Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Gurnee Volkswagen
Gurnee, IL
1,181 Reviews
Gurnee Volkswagen: Forging Gurnee, Grayslake, Kenosha, Round Lake Beach and Waukegan Community Connections
When you come to our Gurnee dealership, you will discover that we offer more than just inventory, service, and financing for Volkswagen models. Gurnee Volkswagen is committed to exceptional customer service and creating lifelong connections with drivers in the Gurnee area. We serve Grayslake, Kenosha, Round Lake Beach, Waukegan, and beyond by meeting your automotive needs and viewing each customer from Grayslake, Kenosha, Round Lake Beach and Waukegan as part of our extended community.
Gurnee Volkswagen, the Golden Rule of Customer Service
At Gurnee Volkswagen, we want you to feel like family when you visit us, and we treat each of our customers with the golden rule. Our sales team can help you get acquainted with our available new and used vehicles, and help you narrow down your choices to find your perfect car, crossover or SUV. Then, our finance team can help you find the perfect lease or loan to go with your Volkswagen Jetta, Atlas, Passat, Tiguan and Golf. After that, we make your entire ownership experience easier with expert service and parts. We really are your one-stop destination for the entire car-buying and ownership journey, and we do it all with a smile.
Take the Short Drive from Grayslake, Kenosha, Round Lake Beach or Waukegan to Gurnee Volkswagen
With our pressure-free environment, drivers from Grayslake, Kenosha, Round Lake Beach, Waukegan, and beyond are encouraged to take advantage of our services that benefit them best. We know car-ownership can be a large undertaking, so we are here to offer advice and help with all things Volkswagen. Explore what our Gurnee dealership has to offer and contact us with any questions that you have. We look forward to hearing from you!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,181 reviews
October 04, 2022
Horrible, Bad, Rip Off, Bad Customer Service, never using them again. Avoiding at all costs them again. Avoiding at all costs More
by d
Verified CustomerEmployees Worked With
October 01, 2022
Great experience with a flat tire. They helped me out and got me back on the road! Rocco and Bob were awesome!! They helped me out and got me back on the road! Rocco and Bob were awesome!! More
by Whitesox1
Employees Worked With
September 27, 2022
Last time went great unfortunately this time I got charged a diagnostic fee of 150 and my issue wasn't resolved. They wanted to charge me an additional 290 bucks to simply reorder a fuel door replacem charged a diagnostic fee of 150 and my issue wasn't resolved. They wanted to charge me an additional 290 bucks to simply reorder a fuel door replacement that would need to be painted. But there was no mention of the fuel door actuator needing to be replaced which is the main issue I brought the car in, I order the part and door from a 3rd party website and paid 170 for both. More
by Pablo R
Employees Worked With
Mike I don't recall last name
September 26, 2022
You have great service polite employees and a nice comfortable atmosphere and I would like to schedule another appointment soon comfortable atmosphere and I would like to schedule another appointment soon More
by wmack2
September 22, 2022
Unorganized. Poor communication and unhelpful with issue concerning brand new Atlas. Felt that I was not helped properly. Poor communication and unhelpful with issue concerning brand new Atlas. Felt that I was not helped properly. More
by c_meyer19
September 21, 2022
Longer than usual wait time for routine service. No documentation of maintenance checks performed as in the past. Quality of service and staff was good. No documentation of maintenance checks performed as in the past. Quality of service and staff was good. More
by THERASPANTES
Employees Worked With
Do not recall names.
September 21, 2022
The service agent was friendly and helpful, I was ready to go within an hour. to go within an hour. More
by mr_javierrodriguez
Employees Worked With
September 21, 2022
served me very well. but I believe that the voice will be completed. Thank you very much Gurnee Volkswagen, Sandi negrui. but I believe that the voice will be completed. Thank you very much Gurnee Volkswagen, Sandi negrui. More
by Muugii
Employees Worked With
September 20, 2022
Waited 3 hours for an oil change when I was supposed to have an appt. Tried to charge me $215 for said oil change when I was told it would be $89 over the phone. After some hassle they got the price down. have an appt. Tried to charge me $215 for said oil change when I was told it would be $89 over the phone. After some hassle they got the price down. Upon getting in my car they left garbage on my driver seat, and THREE oil stains in my car. One from whoever closed my visor, one from whoever put the new sticker in my window and one all over the inside of the driver side door. The milage on when to return is also wrong. I have 50k miles on my car and it says come back at 10.5k for an oil change. Overall, very dissatisfied and now I need to figure out how to get oil stains out of the interior of my car. Very unhappy. More
by STEPHINIE PERKINS
Employees Worked With
Mike was the name in the text that was sent to me.
