

Overview
Employees
Reviews
Vehicles
3.7
1,181 Reviews
Gurnee Volkswagen: Forging Gurnee, Grayslake, Kenosha, Round Lake Beach and Waukegan Community Connections When you come to our Gurnee dealership, you will discover that we offer more than just inventory, service, and financing for Volkswagen models. Gurnee Volkswagen is committed to exceptional customer service and creating lifelong connections with drivers in the Gurnee area. We serve Grayslake, Kenosha, Round Lake Beach, Waukegan, and beyond by meeting your automotive needs and viewing each customer from Grayslake, Kenosha, Round Lake Beach and Waukegan as part of our extended community. Gurnee Volkswagen, the Golden Rule of Customer Service At Gurnee Volkswagen, we want you to feel like family when you visit us, and we treat each of our customers with the golden rule. Our sales team can help you get acquainted with our available new and used vehicles, and help you narrow down your choices to find your perfect car, crossover or SUV. Then, our finance team can help you find the perfect lease or loan to go with your Volkswagen Jetta, Atlas, Passat, Tiguan and Golf. After that, we make your entire ownership experience easier with expert service and parts. We really are your one-stop destination for the entire car-buying and ownership journey, and we do it all with a smile. Take the Short Drive from Grayslake, Kenosha, Round Lake Beach or Waukegan to Gurnee Volkswagen With our pressure-free environment, drivers from Grayslake, Kenosha, Round Lake Beach, Waukegan, and beyond are encouraged to take advantage of our services that benefit them best. We know car-ownership can be a large undertaking, so we are here to offer advice and help with all things Volkswagen. Explore what our Gurnee dealership has to offer and contact us with any questions that you have. We look forward to hearing from you!
Contact Dealership

6301 W Grand Ave

Gurnee, IL

60031

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Showing 1,181 reviews

October 20, 2022

Bad service poor attention bad administration management really bad very slow service not good at all More

by MAC.73NB
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nebi Denic
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 23, 2022 -

Gurnee Volkswagen responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

October 19, 2022

The attention after the purchase is horrible. I need to speak with the manager thanks More

by DENISEMICHAEL2017
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chad Grivetti
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sandi Negrau
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 22, 2022 -

Gurnee Volkswagen responded

We're sorry to hear that your experience didn't meet the high standards that guests have come to expect from our dealership, Denise. Please feel free to contact management directly, or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

October 19, 2022

They lost one of my keys, they promise to send next day never received no key.I call every day they want answer my calls. Not a place to buy a car, very very unhappy with the deal. More

by CDOGG8643
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ron Monaco
1.0
This rating includes all reviews, with more weight given to recent reviews.
Cameron Owen
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nebi Denic
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 23, 2022 -

Gurnee Volkswagen responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

October 18, 2022

From Alfredo, to Lauren, to Raco, to Dave! Thank you! For Excellent service & your Professionalism! More

by BEJAY73
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren Benitez
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Oct 18, 2022 -

Gurnee Volkswagen responded

Here at Gurnee Volkswagen, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

Oct 18, 2022 -

BEJAY73 responded

You are more than welcome. ☺️

October 17, 2022

I was able to use the wifi while I waited and drink coffee. Very friendly staff and thorough diagnosis of my 2010 Passat Komfort wagon. More

by Surge434
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Summer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Raatz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julio Quintana
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 17, 2022 -

Gurnee Volkswagen responded

Thank you for choosing Gurnee Volkswagen. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

October 16, 2022

I keep getting a low tire pressure alert. It’s now been 3 times - I brought the car in twice already More

by BEF1949
Recommend Dealer
No
Employees Worked With
Bill Summer
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 20, 2022 -

Gurnee Volkswagen responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

October 16, 2022

Ron worked with us beyond closing time to get us our dream truck! We did not feel pressured in any way and got a great deal! More

by Gwen23
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Monaco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nebi Denic
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 16, 2022 -

Gurnee Volkswagen responded

Gwen, We are very happy to hear Ron provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 14, 2022

Was a nice dealership made magic happen from nothing but I will say a lot of things should have been told up front. More

by THOMASJACKSON17
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Monaco
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler
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Oct 16, 2022 -

Gurnee Volkswagen responded

Thomas, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gurnee Volkswagen, Ron and our team look forward to having you as one of our valued customers for many more years to come!

October 14, 2022

Ron was awesome , we were in and out fast. Great deal in the car I wanted. More

by Joel
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Monaco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 16, 2022 -

Gurnee Volkswagen responded

Joel, Thanks for sharing your experience with Gurnee Volkswagen. Ron and our team appreciate your business and hope to see you again soon!

October 13, 2022

Sandi did an outstanding job. I could not be happier with his and his team’s attention to detail, communication, and overall service. More

by ZAIRE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandi Negrau
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 13, 2022 -

Gurnee Volkswagen responded

We are very happy to hear that Sandi provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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