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Gurnee Volkswagen
Gurnee, IL
1,181 Reviews
Gurnee Volkswagen: Forging Gurnee, Grayslake, Kenosha, Round Lake Beach and Waukegan Community Connections
When you come to our Gurnee dealership, you will discover that we offer more than just inventory, service, and financing for Volkswagen models. Gurnee Volkswagen is committed to exceptional customer service and creating lifelong connections with drivers in the Gurnee area. We serve Grayslake, Kenosha, Round Lake Beach, Waukegan, and beyond by meeting your automotive needs and viewing each customer from Grayslake, Kenosha, Round Lake Beach and Waukegan as part of our extended community.
Gurnee Volkswagen, the Golden Rule of Customer Service
At Gurnee Volkswagen, we want you to feel like family when you visit us, and we treat each of our customers with the golden rule. Our sales team can help you get acquainted with our available new and used vehicles, and help you narrow down your choices to find your perfect car, crossover or SUV. Then, our finance team can help you find the perfect lease or loan to go with your Volkswagen Jetta, Atlas, Passat, Tiguan and Golf. After that, we make your entire ownership experience easier with expert service and parts. We really are your one-stop destination for the entire car-buying and ownership journey, and we do it all with a smile.
Take the Short Drive from Grayslake, Kenosha, Round Lake Beach or Waukegan to Gurnee Volkswagen
With our pressure-free environment, drivers from Grayslake, Kenosha, Round Lake Beach, Waukegan, and beyond are encouraged to take advantage of our services that benefit them best. We know car-ownership can be a large undertaking, so we are here to offer advice and help with all things Volkswagen. Explore what our Gurnee dealership has to offer and contact us with any questions that you have. We look forward to hearing from you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,181 reviews
January 22, 2023
I went in to get tire pressure light removed I was charged $30 for the service. Within five minutes I had to go back to service because the light came again. Not sure what they did in five minutes but charged $30 for the service. Within five minutes I had to go back to service because the light came again. Not sure what they did in five minutes but the light they did reset it. They next day the light was on again. I had to go back to dealer this time I believe they switched out my driver side tire to the passenger side. This seemed to have solved the issue thus far. I went the service 3 times before the problem was "fixed". More
by AUMETRIS
Verified CustomerEmployees Worked With
Did not work with any of gho
January 22, 2023
Chris Hayman and Rich were extremely patient with me. They explained everything very thoroughly and very thoughtfully. Both were very personable and polite. Chris was very knowledgeable about the Atlas a They explained everything very thoroughly and very thoughtfully. Both were very personable and polite. Chris was very knowledgeable about the Atlas and answered every question I had. Thanks for an A+ experience! More
by Brynn011510
Employees Worked With
Chris Hayman and Rich Hoseman
January 22, 2023
Professional service/good personal and friendly people responsable job and service and fair price and good places responsable job and service and fair price and good places More
by MENDEZA1
Employees Worked With
January 21, 2023
Heidi and Richard were very helpful! I will recommend this dealership to all of my friends! I will recommend this dealership to all of my friends! More
by PEREZLOPEZCHRISTOPHER1
January 21, 2023
Very professional people, they always make you feel welcome always asking if they can help, welcome always asking if they can help, More
by KLMLUL80
Employees Worked With
January 21, 2023
Tyler, sale person was very helpful. David the financial guy was also helpful too. I would recommended buy a car from here. David the financial guy was also helpful too. I would recommended buy a car from here. More
by THAODLE81
Employees Worked With
January 20, 2023
Tyler has excellent customer service. I was happy with my purchase and appreciated all his help. I was happy with my purchase and appreciated all his help. More
by Pearlitha
Employees Worked With
January 16, 2023
You are a bunch of crooks, and you know it. We were quoted almost $4k for a repair after bumping a curb. We took it to TWO other shops, both who quoted us around $400 total. Such a shame that w We were quoted almost $4k for a repair after bumping a curb. We took it to TWO other shops, both who quoted us around $400 total. Such a shame that we cannot trust our local VW. I also asked Lillian via the text line TWICE why a line item had suddenly increased from the original quote, and she completely ignored me both times. How is that professional? More
by SPARROWKELSEY
Employees Worked With
Lillian, anyone involved in our attempted highway robbery of a quote
January 15, 2023
Very unhappy with the whole transaction. Will absolutely never buy a car again from you. Most unpleasant transaction that I can remember. Will absolutely never buy a car again from you. Most unpleasant transaction that I can remember. More
by JOSECASTROJR79
Employees Worked With
Person is not listed
