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Gurnee Volkswagen
Gurnee, IL
1,182 Reviews
Gurnee Volkswagen: Forging Gurnee, Grayslake, Kenosha, Round Lake Beach and Waukegan Community Connections
When you come to our Gurnee dealership, you will discover that we offer more than just inventory, service, and financing for Volkswagen models. Gurnee Volkswagen is committed to exceptional customer service and creating lifelong connections with drivers in the Gurnee area. We serve Grayslake, Kenosha, Round Lake Beach, Waukegan, and beyond by meeting your automotive needs and viewing each customer from Grayslake, Kenosha, Round Lake Beach and Waukegan as part of our extended community.
Gurnee Volkswagen, the Golden Rule of Customer Service
At Gurnee Volkswagen, we want you to feel like family when you visit us, and we treat each of our customers with the golden rule. Our sales team can help you get acquainted with our available new and used vehicles, and help you narrow down your choices to find your perfect car, crossover or SUV. Then, our finance team can help you find the perfect lease or loan to go with your Volkswagen Jetta, Atlas, Passat, Tiguan and Golf. After that, we make your entire ownership experience easier with expert service and parts. We really are your one-stop destination for the entire car-buying and ownership journey, and we do it all with a smile.
Take the Short Drive from Grayslake, Kenosha, Round Lake Beach or Waukegan to Gurnee Volkswagen
With our pressure-free environment, drivers from Grayslake, Kenosha, Round Lake Beach, Waukegan, and beyond are encouraged to take advantage of our services that benefit them best. We know car-ownership can be a large undertaking, so we are here to offer advice and help with all things Volkswagen. Explore what our Gurnee dealership has to offer and contact us with any questions that you have. We look forward to hearing from you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,182 reviews
July 20, 2020
I’ve been in a couple times and have never not had great service. David Troung has always been quick to help me with whatever car service I need. service. David Troung has always been quick to help me with whatever car service I need. More
by allisonbatteau
Employees Worked With
David Truong
July 14, 2020
Service agent quoted one price; had to pay much more!! I was quoted one price AFTER completion of the job. When we picked up vehicle it was hundreds more!! I was offered a 15% coupon while the work was b I was quoted one price AFTER completion of the job. When we picked up vehicle it was hundreds more!! I was offered a 15% coupon while the work was being completed; told AFTER the fact that the coupon "capped" out at a certain amount. That was the final cost was higher. BE VERY CAREFUL!! You may end up paying a lot more than you thought!! More
by Mike
Employees Worked With
Tony in service.
July 07, 2020
Sandi is a great salesman! For volkswagen we always go to gurnee even though libertyville and highland park are closer! On to the 3rd jetta gurnee even though libertyville and highland park are closer! On to the 3rd jetta More
by BRIANACOSTA18
Verified CustomerEmployees Worked With
The accounting guy. Young and brown , Sandi Negrau
July 03, 2020
Jonathon and Amin made it easy to buy a used car. They had a great selection of BMWs and Audi's. I was specifically looking for a 2020 used X3 and they had more than any BMW dealer, at a great price. had a great selection of BMWs and Audi's. I was specifically looking for a 2020 used X3 and they had more than any BMW dealer, at a great price. More
by SBAUMGARTNER
Employees Worked With
Amin Aminipanah, Suha Oner, Jonathan Cordova
July 01, 2020
Service was fine. Mask wearing by employees as well as customers in the waiting room was hit or miss - disappointed and concerned with seeing this. customers in the waiting room was hit or miss - disappointed and concerned with seeing this. More
by HARLEYMIKE5
Employees Worked With
Tyler Mink
June 30, 2020
Really great service, i really appreciate all the attention that was needed to give my vehicle service. And they also have a great waiting room if you wish to wait a while, and it front of a mall! attention that was needed to give my vehicle service. And they also have a great waiting room if you wish to wait a while, and it front of a mall! More
by gandorf401garyblue
Employees Worked With
Tyler Mink
June 26, 2020
David was awesome. Made me feel so comfortable, no pressure, and everything was so easy. Very happy with my new car they did an awesome job making sure I got what I want! pressure, and everything was so easy. Very happy with my new car they did an awesome job making sure I got what I want! More
by Katiegavin
Employees Worked With
David, Suha Oner, David Truong
June 26, 2020
A refreshing change to deal with a well run dealership. I have been very happy with my purchase, Follow up, and salesman experience. I will do business with them again if the need arises. have been very happy with my purchase, Follow up, and salesman experience. I will do business with them again if the need arises. More
by JETMECH787
Employees Worked With
June 21, 2020
My experiece with Gurnee Volkswagen was much nicer than I expected. They worked with me to get me into the vehicle with the features I wanted. I am very satisfied with the experience. This is my second ve expected. They worked with me to get me into the vehicle with the features I wanted. I am very satisfied with the experience. This is my second vehicle within two and a half years from Gurnee Volkswagen. More
by Kst803
Employees Worked With
Andew in Finance., Suha Oner, David Truong
June 20, 2020
Jonathan and Andrew were both friendly and very helpful. They made it an easy enjoyable experience. Andrew went above and beyond providing car protection, showing he cares about his client. They made it an easy enjoyable experience. Andrew went above and beyond providing car protection, showing he cares about his client. More
by CTAZZ1020
Employees Worked With
Jonathan Cordova
