HGreg.com Houston

AVOID THIS DEALERSHIP AT ALL COSTS ESPECIALLY IF YOU’RE A WORKING CLASS, TRYING TO STAY AFLOAT AND EXPECT HONESTY FROM PEOPLE YOU WANT TO DO BUSINESS WITH. I bought a car from HGreg Houston on May 28, 20 WORKING CLASS, TRYING TO STAY AFLOAT AND EXPECT HONESTY FROM PEOPLE YOU WANT TO DO BUSINESS WITH. I bought a car from HGreg Houston on May 28, 2025, and by early July, the car broke down with a “Powertrain malfunction”. No warning, no help, no support this dealer. Car literally stop in the middle of the road and I was left high and dry, and when I tow the car back to there office for help, their attitude was “there’s nothing we can do for you” Let’s talk about the “as-is” game they play🤦‍♀️ They showed me a Carfax report that looks clean but when I took the car to a certified dealership, I found out it had multiple open safety recalls. HGreg either didn’t bother to check or intentionally failed to disclose this before selling me the car. Either way, that’s negligent at best and deceptive at worst. Today (7/22/25) I uncomfortably had to wait at their office to get a towing service to get this car to another place, the manager or supervisor whosoever GOD knows what he is 😶storms up to the front desk, LITERALLY BARKS AT THE TOW TRUCK DRIVER to move the tow vehicle away, He said it like someone trying to rid of a bad apple, completely ignores me, and walks away like I’m trash they don’t want others to see and off their property. (For context: Not one time did I cause any commotion to warrant such behavior from the manager, they called me yesterday and I came today to pick it up and sat quietly, waiting for the towing truck to get there) No offer of rental. No attempt to fix the issue. No compassion, no accountability. I was literally standing inside the same dealership where I bought the car just weeks earlier 🤦‍♀️now being treated like a nuisance just because I wasn’t smiling and handing over money this time. Funny how I had just gotten the license plate few days ago from this same office. If you’re reading this, PLEASE don’t be fooled by the handshake, the manager coming to ask you how the salesperson is doing so far 😐 like the always do (I literally watched people go through the same process they did with me), please don’t fall for the pretty carfax they show you. This whole experience has left me drained, in debt, on the verge of losing my job because I don’t have any means of transportation but worst of all, feeling completely disrespected and disregarded. I’ll never recommend HGreg Houston to anyone. And I’ll never forget how they handled this. Ever. PLEASE RUN AWAY FROM THIS PLACE. More

Do not buy a car from here. I purchased a car 3 days ago and it won’t even start now. Saying it’s having Drivetrain malfunctions. What a rip off! I purchased a car 3 days ago and it won’t even start now. Saying it’s having Drivetrain malfunctions. What a rip off! More

Don’t buy here. They are liars. They were supposed to fix the check engine light. We took it back they said they fixed it. We got 10 miles down the road and it came They are liars. They were supposed to fix the check engine light. We took it back they said they fixed it. We got 10 miles down the road and it came on again. We took it back they said they fixed it and again the light came on. We have called them numerous times, left messages and no call backs. This has been going on for a year. Now we can’t get it inspected because the light is still on. My husband finally talked to someone today and they said it has been too long it is too late. Well guess what we are taking the xxx up there tomorrow and they can have it back. DONT BUT FROM THESE LIARS More

I purchased a vehicle from here And noticed that They force you to Purchase a lot of high-priced warranties. Road warranties for tires windshield a warranty for repair warranty for some microbial c*** I force you to Purchase a lot of high-priced warranties. Road warranties for tires windshield a warranty for repair warranty for some microbial c*** I didn't really get a lot of it but I was in need of this vehicle and then come to Find out one of the warranties doesn't even cover the type of vehicle I bought costing me almost $1600. So when I call to cancel it The finance lady told me that You can't cancel it. After letting her know that she sold me a policy that doesn't even cover the vehicle that I purchased She was supposed to get with the warranty guy air quotes and then get back with me that was 2 weeks ago and now I can't even get a hold of no one up there. More

This place is fantastic until you realize it’s a bait and switch dealership. They also will never answer the phone or contact you back. Bought a car, next day the door lock would not work. Called every day f switch dealership. They also will never answer the phone or contact you back. Bought a car, next day the door lock would not work. Called every day for a week trying to get in touch with someone, but like I said they don’t answer the phone and will not return your call. Terrible, terrible company that does not care about loyal customers. Would never buy from here again. More

Well I’m back at HGreg auto due to the $2000 warranty they said I had to buy or I couldn’t get approved for the loan! Which was a lie! Guess what…. good people the warranty Jerome lied about hasn’t even they said I had to buy or I couldn’t get approved for the loan! Which was a lie! Guess what…. good people the warranty Jerome lied about hasn’t even been activated and I’ve been paying on this warranty for a year now! The warranty company hasn’t even heard of me or my VIN I’ve been waiting to speak to somebody for an hour now! 2/3/2025 I’m still waiting…. I’m telling you good people pray before you come here, so you won’t pop your top! More

I had an incredible experience working with Marty Serna at HGreg. From start to finish, he made the car-buying process smooth, stress-free, and enjoyable. Marty was extremely knowledgeable, professional, a at HGreg. From start to finish, he made the car-buying process smooth, stress-free, and enjoyable. Marty was extremely knowledgeable, professional, and patient, taking the time to answer all my questions and ensuring I felt confident in my decision. I highly recommend you work with Marty should you want to be guided in the right direction! More

Thanks Luis and Kyle for a quick and easy process! It was great! Would recommend It was great! Would recommend More

Hgreg. com Houston texas Somehow I was charged around $1700 for packages that I did not approve. I was checking and I have no idea how these guys added it t com Houston texas Somehow I was charged around $1700 for packages that I did not approve. I was checking and I have no idea how these guys added it to the package and I see it with my signature. I agreed to the package at $17500 and somehow the extra fees/insurance was added. Then the person in charge gave me all the paperwork in a binder which I had reviewed. 20 day later I am checking the package and found crazy stuff as a $1000 insurance to cover a max of $500. I am so upset and thinking paying a lawyer to return the vehicle. This type of businesses should be penalized. Any auditor will find these irregularities very easily More

Joe Rigo the store manager and Herson are absolutely amazing highly recommend if you are in the market for a vehicle to stop by Hgreg and holler at em Strongly recommended amazing highly recommend if you are in the market for a vehicle to stop by Hgreg and holler at em Strongly recommended More