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Gurnee Volkswagen
Gurnee, IL
1,182 Reviews
Gurnee Volkswagen: Forging Gurnee, Grayslake, Kenosha, Round Lake Beach and Waukegan Community Connections
When you come to our Gurnee dealership, you will discover that we offer more than just inventory, service, and financing for Volkswagen models. Gurnee Volkswagen is committed to exceptional customer service and creating lifelong connections with drivers in the Gurnee area. We serve Grayslake, Kenosha, Round Lake Beach, Waukegan, and beyond by meeting your automotive needs and viewing each customer from Grayslake, Kenosha, Round Lake Beach and Waukegan as part of our extended community.
Gurnee Volkswagen, the Golden Rule of Customer Service
At Gurnee Volkswagen, we want you to feel like family when you visit us, and we treat each of our customers with the golden rule. Our sales team can help you get acquainted with our available new and used vehicles, and help you narrow down your choices to find your perfect car, crossover or SUV. Then, our finance team can help you find the perfect lease or loan to go with your Volkswagen Jetta, Atlas, Passat, Tiguan and Golf. After that, we make your entire ownership experience easier with expert service and parts. We really are your one-stop destination for the entire car-buying and ownership journey, and we do it all with a smile.
Take the Short Drive from Grayslake, Kenosha, Round Lake Beach or Waukegan to Gurnee Volkswagen
With our pressure-free environment, drivers from Grayslake, Kenosha, Round Lake Beach, Waukegan, and beyond are encouraged to take advantage of our services that benefit them best. We know car-ownership can be a large undertaking, so we are here to offer advice and help with all things Volkswagen. Explore what our Gurnee dealership has to offer and contact us with any questions that you have. We look forward to hearing from you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,182 reviews
July 26, 2020
The service was excellent! Tyler The service advisor, The mechanic , Also the service manager are very accommodating. They Went out of their way to make sure my car well maintenance! The service was excellen mechanic , Also the service manager are very accommodating. They Went out of their way to make sure my car well maintenance! The service was excellent! Tyler The service advisor, The mechanic , Also the service manager are very accommodating. They Went out of their way to make sure my car well maintenance! More
by VWservice
Verified CustomerEmployees Worked With
Robert(Service advisor), Aaron(The knowledgeable mechanic), and Matt the Volkswagen service manager
July 25, 2020
They have definitely bettered themselves, and now it was a pleasant time working with them. I’m very satisfied and I came out with a good deal. a pleasant time working with them. I’m very satisfied and I came out with a good deal. More
by Steven Rauchhaus
Employees Worked With
Suha Oner, Jovonn Griffin, Christopher Barber
July 24, 2020
My experience was pleasant My son and I purchased a 2020 BMW on July 21st. Jovonn was very knowledgeable and helpful with any questions I had regarding the car. He helped me syn My son and I purchased a 2020 BMW on July 21st. Jovonn was very knowledgeable and helpful with any questions I had regarding the car. He helped me sync my phone to the car and explained all the features. He was pleasant and it was a pleasure working with him. I think you should give him a big raise. More
by Modern50s
Employees Worked With
Jovonn Griffin
July 22, 2020
Good dealership, friendly staff , worked preformed was excellent. Car came backed washed. Location is easy to get in and out of. Will give you a loaner car if need be. Thank you for an awesome job!! excellent. Car came backed washed. Location is easy to get in and out of. Will give you a loaner car if need be. Thank you for an awesome job!! More
by MSCHRAMM1
July 22, 2020
Everything was fine except the courtesy car pick up. We drove from Northwest Indiana to Gurnee with no air-conditioning on a very hot day and it was totally miserable. Other than that our experience was fi drove from Northwest Indiana to Gurnee with no air-conditioning on a very hot day and it was totally miserable. Other than that our experience was fine. More
by Terry Duff
Employees Worked With
David Truong
July 21, 2020
Excellent experience My service appointment went very well. I am a very particular car owner and this visit met all my expectations. The service writer Tyler Mink took car My service appointment went very well. I am a very particular car owner and this visit met all my expectations. The service writer Tyler Mink took care of all my concerns I had. The work was completed in a timely manner and I was updated often of the progress. Technician Aaron Kullander's work was thorough and done neatly. I was given a detailed inspection report upon completion. More
by Randy Z
Employees Worked With
Tyler Mink
July 20, 2020
Great team! Cris was very nice and warm all throughout the buying process. He let us did the test drive by ourselves to gave us privacy. Everyone was welcoming and very helpful. Thanks again Cris and S the buying process. He let us did the test drive by ourselves to gave us privacy. Everyone was welcoming and very helpful. Thanks again Cris and Suha for helping us bring home our dream Car! More
by TheRNs
Employees Worked With
Suha Oner, Christopher Barber
July 20, 2020
David was very professional in the way he handles business and he knows exactly what he is talking about. David made my car buying experience very positive and i will definitely be going through him business and he knows exactly what he is talking about. David made my car buying experience very positive and i will definitely be going through him for future car purchases More
by Juanjpirita
Employees Worked With
David Truong
