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Gurnee Volkswagen

Gurnee, IL

Overview
Employees
Reviews
Vehicles
3.7
1,181 Reviews
Gurnee Volkswagen: Forging Gurnee, Grayslake, Kenosha, Round Lake Beach and Waukegan Community Connections When you come to our Gurnee dealership, you will discover that we offer more than just inventory, service, and financing for Volkswagen models. Gurnee Volkswagen is committed to exceptional customer service and creating lifelong connections with drivers in the Gurnee area. We serve Grayslake, Kenosha, Round Lake Beach, Waukegan, and beyond by meeting your automotive needs and viewing each customer from Grayslake, Kenosha, Round Lake Beach and Waukegan as part of our extended community. Gurnee Volkswagen, the Golden Rule of Customer Service At Gurnee Volkswagen, we want you to feel like family when you visit us, and we treat each of our customers with the golden rule. Our sales team can help you get acquainted with our available new and used vehicles, and help you narrow down your choices to find your perfect car, crossover or SUV. Then, our finance team can help you find the perfect lease or loan to go with your Volkswagen Jetta, Atlas, Passat, Tiguan and Golf. After that, we make your entire ownership experience easier with expert service and parts. We really are your one-stop destination for the entire car-buying and ownership journey, and we do it all with a smile. Take the Short Drive from Grayslake, Kenosha, Round Lake Beach or Waukegan to Gurnee Volkswagen With our pressure-free environment, drivers from Grayslake, Kenosha, Round Lake Beach, Waukegan, and beyond are encouraged to take advantage of our services that benefit them best. We know car-ownership can be a large undertaking, so we are here to offer advice and help with all things Volkswagen. Explore what our Gurnee dealership has to offer and contact us with any questions that you have. We look forward to hearing from you!
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6301 W Grand Ave

Gurnee, IL

60031

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Showing 1,181 reviews

February 11, 2023

Tyler Stein was our sales associate and he was excellent. We brought several generations of our crazy family to the dealership and he was accommodating and warm to our whole crew. He was very helpful and w More

by Brian G
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Stein
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Feb 12, 2023 -

Gurnee Volkswagen responded

Thank you for taking the time to share your thoughts on working with our team. If you would like to further discuss your visit, Brian feel free to contact us at your convenience.

February 09, 2023

Very great place with an awesome salesman who was able to assist us right away. Thanks for all your help BEN! More

by RANESHA.GIBBONS
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ben
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Feb 09, 2023 -

Gurnee Volkswagen responded

Ranesha, We are very happy to hear Ben provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

February 08, 2023

Michael was very helpful. The price was decent the work was completed quickly. Will go back. More

by mccon66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
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Feb 08, 2023 -

Gurnee Volkswagen responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

February 08, 2023

They fit my car in even though I was a week early for my appointment. More

by J.GATTONE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
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Feb 08, 2023 -

Gurnee Volkswagen responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Gurnee Volkswagen, we look forward to having you as a valued customer for many years to come!

February 08, 2023

Everyone at the dealership was kind and willing to help and answer all of our questions. More

by SAMRA628
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nebi Denic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandi Negrau
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 08, 2023 -

Gurnee Volkswagen responded

Thanks for sharing your thoughts about your experience with Gurnee Volkswagen. We appreciate your business and hope to see you again soon!

February 04, 2023

I got an oil change and I was charged an additional 3. 57%. This a surcharge that was not disclosed up front. I look st this as deceptive. I was told one price but in the end it was more. Sneaky indeed. I More

by JMARTIN1232001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lillian
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Feb 08, 2023 -

Gurnee Volkswagen responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

February 04, 2023

Issue took 3 visits to be resolved and now, two weeks later, the issue returned. Every time my car had to stay there over 4-5 hours. More

by Yuri
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike, Lilian, Felix
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Feb 08, 2023 -

Gurnee Volkswagen responded

Yuri, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

February 03, 2023

Good service, staff very accommodating, prompt response to my request I will definitely go back for my next oil change More

by nov.3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micke and cashier
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Feb 05, 2023 -

Gurnee Volkswagen responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Micke and our team and don't hesitate to let us know if we can be of further assistance.

February 02, 2023

Excellent people, wonderful selection of vehicles, Best deals - this is all anyone wants during car purchase! Love this dealership and definitely will recommend the dealership to my friends! More

by RVSVIMALJAMESRAJ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nebi Denic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandi Negrau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rocco Perry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rich Hosmer
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Feb 02, 2023 -

Gurnee Volkswagen responded

Thank you so much for your wonderful review! We are thrilled that Nebi, Sandi, and Rocco had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Gurnee Volkswagen!

February 02, 2023

Heidi was great, very friendly, and comfortable! The warranty manager was very informative and had the customers best interest in mind. More

by AMANDASCHNITZER1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Heidi
Report | Print
Feb 02, 2023 -

Gurnee Volkswagen responded

Amanda, Thank you for taking the time to share your feedback with us. Heidi and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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