Gurnee Volkswagen

Workers unable to work without a manager. My car was brought in at 9 a.m. one other person came in for work.there was no manager in that day..but one was called and came in at noon. He brought me back a brought in at 9 a.m. one other person came in for work.there was no manager in that day..but one was called and came in at noon. He brought me back and showed me my car that had the rotors off but nothing else done in three hours I did not get my car til 430. Not happy! Told at the time I brought it in done by noon. They people that work there don't know how to tell time. And the truth. More

We came in just to browse but left purchasing a vehicle! We are so happy with our purchase. Each and every staff member at the dealership was knowledgeable and professional! Special thanks to Cristian Vega We are so happy with our purchase. Each and every staff member at the dealership was knowledgeable and professional! Special thanks to Cristian Vega and Jovonn (Jojo) who really went the extra mile to answer all our questions and patiently help orient us with the setup of our vehicle. We couldn't have asked for better service! More

The staff here was very helpful. I was able to come there and not be hassled about purchasing a car. I was able to take my time and select a vehicle. Thank you for allowing me that opportunity. That says a l and not be hassled about purchasing a car. I was able to take my time and select a vehicle. Thank you for allowing me that opportunity. That says a lot about your organization. More

Great job dealing with Lou and Cameron! Great inventory always. They would be the first i call when needing a car in near future. Couldn’t be happier! always. They would be the first i call when needing a car in near future. Couldn’t be happier! More

Frustrating experience. Great new manager, he’s a very nice guy and fixed the stuff. nice guy and fixed the stuff. More

Dropped off my vehicle at 11:45am, was told it would be ready by 3pm. It was ready until 5:15pm. Waiting time was beyond disappointing. The appointment was booked ahead of time therefore the lack of suppli ready by 3pm. It was ready until 5:15pm. Waiting time was beyond disappointing. The appointment was booked ahead of time therefore the lack of supplies and time management was an unacceptable excuse. More

I have nothing but good things to say about the service department! They were very friendly and helpful and I felt like I payed a good price for what was done. I had just purchased a Nissan from a differen department! They were very friendly and helpful and I felt like I payed a good price for what was done. I had just purchased a Nissan from a different dealership and discovered some damage. The dealership I bought it from wouldn't do anything about it. So I called to set up an appointment here because it was closer and also a Bob Rohrman's dealership. The lady that answered was very friendly and helpful considering my situation. Chris the mechanic that worked on my car was also very friendly and helpful. Even though it was a VW dealership, he had worked on Nissans for 7 years and knew them well. I also was missing the cap from one of the stems on a tire that wasn't replaced and he put on a new one for me. All in all it was a great experience. Now I am happy to finally enjoy my new car! More

Since I got to the dealership, everyone was offering to help! I felt welcomed. Cameron was the salesman person I got and he was very helpful. They didn’t have the car I went to see but he acted fast and fo help! I felt welcomed. Cameron was the salesman person I got and he was very helpful. They didn’t have the car I went to see but he acted fast and found a new car with same features. We had driven from Chicago. I really appreciated his help! More

Went in for engine light they explained what the problem was and that it was covered under the extended warranty. But then they told me that i needed the transmission flushed they said the oil looked bad. was and that it was covered under the extended warranty. But then they told me that i needed the transmission flushed they said the oil looked bad. How can that be when 2 months ago i had the 80k service done. the transmission flush was supposed to be done then. So does that mean i am being lied to for an Up-Sell? Or they didn't do the transmission flush at my 80k service. either way is not good. All i want is a service center i can trust and wont scam me. It appears i can not trust their service dept. . More

Great experience. Friendly staff, clean and timely. I have purchased cars in the past and this was the best experience I’ve had thus far. Thank you have purchased cars in the past and this was the best experience I’ve had thus far. Thank you More