Gurnee Volkswagen

Service is great! Advisor made sure my windshield wipers were covered under warranty. Car was done in a timely manner. Advisor made sure my windshield wipers were covered under warranty. Car was done in a timely manner. More

They resort to high pressure tactics and mislead you as a consumer. Would not recommend their dealership. consumer. Would not recommend their dealership. More

Alren, my salesperson came out to the lot to greet me; which says a lot, because my wife and I drove 2½ hours one way to see a scheduled vehicle viewing. Before here, I stopped to see 3 cars all located which says a lot, because my wife and I drove 2½ hours one way to see a scheduled vehicle viewing. Before here, I stopped to see 3 cars all located at another location (Elite) and nobody even offered to help, nobody came out of the office, but instead a disgruntled mechanic honked at my wife & I in the parking lot because he was trying to park a car. They could've sold one of their cars that day... but lost a sale due to poor service. Customer service is everything in my book! Needless to say; my wife we drove home later that afternoon with her new car. Thanks Arlen! More

Amy Kelley, Service Advisor, took the time to ensure that the problem with my car was thoroughly addressed. Mechanics George and Will gave me a detailed explanation of what the problem might be and came up the problem with my car was thoroughly addressed. Mechanics George and Will gave me a detailed explanation of what the problem might be and came up with a plan to diagnose the problem. More

I was fine with my experience at the start. Later to find out the CPO inspection was done 3500 miles prior to the sale of the car. The car was advertised with 12,854 miles, bragging on the fa Later to find out the CPO inspection was done 3500 miles prior to the sale of the car. The car was advertised with 12,854 miles, bragging on the fact it was 3,500 miles below average use. The contract was signed with 12,888 miles. When we got home the car 16,000 miles on it. The car was advertised as “ extensively reconditioned “ clean car fax. The car needs rear brakes, 3 of 4 wheels are trashed, one is so so. There is a chunk of rubber missing from the side wall. The car was advertised with ventilated seats, it does not have ventilated seats. We have reached out many times to the dealership and they are unresponsive. More

Alright the time as come. This is my 2nd review since I had to delete my 1st one in order to get money owed to us. Im a returning customer to this group for the 3rd time this This is my 2nd review since I had to delete my 1st one in order to get money owed to us. Im a returning customer to this group for the 3rd time this was the taste they left with us. Everyone knows we are a hard working family and never xxxx anyone over. So here our experience. My son and I went and looked at a charger scat pack at the gurnee location. We arrived between by a salesperson which was awesome by the way. We gave our info and they brought the car up front so we can check it out and test drive. We got hyped up cause is sounded so nice. We opened the doors walked to the car stopped in our tracks. And automatically said naw we are good. It was beat to xxxx car for 34k. So since we were there my boy been talking about a Tesla also. The lot had 2. So our salesperson asked if we wanted to test drive it. He fell in love. We went back into the office began paperwork to purchase the Tesla. Well after 5 hours of negotiating price and our trade in we were able to bring the Tesla home. Nightmare 101. When buying a used Tesla make sure the car is unlocked from the previous owner so you can put the account in your name. This was not the case. The dealer sold him a locked Tesla, this mean through Tesla you can set up and account and supercharging can not be done. Many countless calls between the dealer and Tesla. Issued finally resolved after about 4 days. Then he gets a call saying he needs to come in. Finance is having issues with the loan. He needed a co-signer or more money down or 2-300 more a month payment. Unfortunately I did not like the finance manager’s attitude so I decided not to co-sign. I did not trust him. So at this point no loan on the car. My son then went to a credit union got approved but not for the full amount. We had to give the car back and take our trade in back. All this is fine. Typical business and we were ok with that. The only bad taste was dealing with the locked out Tesla account. No big deal. Game over. Next. Unfortunately not the case. We also had 2000 down payment owed to us. They told my son they need to look over the car make sure no damage was done and they will refund the funds. Well after 20 days countless phone calls and emails and a Facebook review that I had to delete they finally gave him his deposit back. Still not over. When my son got his Chrysler 300 on his way home the check engine light came on. We thought maybe the cold caused a sensor to stick. Now that’s it’s warmed up it’s still on. Well after scanning it and investigating we found 2 unclipped wire harness. Is this how you do people. I see your response to the bad reviews to call your office. Your staff will help us. Well we did. We tried. I can pull phone logs to prove it. I had to delete a negative review to get our refund back. I wonder how many other bad reviews people took down. Share so people are aware of this shady dealer. Gurnee Volkswagen More

My service person was Precious Jordan and she lives up to her name Precious. She was very professional and personable. She kept me informed on the status of my service and she parked my car in side becau to her name Precious. She was very professional and personable. She kept me informed on the status of my service and she parked my car in side because of the bad weather. Delightful. I would also like to give a shoot out to Sam who took time with me to familiarize me with the new models even knowing I was not ready for a sale at this time. When I am ready I will what him as my sales person. More

They always get me in and out quickly and do a great job of communicating status and updates. of communicating status and updates. More

Alfredo Rosales and his team are excellent to work with! We negotiated a deal and got the vehicle we wanted. The processes was silky smooth and fast!! We highly recommend Gurnee Volkswagen! We negotiated a deal and got the vehicle we wanted. The processes was silky smooth and fast!! We highly recommend Gurnee Volkswagen! More

Arlen was a great salesman. He was much more knowledgeable than other salesman we met that day. He was much more knowledgeable than other salesman we met that day. More