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Gurnee Volkswagen
Gurnee, IL
1,182 Reviews
Gurnee Volkswagen: Forging Gurnee, Grayslake, Kenosha, Round Lake Beach and Waukegan Community Connections
When you come to our Gurnee dealership, you will discover that we offer more than just inventory, service, and financing for Volkswagen models. Gurnee Volkswagen is committed to exceptional customer service and creating lifelong connections with drivers in the Gurnee area. We serve Grayslake, Kenosha, Round Lake Beach, Waukegan, and beyond by meeting your automotive needs and viewing each customer from Grayslake, Kenosha, Round Lake Beach and Waukegan as part of our extended community.
Gurnee Volkswagen, the Golden Rule of Customer Service
At Gurnee Volkswagen, we want you to feel like family when you visit us, and we treat each of our customers with the golden rule. Our sales team can help you get acquainted with our available new and used vehicles, and help you narrow down your choices to find your perfect car, crossover or SUV. Then, our finance team can help you find the perfect lease or loan to go with your Volkswagen Jetta, Atlas, Passat, Tiguan and Golf. After that, we make your entire ownership experience easier with expert service and parts. We really are your one-stop destination for the entire car-buying and ownership journey, and we do it all with a smile.
Take the Short Drive from Grayslake, Kenosha, Round Lake Beach or Waukegan to Gurnee Volkswagen
With our pressure-free environment, drivers from Grayslake, Kenosha, Round Lake Beach, Waukegan, and beyond are encouraged to take advantage of our services that benefit them best. We know car-ownership can be a large undertaking, so we are here to offer advice and help with all things Volkswagen. Explore what our Gurnee dealership has to offer and contact us with any questions that you have. We look forward to hearing from you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,182 reviews
August 12, 2022
Great staff, helpfull, knowledgeable, inspiring, approachable, trying to do everything in their power to take care of the costumer approachable, trying to do everything in their power to take care of the costumer More
by MITKOGROZD
Verified CustomerEmployees Worked With
August 11, 2022
Very professional service! Fast and affordable! Staff are always friendly! I am lucky to live next door :-) Fast and affordable! Staff are always friendly! I am lucky to live next door :-) More
by LOVLININC
August 11, 2022
Customer service was ok, but the service provided is not worth of the money. Most of the services are more expensive than other Volkswagen dealers and didn’t complete the what they supposed to do. worth of the money. Most of the services are more expensive than other Volkswagen dealers and didn’t complete the what they supposed to do. More
by Wisconsin
Employees Worked With
August 11, 2022
I have been coming to this dealer for years now. The last couple of times they haven’t been much help. I went in for service and they didn’t work on what I came in for. I have also been waiting for The last couple of times they haven’t been much help. I went in for service and they didn’t work on what I came in for. I have also been waiting for a part to arrive since January, I have asked for a rental, since driving around without a clock spring is dangerous. They won’t give me a rental. I will not be returning to this dealer again. More
by brenrivera03
Employees Worked With
August 10, 2022
Gurnee VW already had all my information, including needed service from my purchase. I drove in, handed off my key, and had a pleasant wait for my car to be finished. It was easy and convenient. I hi needed service from my purchase. I drove in, handed off my key, and had a pleasant wait for my car to be finished. It was easy and convenient. I highly recommend the dealership and the service department at Gurnee VW! More
by steviep63
August 10, 2022
Awesome service very professional. I dodnt have among wait. The price was affordable I'll be coming back for all my services I dodnt have among wait. The price was affordable I'll be coming back for all my services More
by BROOKE.HOOKER1
Employees Worked With
August 10, 2022
Bill was great in keeping me informed of my car's service status. Everything was done timely. status. Everything was done timely. More
by KINGBETH.64
Employees Worked With
August 09, 2022
While out of state, this dealership turned off cruise control to update MAP sensor after a check engine light notification and never turned it back on. This was not noticed until back home. Called dealer control to update MAP sensor after a check engine light notification and never turned it back on. This was not noticed until back home. Called dealership and they said to bring to a dealership locally and they would take care of it. Have contacted via text and email several times and cannot get a straight answer on a reimbursement. More
by Joe
Employees Worked With
August 09, 2022
We drive from Kenosha for service at Gurnee VW. The staff is super nice, and we have had great experiences! The staff is super nice, and we have had great experiences! More
by rach11382
August 07, 2022
Staff are always super friendly and helpful. They respect my time and work hard to get my VW Atlas ready for the road ASAP. They respect my time and work hard to get my VW Atlas ready for the road ASAP. More
by MEYMANDP
