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Gurnee Volkswagen
Gurnee, IL
1,181 Reviews
Gurnee Volkswagen: Forging Gurnee, Grayslake, Kenosha, Round Lake Beach and Waukegan Community Connections
When you come to our Gurnee dealership, you will discover that we offer more than just inventory, service, and financing for Volkswagen models. Gurnee Volkswagen is committed to exceptional customer service and creating lifelong connections with drivers in the Gurnee area. We serve Grayslake, Kenosha, Round Lake Beach, Waukegan, and beyond by meeting your automotive needs and viewing each customer from Grayslake, Kenosha, Round Lake Beach and Waukegan as part of our extended community.
Gurnee Volkswagen, the Golden Rule of Customer Service
At Gurnee Volkswagen, we want you to feel like family when you visit us, and we treat each of our customers with the golden rule. Our sales team can help you get acquainted with our available new and used vehicles, and help you narrow down your choices to find your perfect car, crossover or SUV. Then, our finance team can help you find the perfect lease or loan to go with your Volkswagen Jetta, Atlas, Passat, Tiguan and Golf. After that, we make your entire ownership experience easier with expert service and parts. We really are your one-stop destination for the entire car-buying and ownership journey, and we do it all with a smile.
Take the Short Drive from Grayslake, Kenosha, Round Lake Beach or Waukegan to Gurnee Volkswagen
With our pressure-free environment, drivers from Grayslake, Kenosha, Round Lake Beach, Waukegan, and beyond are encouraged to take advantage of our services that benefit them best. We know car-ownership can be a large undertaking, so we are here to offer advice and help with all things Volkswagen. Explore what our Gurnee dealership has to offer and contact us with any questions that you have. We look forward to hearing from you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,181 reviews
December 10, 2023
Great service. Easy to make an appointment. Service rep was extremely helpful and answered all of my questions. All work performed was clearly explained prior to Easy to make an appointment. Service rep was extremely helpful and answered all of my questions. All work performed was clearly explained prior to and after the work was performed. More
by Wb9imr
Employees Worked With
Amy Kelly
December 01, 2023
Tyler and the sales team did an excellent job. They went the extra mile and were courteous and professional. Overall one of the best vehicle purchasing experiences my wife and I have ever had. They went the extra mile and were courteous and professional. Overall one of the best vehicle purchasing experiences my wife and I have ever had. More
by carkmr
Employees Worked With
Tyler
November 17, 2023
Hello, I am a retired teacher from Chicago Pablic Sschol, and I am very pleased to have called Gurnee Volkaswagen. I communicated with Mr. Arlen Brave all the time and we completed the business of buying the and I am very pleased to have called Gurnee Volkaswagen. I communicated with Mr. Arlen Brave all the time and we completed the business of buying the Atlas 24 in a short time. Mr. Breve is a very professional, hard-working man. He is ready to help at any moment and to search several times for the best possible solution for the customer. He called me even after the job was done and offered to help me explain anything about the vehicle. I would like to thank Mr. Breve and I hope that I and my family members will cooperate with him in the future. Good luck, Mr. M More
by Munir Murtic
Employees Worked With
Arlen Breve
September 30, 2023
This dealership is extremely deceptive. Stay far away from them. Their mechanics are as bad as their salesmen. Stay far away from them. Their mechanics are as bad as their salesmen. More
by jasawjr
Employees Worked With
September 22, 2023
Worst dealer ever! Lie about issues! Scamming people. Drove 2 hours for a car they told me 5 times had nothing wrong with it. The whole interior was ripped up. Not show Lie about issues! Scamming people. Drove 2 hours for a car they told me 5 times had nothing wrong with it. The whole interior was ripped up. Not shown it pictures and was never told. Engine is shaking and knocking when car first started. Looked at different car instead. Again interior was ripped they told me they can just stitch it or glue it. Windshield cracked. Front end crashed. Again no issues were listed. Dealership would rather insult you and say “you don’t know how the car is supposed to be” rather than work with you! Will never recommend this place!!! STAY AWAY!!! More
by Ha
September 05, 2023
I had no issues with purchase, was exactly as presented to me and very nice staff. to me and very nice staff. More
by scot
August 21, 2023
Excellent customer service, great dealership I would recommend you to all family and friends,you guys are awesome recommend you to all family and friends,you guys are awesome More
by Efrain Martinez
