"Nightmare to deal with if buying from out of state"
My sales person Randy Hodges at the Hgreg Luxury lot in Pompano Beach. He was quick to initially respond and it was all downhill from there. After I agreed to buy the car at the full advertised price, and pay the dealer junk fee. I told Randy on Dec 26 that I needed to have the car purchased and in my possession by Dec 31 for tax reasons and he assured me that wouldn't be an issue. There was a little delay in getting a bill of sale out of them. Once I signed it, I also submitted a credit app. It then took the finance department a total of 3-4 DAYS JUST TO GET ME AN INTEREST RATE QUOTE. I tried calling in on day 2 to talk with the finance department, since my sales rep couldn't even get a hold of them. I called in and waited on hold about 30-40 minutes and then got hung up on. I called back in spoke with a receptionist explained the urgency and my inability to reach someone, they said they'd go get someone and hung up the phone. So I called back a third time, got transferred to the finance department again, this time I got voicemail, left one and never got a callback. Called again, talked with another receptionist never came back to the phone and I got tired of waiting after another 20 minutes. I then gave up and started looking for a car dealership that actually had people working at it that was in the business of selling cars and not dicking around.
I also had the car at Hgreg professionally inspected at BMW, and paid for the inspection. I am now out that money due to this dealership dropping the ball and being too inept to sell me a car at the end of the year. Hgreg lost a super easy 40K sale just due to being disorganized, understaffed, and incompetent.
"Purchase 2012 Ram"
First time buying at HGreg. Pedro Rodriquez was a excellent salesperson he explain all the process and made the buying a easy process. Great job & Good service, I will highly recommend buying from this Dealer and ask for Pedro Rodriquez.
"Awesome and friendly staff."
I felt right at home. Staff was friendly and courteous and help me right away. The cars on the lot are amazing and unbelievable great prices. I would definitely recommend this dealership to anyone looking for a certified or used car. Karen Buy salesperson was immediately attentive to my needs and professional in every aspect during the entire sale. Thanks very much to HGREG for a nice car.. John and Jose were awesome.