Habberstad BMW

Reason for Visit: Service

I recommend this dealer: No

My Review of Habberstad BMW:
Sales Experience:

Everything is very rushed, they messed up all my paper work (different numbers than agreed on, tried to sneak suspcious charges in my contract in hopes that I would not notice). Every question about configuring my car was answered with "you cant do that". The truth was I could do that, but they were trying to sell me a car that was in stock.


Service:

Loaners were promised during the sale, when it came time for service the responce i got was "oh, you want a loaner?"


Yes I am one of those people that needs a car for work, sorry to inconvenience you Habberstad. Lastly I was told that I can not get a loaner for my 15k service because it takes less than 2 hours to complete. So I'm supposed to sit in your dealership for 2 hours instead of going to work? Wouldnt it make more sense to drop off the car in the morning, get in a loaner, drive to work, then pick up my car after work?


Never again will I use this dealership for anything. I have 2 BMW's. My second one was purchased from Rallye BMW. I recieved much better customer service. Sales was a breeze, no tricks, no gimmicks, no stress.

Service was even better. A 5 minute phone call and they were able to take me the next day and give me a loaner with no hassels.

Stay away from Habberstad!

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Habberstad BMW:
I e-mailed an inquiry to the dealership about trading in a 2004 325xi that I was leading for a Z4 that I wished to buy. Audra called me and worked very hard at getting me a reasonable price for the Z4 and a reasonable &quot;penalty&quot; for giving back the 325xi. I decided to buy the Z4 and to also keep the 325xi.<br><br>Prior to seeing Audra, I tried to make the same transaction with Competition BMW of Smithtown. They were brutal. The numbers that Audra quoted me were better than every number I heard from Competition.<br><br>Audra was professional, courteous, funny, and caused me to enjoy the process. She is the best car salesperson I have ever encountered.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Habberstad BMW:
This was among the very worst experiences I ever had with a dealership. I emailed an inquiry for an X5 fairly loaded and this woman calls and starts the converstation by asking if I wanted to drive the car! Not &quot;what are your needs, what kind of driving do you do, what kind of payment would you like&quot;. I didn't answer any of the questions yet and she tells me the car is &quot;about $700 per month, I ask about leasing plans BMW has, she says their plans are &quot;stripped models&quot;. I say I want information, she tries to &quot;qualify me on the phone. she never let me get a word in sideways. A real load mouth , pushy sales person... Here Im looking to spend $50k, and she'e telling me in so many words that I really don't want to deal with this dealership. I suggested that maybe, I have the wrong dealership, she responds &quot;maybe you do&quot; and then hangs up on me!!!! Can you imagine! I immediately called back to speak with a manager, got his voice mail (tony D'amato) who never responded to my call!<br><br>I'm writing this for others to BEWARE OF THIS DEALERSHIP! Now that I read others comments , I see my case is not unusual!!!!<br><br>11/10/03 follow up to this tale. I got a call back from the Asst sales mgr. (I guess the General Manger is too important for me). Who asked for my side of this story, he listened intently and offered apologies all around. He discounted this Audra person as not a sales person ( why then is she responding to the public?) and untrained to sell the product. I'm still little confiused about this... Nevertheless, he made me a goodwill offer at what appears to be a serious price ( I will check another dealership just to make sure) and will keep you folks informed as this progresses. Im still very skeptical in view of the other comments on this site.<br><br>Chapter 3 to this saga: No further calls from the aforementioned. <br>I went to another dealership (HASSEL).. Got down to serious discussions, broke out the pricing notes quoted to me from Habberstad---<br>item By item... including the dealer mark-up , I expected to hear &quot; NO WAY CAN WE MATCH THAT PRICE&quot;.... Lo &amp; behold !!!! they beat it by $$500..... no questions asked... This is a REAL DEAL!!! I AM DEFINATELY DEALING WITH THEM! GOT THE WIFE TO DRIVE IT....AS SHE IS THE PRIMARY DRIVING PERSON... i THOUGHT IT WAS A TOSS UP BETWEEN THE X5 AND THE MERCEDES C320... FOR ABOUT $40K.... NO CONTEST... JUST CHECK OUT THE RESALE ON BOTH OF THEM. <br><br>HASSEL BMW GOT MY BUSINESS! <br><br>Well next steps is to place the order... and see where we go from there. I will keep you updated. <br><br>Its now 1/26/04, and I just got my HASSEL BMW X5 Deliverered. Check out my comments over there.<br><br>This is May 8th, had my car since January.... Glad I didn't buy from these folks! As for the comment above about spending $50k on a car, I guess my friend above is a philantropist or better yet &quot; a fool and his money shall soon part&quot;... Most of the other comments on this Dealer are quite negative, so why are my comments &quot;Diatribe and BS&quot;? I guess Audra must be in the family....

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Habberstad BMW:
i took my car in for the 30,000 mile oil service/inspection, had to leave my till the next and was unable to get a loaner, received a phone call from the service center the following morning informing me that my car was involved in an minor accident, when i got to the dealer to inspect my car, it was more than a minor accident, it was obvious that whomever was driving my car was doing so in a careless fashion and maybe even unsafe. They gave me a loaner(a damn chevy which drives like craps, the brakes need to be done, the cd player doesnt work and the windshield wiper blades are terrible) I requested a BMW loaner given my current situation, i was denied this....basically the service center treated me without any type of sympathy toward my situation although they were completely at fault and have caused my car to suffer a loss of value. I am going to contact BMWNA concerning this issue and the automoblie divison of the better business bureau this monday.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Habberstad BMW:
Salesperson Howie, the BEST!!! Service Just Lame!<br><br>Last Week brought my car in to perform the rear bumper gap fix.<br>Told me a bracket was broken and they fixed it, thou you can't<br>get rid of the gap because it is plastic. Didn't say anything more, as I did not have a copy of that TSB.<br><br>Washed my car over the weekend, notice the lower part of the rear bumper in between the exhaust tips was really loose, easy to move up and down. Looked under the car, 3 of the mounting bolts were missing.<br><br>I drove out there and they agreed to take my car right away. Everything is good.<br><br>30 minutes later I see my get pulled into the garage again, so it's finish. I walk out there, ready to give the man a big thanks and a small tip for taking my car in without notice. He come through the door, and starts with "oh we DID NOT do that" "we DID NOT touch those bolts" "whoever installed your exhaust did it" "I asked the guy and he said he did not do it" "but we fixed it for you anyway, but we didn't touch it" blah blah blah<br><br>Btw, I installed that exhaust myself. No one else works on this car besides myself and this dealership. .<br><br>Anyway, I hand him the print out of the bumper gap TSB, of which he said what? Technical Service Bulletin from BMW, I replied. He looks at it, and says "whatever, just bring this sheet of paper with you when you make an appointment to fix it."<br><br>Just another typical BMW service story i guess...<br>

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