Hall Chrysler Dodge Jeep RAM Virginia Beach

Cornelius was AMAZING — five stars! He made my husband and me feel welcome and comfortable from the start. He was professional, communicative, and genuinely focused on helping us find t He made my husband and me feel welcome and comfortable from the start. He was professional, communicative, and genuinely focused on helping us find the right vehicle for our needs rather than simply making a sale. He went above and beyond to ensure we felt confident in our decision. I highly recommend asking for Cornelius. During our test drive, we noticed the front driver's side tire had a leak and the rear passenger-side tire had a nail in it. Cornelius immediately assured us the issues would be taken care of, and they were repaired before we took delivery of the vehicle. Unfortunately, our experience after the purchase was much different. The day after bringing the vehicle home, the check engine light came on after it sat overnight in our driveway. My husband used an OBD2 reader, which indicated an ignition coil 4 failure. I immediately contacted Cornelius, and we brought the vehicle back to the dealership. When we arrived, we were told the issue would be addressed, and we were provided with a loaner vehicle. However, communication became inconsistent. After several follow-up texts, we received very few updates other than being told the vehicle was still being diagnosed and that we should not worry because the dealership would do the right thing. Eventually, Dennis called to let us know the vehicle was ready for pickup, but he was unable to explain what had been diagnosed or repaired. Given our concerns, he invited us to come in and discuss our options. When we arrived, the atmosphere felt noticeably tense. My husband asked whether we could simply cancel the deal and get our trade-in vehicle back. We were told that was not an option and that our only choices were to keep the vehicle or use the dealership's 7-day exchange program. We explored adding a bumper-to-bumper warranty for peace of mind since I spend a significant amount of time driving for work. Our options were either paying approximately $900 upfront to add the coverage immediately or increasing our monthly payment by about $100 for coverage that would not begin for at least 60 days. Neither option felt reasonable, so we looked at alternative vehicles on the lot. We found one that was very similar to the vehicle we purchased, only to learn that we would need to bring an additional $5,000 to make the deal work. Ultimately, we decided to keep the original vehicle. What disappointed us most was our interaction with Dennis. Several comments came across as dismissive and unnecessarily sarcastic. He appeared frustrated by our concerns and often seemed unwilling to acknowledge them. Rather than helping us feel confident in our purchase, the conversation left us feeling uncomfortable and unheard. While Cornelius provided exceptional customer service and was a pleasure to work with, the handling of our concerns after the sale significantly impacted our overall experience. If you're considering purchasing a vehicle here, I hope your post-sale experience is better than ours. More

I used to be a loyal customer of Hall Chrysler Dodge Jeep Ram on Virginia Beach Blvd, but my last three visits have progressively gotten worse. Unfortunately, my most recent visit will be my last. I schedule Ram on Virginia Beach Blvd, but my last three visits have progressively gotten worse. Unfortunately, my most recent visit will be my last. I scheduled an appointment to repair my inoperable windshield wipers and, since my inspection was due, I also requested a state inspection. After dropping my vehicle off, I received a text stating they had diagnosed the wiper issue and were recommending additional items. In that same message, I was told I had two broken bolts on the exhaust manifold (one on each side) that would cause my vehicle to fail inspection. This was news to me, so I immediately told the service agent to proceed with repairing the windshield wipers but not to perform the inspection. I was then informed that the inspection sticker had already been removed and that I would be issued a rejection sticker. I was both upset and confused. I dropped my vehicle off knowing it would not pass inspection with inoperable windshield wipers, so how was an inspection performed before the wipers were repaired? When I asked, I was told that when my vehicle was pulled in, the inspection sticker was removed immediately during the diagnostic process. My issue is the order of operations. If I brought my vehicle in primarily for a repair--and only requested an inspection as well--the repair issue should have been diagnosed and communicated to me before performing the inspection. Instead, my inspection sticker was removed before I was advised of the problem or the cost. Once that sticker was gone, I felt forced into a situation where my only options were to pay for repairs or leave with a rejection sticker. That does not sit right with me. I believe a business should operate honestly and not take advantage of customers through procedural pressure. The way this was handled made me feel boxed in rather than informed. What made the situation even worse is that I've only taken my vehicle to Hall, and they recently replaced both left and right catalytic converters. It's ironic that I'm now being told bolts on the exhaust manifold are broken. I am a card-carrying journeyman inside machinist working in ship repair. I understand that bolts don't typically "just break off." While I can't prove when or how it happened, it certainly raises questions. After reflecting on this experience, I truly feel dissatisfied and taken advantage of. I did respond to an email from the service manager asking if I was satisfied. After expressing my concerns, I received a text saying they would see what they could do about the broken bolt- after 3 weeks of hearing no response, I post a review on google. I then received a message stating they could perform the repairs at worst case $1450. But the repair work they performed replacing my catalytic converter did not involve my exhaust manifold. I will maintain this evidence and share with everyone I speak with about car service. Very disappointing. More