Gurnee Volkswagen

Refreshing Used Car purchase Experience David recently helped us with our used car purchase. We were especially impressed with his customer service. He let us take our time and did not pre David recently helped us with our used car purchase. We were especially impressed with his customer service. He let us take our time and did not pressure us at any time during our buying process. He was very friendly and was more than happy to answer our many questions. David greeted us as soon as we walked in and was able to guide us through the entire process in a friendly and stress-free way. David was also honest with us the entire time and exceeded all of our expectations of the car buying experience! If you are looking to buy a car from Bob Rohrman's dealership, be sure you try to work with David if you want a positive, stress-free, and friendly car buying experience. We can't recommend him enough. More

Great service and flexibility from the staff. I appreciated the Sales manager and the assistant sales manager even more! Both very helpful, I am happy with my purchase. Even though it wasn’t proper appreciated the Sales manager and the assistant sales manager even more! Both very helpful, I am happy with my purchase. Even though it wasn’t properly detailed. More

Wow! What a fantastic experience in working remotely with Jason to discuss what type of vehicle I was looking for, negotiating the trade-in value for my vehicle and landing on a new purchase of the 2020 with Jason to discuss what type of vehicle I was looking for, negotiating the trade-in value for my vehicle and landing on a new purchase of the 2020 Atlas Cross Sport. To add to that, Jovann was super in bringing the vehicle to me at my house and walking through the paperwork and details on the car with such great knowledge. He was able to effectively answer every question I had regarding all of the technologies this vehicle has. Both men were such nice gentleman to work with. What a pleasure to meet them and do business with. I rave about this experience with friends and family and highly recommend your dealership to all of them. Thank you again!!! I know there were others involved in this purchase. Thank you all for being a part of the experience and for providing a seamless transaction. While you may have all been working behind the scenes, your input to this was valuable. It was nice to have Jason and Jovann represent all of you. More

Gurnee vw always has good prices, fast service knowledgeable employees. I've been going to that dealership for many years without any form or issue knowledgeable employees. I've been going to that dealership for many years without any form or issue More

Matt Meinken the Service Director knows how to keep me as a very LOYAL customer. Matt is friendly, easy to work through things with, trustworthy, even went out of his way for me to price match this last ti a very LOYAL customer. Matt is friendly, easy to work through things with, trustworthy, even went out of his way for me to price match this last time I was in April 12- 14th, 2020, I brought him the facts and Matt was able to verify my facts with no problems, I plan to be back anytime I need service, after all I plan to keep my VW beetle for a lifetime and pass down in my will to my niece!! More

VERY GOOD PRICE AND CUSTOMER SERVICE WAS OUTSTANDING, PLEASE KEEP-UP THE GOOD WORK , I WILL DEFINITELY RECOMMEND YOU TO FRIENDS FAMILY AND CO-WORKERS PRICE AND CUSTOMER SERVICE WAS OUTSTANDING, PLEASE KEEP-UP THE GOOD WORK , I WILL DEFINITELY RECOMMEND YOU TO FRIENDS FAMILY AND CO-WORKERS More

Repaired the car fine. But, when I got in it there was a warning for a light out that service didn’t tell me about. Which I would have had them fix before I picked up my car. But they instead decided to not warning for a light out that service didn’t tell me about. Which I would have had them fix before I picked up my car. But they instead decided to not tell me. They also tried to get me to do a trans service in my car when it was not at the mileage to do it. More

Friendly fast service. Despite current conditions you still managed to service my vehicle. I needed oil change and tire rotation. Thank you all so much. still managed to service my vehicle. I needed oil change and tire rotation. Thank you all so much. More

My BEETLE has found a new home for service!!! I originally spoke with Tony (service advisor) who was very helpful with all my questions, days later when I called back to schedule I dealt with Matt I originally spoke with Tony (service advisor) who was very helpful with all my questions, days later when I called back to schedule I dealt with Matt, the Service Manager, due to Tony's absence that day and he was extremely helpful to me as well. When I came in on Saturday I dealt with Tyler and he was just as helpful as the others that I spoke with. I was satisfied and impressed by all three gentleman in the manner that they dealt with me, . I felt very confident and relaxed taking my car to your dealership due to these 3 employees listening to my concerns. More

Hard Working and Caring Suha and his team took time to understand my situation and put a plan together to meet my expectations. They were empathetic and passionate about The Suha and his team took time to understand my situation and put a plan together to meet my expectations. They were empathetic and passionate about The VW brand. I felt guided in the right direction - both from a purchase point of view but also from a future trade in perspective. They foster a long-term relationship mentality. More