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HGreg.com Houston
Houston, TX
33 Reviews
HGreg.com has revolutionized the car-buying experience by offering customers a seamless, hassle-free shopping journey. With an extensive selection of high-quality pre-owned vehicles, HGreg.com stands out with its upfront wholesale pricing, a wide variety of options tailored to suit every taste and budget, peace-of-mind approvals, and a customer satisfaction guarantee that allows you to return your vehicle within 5 days or 500 miles if it doesn't meet your expectations. HGreg.com. Save More. Drive Happy.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Showing 33 reviews
February 04, 2026
THIS WAS NOT A “BAD DAY. ” THIS WAS A SYSTEMIC PROBLEM. Buying a car from this dealership was one of the most stressful and disheartening consumer experiences I’ve had. Wha ” THIS WAS A SYSTEMIC PROBLEM. Buying a car from this dealership was one of the most stressful and disheartening consumer experiences I’ve had. What made it worse is that none of it felt accidental. It felt practiced. We initially came in to look at a truck for a family member and were not planning to purchase a vehicle. While there, I saw a Mercedes-Benz GLS 450 and agreed to buy it only after being assured that several visible issues would be fixed prior to delivery, including curb rash on the rims, a damaged center console, and a very dirty interior. Our sales associate, Bryan, repeatedly told us the dealership was non-commission based and explicitly stated multiple times that he did not financially benefit from selling a car. Later, when coordinating our return to purchase the vehicle, he insisted we wait so no other associate would be involved. Only after the sale was complete did he admit he does receive a flat fee per vehicle and did not want to split the deal. This was a clear misrepresentation. The most serious issue occurred during financing with Kelly. She repeatedly described the warranty as “fully loaded” and confirmed multiple times that it covered everything we asked about. When we reviewed the paperwork, only one limited coverage option was selected. We pulled up the warranty provider’s own website and showed her, in real time, that the selected option did not provide full coverage. Despite this, she continued to insist it did and dismissed the evidence. Had we not caught this, we could have believed we had full coverage for months or years while being financially exposed to thousands in repairs. When we returned the next day to pick up the car, we drove over an hour and a half with an eight-year-old after being told the vehicle would be ready, only to be immediately informed upon arrival that it was not and would not be ready until the following day. At that point, I escalated the warranty issue to another finance manager, Eugene, who presented paperwork with the previously missing coverage suddenly checked. This unintentionally confirmed the earlier misrepresentation. While I ultimately received the coverage promised, it was clear this was damage control, not transparency. The car was later delivered to my home. It had not been detailed, had a low tire pressure warning on, and the rims were still damaged despite rim repair being the reason for the delay. We then discovered a hole in one tire and had to pay out of pocket for a patch on a tire that costs roughly $400. Attempts to reach the General Manager were unsuccessful. We were redirected to Jason, who was dismissive and offered $150 toward the tire and $25 for the patch, minimizing an issue that was part of a much larger pattern. We also attempted to escalate beyond the dealership. The CEO email provided bounced back, and outreach through LinkedIn received no response. What stands out is not one mistake, but the consistency. Problems were only addressed after confrontation, accountability was avoided, and escalation paths were quietly blocked until exhaustion seemed to be the goal. I love the car. I wanted this to be a positive experience. Instead, it was exhausting, dishonest, and deeply unsettling. If you value transparency and accountability, take your business elsewhere. More
by Taylor Brooke
Employees Worked With
Bryan, Kelly, Rigo, Jason, Eugene
October 11, 2025
Worse place to purchase a car. I bought a car for my 16 year granddaughter. Purchased the car on a Saturday. Monday morning the car was making a clicking noise. I was so disappoint I bought a car for my 16 year granddaughter. Purchased the car on a Saturday. Monday morning the car was making a clicking noise. I was so disappointed that my granddaughter was not able to drive her car. I went and had an auto exam to done on the car they discovered that the control arms were bad and a bad tire and other engine issues. I called told me to bring the car back in. I took the back they hand the car week and didn’t not fix any of the problems that were noted. I ask so what was fixed I was told all the issues on the exam report was done (that was a lie) I ask for a copy of the work order they told me they could not give me a report. I get home and the car does not start I have tried to resolve this matter in a professional manner Jason the General Manager would not return my calls. I am no More
by Aladat2
Employees Worked With
Marty S and Jason General manageer
July 31, 2025
Stay away! ! Beware!! Purchased a car and paid 9k and after buying a new transmission 1 week after buying car, the total went to 18k!!! Dealership accepted no re ! Beware!! Purchased a car and paid 9k and after buying a new transmission 1 week after buying car, the total went to 18k!!! Dealership accepted no responsibility! The car fax i was shown did not show the car was wrecked. The car taillight was wired to the transmission!!! Nissan rep had to come to the certified mechanic shop to diagnose my car!! More
by Seandomingue.sd
Employees Worked With
Moin and Rodrigo the store manager
July 23, 2025
AVOID THIS DEALERSHIP AT ALL COSTS ESPECIALLY IF YOU’RE A WORKING CLASS, TRYING TO STAY AFLOAT AND EXPECT HONESTY FROM PEOPLE YOU WANT TO DO BUSINESS WITH. I bought a car from HGreg Houston on May 28, 20 WORKING CLASS, TRYING TO STAY AFLOAT AND EXPECT HONESTY FROM PEOPLE YOU WANT TO DO BUSINESS WITH. I bought a car from HGreg Houston on May 28, 2025, and by early July, the car broke down with a “Powertrain malfunction”. No warning, no help, no support this dealer. Car literally stop in the middle of the road and I was left high and dry, and when I tow the car back to there office for help, their attitude was “there’s nothing we can do for you” Let’s talk about the “as-is” game they play🤦♀️ They showed me a Carfax report that looks clean but when I took the car to a certified dealership, I found out it had multiple open safety recalls. HGreg either didn’t bother to check or intentionally failed to disclose this before selling me the car. Either way, that’s negligent at best and deceptive at worst. Today (7/22/25) I uncomfortably had to wait at their office to get a towing service to get this car to another place, the manager or supervisor whosoever GOD knows what he is 😶storms up to the front desk, LITERALLY BARKS AT THE TOW TRUCK DRIVER to move the tow vehicle away, He said it like someone trying to rid of a bad apple, completely ignores me, and walks away like I’m trash they don’t want others to see and off their property. (For context: Not one time did I cause any commotion to warrant such behavior from the manager, they called me yesterday and I came today to pick it up and sat quietly, waiting for the towing truck to get there) No offer of rental. No attempt to fix the issue. No compassion, no accountability. I was literally standing inside the same dealership where I bought the car just weeks earlier 🤦♀️now being treated like a nuisance just because I wasn’t smiling and handing over money this time. Funny how I had just gotten the license plate few days ago from this same office. If you’re reading this, PLEASE don’t be fooled by the handshake, the manager coming to ask you how the salesperson is doing so far 😐 like the always do (I literally watched people go through the same process they did with me), please don’t fall for the pretty carfax they show you. This whole experience has left me drained, in debt, on the verge of losing my job because I don’t have any means of transportation but worst of all, feeling completely disrespected and disregarded. I’ll never recommend HGreg Houston to anyone. And I’ll never forget how they handled this. Ever. PLEASE RUN AWAY FROM THIS PLACE. More
by Morenike
Employees Worked With
Raquel
July 12, 2025
Do not buy a car from here. I purchased a car 3 days ago and it won’t even start now. Saying it’s having Drivetrain malfunctions. What a rip off! I purchased a car 3 days ago and it won’t even start now. Saying it’s having Drivetrain malfunctions. What a rip off! More
by Stormy
Employees Worked With
Jorge
June 11, 2025
Don’t buy here. They are liars. They were supposed to fix the check engine light. We took it back they said they fixed it. We got 10 miles down the road and it came They are liars. They were supposed to fix the check engine light. We took it back they said they fixed it. We got 10 miles down the road and it came on again. We took it back they said they fixed it and again the light came on. We have called them numerous times, left messages and no call backs. This has been going on for a year. Now we can’t get it inspected because the light is still on. My husband finally talked to someone today and they said it has been too long it is too late. Well guess what we are taking the xxx up there tomorrow and they can have it back. DONT BUT FROM THESE LIARS More
by juymig
Employees Worked With
Manager
June 09, 2025
I purchased a vehicle from here And noticed that They force you to Purchase a lot of high-priced warranties. Road warranties for tires windshield a warranty for repair warranty for some microbial c*** I force you to Purchase a lot of high-priced warranties. Road warranties for tires windshield a warranty for repair warranty for some microbial c*** I didn't really get a lot of it but I was in need of this vehicle and then come to Find out one of the warranties doesn't even cover the type of vehicle I bought costing me almost $1600. So when I call to cancel it The finance lady told me that You can't cancel it. After letting her know that she sold me a policy that doesn't even cover the vehicle that I purchased She was supposed to get with the warranty guy air quotes and then get back with me that was 2 weeks ago and now I can't even get a hold of no one up there. More
by Farris
Employees Worked With
Grant Baker
June 06, 2025
This place is fantastic until you realize it’s a bait and switch dealership. They also will never answer the phone or contact you back. Bought a car, next day the door lock would not work. Called every day f switch dealership. They also will never answer the phone or contact you back. Bought a car, next day the door lock would not work. Called every day for a week trying to get in touch with someone, but like I said they don’t answer the phone and will not return your call. Terrible, terrible company that does not care about loyal customers. Would never buy from here again. More
by kwalston8813
Employees Worked With
Paul
