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Gurnee Volkswagen

Gurnee, IL

Overview
Employees
Reviews
Vehicles
3.7
1,181 Reviews
Gurnee Volkswagen: Forging Gurnee, Grayslake, Kenosha, Round Lake Beach and Waukegan Community Connections When you come to our Gurnee dealership, you will discover that we offer more than just inventory, service, and financing for Volkswagen models. Gurnee Volkswagen is committed to exceptional customer service and creating lifelong connections with drivers in the Gurnee area. We serve Grayslake, Kenosha, Round Lake Beach, Waukegan, and beyond by meeting your automotive needs and viewing each customer from Grayslake, Kenosha, Round Lake Beach and Waukegan as part of our extended community. Gurnee Volkswagen, the Golden Rule of Customer Service At Gurnee Volkswagen, we want you to feel like family when you visit us, and we treat each of our customers with the golden rule. Our sales team can help you get acquainted with our available new and used vehicles, and help you narrow down your choices to find your perfect car, crossover or SUV. Then, our finance team can help you find the perfect lease or loan to go with your Volkswagen Jetta, Atlas, Passat, Tiguan and Golf. After that, we make your entire ownership experience easier with expert service and parts. We really are your one-stop destination for the entire car-buying and ownership journey, and we do it all with a smile. Take the Short Drive from Grayslake, Kenosha, Round Lake Beach or Waukegan to Gurnee Volkswagen With our pressure-free environment, drivers from Grayslake, Kenosha, Round Lake Beach, Waukegan, and beyond are encouraged to take advantage of our services that benefit them best. We know car-ownership can be a large undertaking, so we are here to offer advice and help with all things Volkswagen. Explore what our Gurnee dealership has to offer and contact us with any questions that you have. We look forward to hearing from you!
Contact Dealership

6301 W Grand Ave

Gurnee, IL

60031

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Showing 1,181 reviews

March 30, 2023

Excellent customer service. Michael did a great job of updating me with the status of my vehicle. More

by mep1130
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael McConville
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March 16, 2023

Excellent customer service! Rich, Sandi both of these gentleman were great but didn’t know about bad brakes on rear!! But other than that it was an experience. More

by TREXHIGH
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sandi Negrau
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 16, 2023 -

Gurnee Volkswagen responded

It's fantastic to hear that Sandi, Rich, and our team provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Gurnee Volkswagen!

March 09, 2023

Very good communication with Mike in the status of my vehicle. Everything was covered from my extended warranty. More

by SECAREZREZ87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
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Mar 11, 2023 -

Gurnee Volkswagen responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

March 09, 2023

Horrible customer service they wont help you with your problems, sold me a vehicle with problems and they are unwilling to fix it More

by GCALDERON130
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sandi Negrau
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 12, 2023 -

Gurnee Volkswagen responded

Hi, we're disappointed to hear of the negative experience you had at our location. We'd like the opportunity to turn your experience around. Please reach out to us at (224) 637-1543 at your earliest convenience to discuss how we can turn this experience into a positive one.

March 01, 2023

The entire process was smooth. I got the car of my dreams and Ron my salesperson was fantastic. More

by clarissa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ron Monaco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 02, 2023 -

Gurnee Volkswagen responded

Thanks for sharing your thoughts about your experience with Ron here at Gurnee Volkswagen. Congratulations on your new vehicle! We appreciate your business and hope to see you again soon!

February 27, 2023

Traded in BMW X5M for a Model X. Thank you Rich, Tyler and rest of staff. Appreciate everything. Cheers, More

by Mattrc1988
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rich Hosmer
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Feb 28, 2023 -

Gurnee Volkswagen responded

Congratulations on your new vehicle and thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

February 20, 2023

The work on my car was completed quicker than the quoted time. And my car is washed before it's returned to me! More

by stepharthur56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
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Feb 21, 2023 -

Gurnee Volkswagen responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gurnee Volkswagen to be a positive one. Please don't hesitate to reach out if you need anything else.

February 17, 2023

The service was good. Unfortunately, like usual we have to ask to have our name fixed. Our information is wrong in their system. More

by Selene Cortes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Monaco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 18, 2023 -

Gurnee Volkswagen responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

February 15, 2023

The dealer sold me a truck not safe for on road driving. Apparently missing lug nuts and broken wheel studs passes their pre-sale safety inspection, the suspension is so bad it makes me feel as though the t More

by Justin Ninke
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ron Monaco
1.0
This rating includes all reviews, with more weight given to recent reviews.
Rocco Perry
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 15, 2023 -

Gurnee Volkswagen responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

February 11, 2023

Worst car buying experience I have ever had. Would not return if the car was free. More

by MAXGRUMP69
Recommend Dealer
No
Employees Worked With
No employees I dealt with
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Feb 15, 2023 -

Gurnee Volkswagen responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

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