Hall Chevrolet Co

Reason for Visit: Service

I recommend this dealer: No

My Review of Hall Chevrolet Co:
I brought my '03 Silverado in with 51k miles on it. I had rubbing noise while turning left, high speed, low speed, breaking or not it didn't matter. I took my truck in on a Friday and they said I had a "lip" on the rim of my rotors and they wanted to turn my rotors and replace the rear pads ($750). I said no and took my truck, this didn't make sense since the problem wasn't any different under braking or not. I decided to did into it myself.. when I took off the right front tire and tried to get the rotor off low and behold bearing/hub assembly would shake back and forth. So I put everything back together took it back to Hall and asked them to check the hub assembly, they told me it needed to be replaced and that was my problem. ($480) Ummmmm... why didn't you find that out the first time I came in? Did I still need a $750 brake job? So if I would have got the brake job and my problem was still there would I have gotten a refund? That's a total of $1250 and I bought and installed the hub myself for $190 (Thanks New Berlin NAPA).

The kicker was the service manager told me that the hub wasn't bad the last time I brought it in (5 days before). Kiss my @ss!

Hall Chevrolet Service department is terrible.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Hall Chevrolet Co:
I recently had some body shop work done to my car. While the work done was very good, the attitude of the cashier, Shannon, and ineptitude of the assistant manager, Steve, left me wondering where the service they claim to have is rendered. Being threatened by an unknown employee that I would be "kicked out" if I swore (the use of the word 'hell' is hardly swearing by today's standards)is not acceptable business practice, at least not if return service is desired! The manager of the dealership took my complaint, but did not update me on the situation.
Andy Hall returned my call, and worked with me to understand what happened during my visit to his dealership. He wanted to make things right by me, and for that I give him a credit. He was truly interested in what I had to say.

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