Read Reviews Hall Nissan Virginia Beach

Hall Nissan Virginia Beach

Hall Nissan Virginia Beach

3757 Bonney Rd.
Virginia Beach, Virginia 23452


(877) 430-1752

Hall Nissan Virginia Beach
Manufacturer: Nissan

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  • Customer Service:

    4.6
  • Quality of Work:

    4.6
  • Friendliness:

    4.6
  • Overall Experience:

    4.4
  • Pricing:

    4.5

24-Month Rating

based on 56 reviews

4.6

4.6 out of 5

124 lifetime reviews

Hall Nissan Virginia Beach

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Certified: Hall Nissan Virginia Beach

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, Hall Nissan Virginia Beach has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

About Hall Nissan Virginia Beach

At Hall Automotive, we make the car buying experience easy and enjoyable. We appreciate our customers and welcome their questions and comments. As the premier auto group in the Virginia Beach and Norfolk area, our primary goal is customer satisfaction. We have the unique opportunity to provide transparency to our customers and provide them with a great experience.

Hall Automotive invites you to stop by any of our dealerships to view our vast selection of both new and used cars and learn about Hall Automotive’s No Strings Guarantee. Our guarantee, which applies to all new and used vehicles purchased from Hall, provides you with...

- Lifetime Virginia state inspection
- Student discount up to $750
- Seven day exchange program
- Oil change certificates
- $500 extra trade-in allowance for any vehicle purchased from Hall

Our Location

Sales/Showroom

Monday: 9:00 AM - 9:00 PM

Tuesday: 9:00 AM - 9:00 PM

Wednesday: 9:00 AM - 9:00 PM

Thursday: 9:00 AM - 9:00 PM

Friday: 9:00 AM - 9:00 PM

Saturday: 9:00 AM - 8:00 PM

Sunday: 12:00 PM - 5:00 PM


Our Amenities

Extended Service Hours- Open until 7pm Monday – Friday. Free Coffee
Hall Nissan Virginia Beach’s Exclusive No Strings Guarantee with every New & Used Car Purchased. Free WiFi
Sales Open 7 days a week. Instant Financing
After Hours Drop-Off Parts Store
Automated Car Wash Pet Friendly
Cable TV Rental Car Service Onsite
Customer Lounge Area Television
Drive-In Service Vending Machines
Express Service

Rex757
4/7/2013 6:46:42 PM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Dwayne  MorrisDwayne Morris
  • Customer Service:

    3
  • Quality of Work:

    3
  • Friendliness:

    4
  • Overall Experience:

    3
  • Pricing:

    3
  • Overall Score:

    3.2

My Review Of Hall Nissan Virginia Beach:

My family and I bought a new Nissan vehicle at Hall Nissan in cash back in 2009, fast forward December of 2012 and one morning after a cold spell I couldn't open the rear door behind the driver's side to place my toddler into her child's safety seat. This was a major hassle since I could not open the door from the inside or outside manually or with the remote. Never in my life did I ever experience a door not opening on any vehicle since I always thought it was just a simple set-up during the over 25 years of driving. I even owned a Nissan Maxima with electronic locks for over 16 years with never a problem. If you Google Nissan door not opening / actuator failing, it seems to be prevalent in modern Nissan vehicles. There is also a TSB on the front door locks failing and not being able to open in cold weather and it was a voluntary campaign for certain 2008-2009 vehicles such as mine where Nissan was suppose to seal the door latch and place special grease on the door cable ends. Why this did not apply to all the doors I don't know. I finally had time to bring it into service the other day. With luck having it, I was a few months out of warranty when the problem happened back in December.

After explaining to the service writer Dwayn Morris about the history of these locks failing and the technical service bulletin referring to the doors not opening in cold weather. I was hoping Nissan would take care of the problem on their watch.

Well after 1 and a half hours, Dwayn returned to say that the door actuator failed and that it would cost approximately $599 to fix the problem. Nearly $300 for the actuator and nearly $300 for labor.

So if you buy a new vehicle a Hall Nissan, don't expect Hall Nissan to have your back once your warranty is up by a few months. I was hoping for a little good will for being a Hall Nissan customer. Who expects the door to be inoperable after 3 years? This is something you should not have to worry about. Seems to be a major problem with newer Nissan vehicles and should have been addressed during the design phase.

My father died a few weeks ago, I just picked up my mother the day before after a 1 week stay at the hospital for her chronic illness, and I am expecting a newborn any day soon. Finances are tight and I was hoping to catch a break.

Well for now I have to let my toddler ride in this potential death trap if I were get in an accident since her child seat is still next to this broken door. I have to wait until I save enough money to fix this situation.

So there you have it, if your door one day does not open on you New Nissan Vehicle right after your warranty just expires, expect to pay nearly $600 just to get that ONE door fixed if it pertains to the door actuator.

A very unsatisfied Hall Nissan Customer.

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jamesandjasmine
11/28/2012 12:36:42 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Sabir CartledgeSabir Cartledge
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Hall Nissan Virginia Beach:

Sabir was absolutely fantastic! He took my families financial needs into consideration, he was personable and was altogether just a warm, pleasant person to deal with. Buying a car is emotionally draining and you don't often meet people that make it so pleasant! We also met Joel who went ABOVE and BEYOND to make sure we were qualified and got exactly what we needed. It wasn't just punching in numbers and saying yes or no, he made phone calls and did the groundwork to make sure we were not only approved but comfortable in our situation. We have already decided that we will be purchasing another vehicle there and I look forward to working with them both again!

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pilatti1
7/19/2012 11:18:53 AM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Ron Watson
  • Customer Service:

    5
  • Quality of Work:

    4
  • Friendliness:

    5
  • Overall Experience:

    3
  • Pricing:

    3
  • Overall Score:

    4.0

My Review Of Hall Nissan Virginia Beach:

While on vacation in VB the front wheel came off my sons MAxima. We had it towed to Hall as they were the closest dealer. it seems the lug nuts came off resulting in the wheel coming off. The rim, tire, rotor and studs had to be replaced to a cost of $1400.00. They were very accomodating and had the car ready the next day. Ron was great to work with. Good Follow up by jeff Evans

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mkent
7/6/2012 6:30:14 PM

Reason For Visit: Service
I Recommend This Dealer: No
Employee(s) Dealt With:
Greg
  • Customer Service:

    1
  • Quality of Work:

    1
  • Friendliness:

    1
  • Overall Experience:

    1
  • Pricing:

    1
  • Overall Score:

    1.0

My Review Of Hall Nissan Virginia Beach:

After buying my new car at Hall Nissan, the service department was great and always willing to work with me. The past year or so though their values have changed from giving you the best customer service possible to stealing from you right in front of your own eyes and placing the blame on the customer. I was willing to go to Nissan for their oil changes even though it was a little more pricey than other service departments because I trusted their customer service would be on point every visit. Recently the past few times I have received an oil change they have upgraded my oil for a much higher fee without my consent. I believed it was a simple mistake and continued to go explaining I only wanted the basic while they obviously did not listen to me and continued to give me the upgraded oil. Today was the last straw with their thievery as it happened once again and then I was told I should have known better because they just performed service the way I asked. I will never again go to them except for my free state inspection. My parents bought their car from there and that influenced me to buy mine from them as well, now that this has happened they may have lost 2 service customers along with future purchases.

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Response From: Hall Nissan Virginia Beach
Added: 7/23/2012 11:38:56 AM

mkent,

I wanted to take a moment and apologize again for the miscommunication. As per our phone call - I have credited back any extra charges on your account and personally added notes in our system saying that you are only interested in recieveing the basic oil change when working with us.

Thanks,

Jeff Evans
Hall Nissan VB

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bagherra
4/26/2012 7:10:48 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: No
Employee(s) Dealt With:
none
  • Customer Service:

    N/A
  • Quality of Work:

    N/A
  • Friendliness:

    1
  • Overall Experience:

    1
  • Pricing:

    2
  • Overall Score:

    1.3

My Review Of Hall Nissan Virginia Beach:

Went to this dealer yesterday with every intention on leaving in a new 370Z. Got into the showroom sat in a couple of cars and waited for a salesperson to approach me. I figure if i'm getting ready to drop almost $40K on a car, they can come to me.

Several sales people walked past me, a couple even looked right in my eye! No "Hello" or "Somebody will be right with you", nothing!! Waited 20 min, even looked at the brochures and accessories. Would you believe i even a couple of them laughing and joking at their desks???

I walked outta there pissed off. If somebody would have acknowledged that i was there, if would have been a different story.

I will NEVER ever go back there nor will i recommend them to anyone!!!

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LaMarrV
4/23/2012 5:22:35 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Wesley Burt
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Hall Nissan Virginia Beach:

I was stationed overseas and knew when I returned I was going to need a car as soon as I got back to the states. I did my research online before I left my previous command and made an appointment to come in on a specific day. On that day I arrived and they had my name on the VIP appointment board. I informed Wesley Burt what vehicle I ws interested in and we went straight to work to get me in it. I was out of there with my new vehicle with in 3 hours. Fastest car buying experience ever for me. I loved every second of it. Thanks Wesley! You are the man!

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Response From: Hall Nissan Virginia Beach
Added: 5/2/2012 3:41:29 PM

LaMarrV, thank you for your encouraging review of Hall Nissan Virginia Beach. We are particularly grateful for any positive feedback, but a response like yours truly motivates the team. Without our customers we would not be in business and for that reason I wanted to personally thank you for sharing your satisfaction. If you would need any assistance towards future purchases and/or services, we would love to help. Thanks so much, Hall Nissan Virginia Beach.

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aschkenas
4/23/2012 2:53:16 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Wesley Burt and Erin
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Hall Nissan Virginia Beach:

Wesley Burt was a great salesman. He even drove me to Western Branch to look at a Sonata. That went badly. Then Jessica called me. A couple of days later Wesley called me, I came to the Hall Nissan dealership and bought an Altima from him. All because of
two people using customer service to make a sale. Kudos

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nanaanna
3/24/2012 6:31:02 PM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Dwayne  MorrisDwayne Morris
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Hall Nissan Virginia Beach:

Without an appointment, and I know that's frowned upon in most places, I walked into service and asked if they could explain why I had a tire maintenance light on. Mr. Morris walked me to my car to see for himself and noticed from my sticker that I most likely needed a tire rotation. He offered to drive my car into the shop and on checking my records, found I needed an oil change too. Mr. Morris offered to take care of everything for me right away if I had the time which I did. So, my experience was excellent, he made me to feel that I had come to the right place at the right time. I will be calling for Mr. Morris the next time I need service.

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Response From: Hall Nissan Virginia Beach
Added: 6/8/2012 3:20:32 PM

Thanks for the positive feedback nanaanna!It was our pleasure servicing your vehicle and we would be happy to help with any future vehicle needs. We encourage you to ‘Like’ us on Facebook to stay abreast of news and monthly service specials as it would be great to see you again soon. Hall Nissan Virginia Beach would like to genuinely thank you for taking your time to share your experiences with us. Happy driving!

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djfdrums
2/27/2012 1:26:40 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Wesley Burt
John Foley
Joel & Mike Dalton
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Hall Nissan Virginia Beach:

After conducting an extensive search for a mid-sized, American brand, pickup truck and not finding what I was looking for, I decided to check out Nissan's Frontier. A friend recommended Hall of Virginia Beach. I visited and immediately Wesley Burt. He was very helpful, knowledgeable, yet not pushy. He listened to my list of wants/needs in a truck, found the exact match I was looking for and the rest is history. Along the way I encountered a great staff of people; John Foley, sales manager really helped make the buying experience worth while. The guys in finance, Joel and Mike, were also very helpful and personable. I don't buy cars often and generally anticipate a bad experience. The guys and gals and Hall of Virginia Beach made my purchase very enjoyable; one stop shopping, great pricing and service with a smile. I couldn't ask for more. I would highly recommend and purchase from Hall of Virginia Beach again.

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tlove910
2/23/2012 11:17:54 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: No
Employee(s) Dealt With:
There are so many at this point
  • Customer Service:

    1
  • Quality of Work:

    1
  • Friendliness:

    3
  • Overall Experience:

    1
  • Pricing:

    3
  • Overall Score:

    1.8

My Review Of Hall Nissan Virginia Beach:

Hall Nissan on Bonney Road has the worst customer service,customer satisfaction from the general manager to the financing department! When you walk in you can be there an entire work day walk off the lot with a vehicle contracts signed, made to feel that everything is ok but DO NOT be decieved! 15 days with my vehicle and after recieveing no communication from the dealership until I contacted them myself was I advised that my financing was not approved, and that I needed to return my vehicle. I was also advised by the General Manager that this is a normal practice of the company to take a down payment from someone and have them sign paperwork set carnote amounts,next payments, temporary tags, and leave the lot with a vehicle without financing approved so that they do not loose customers or they wouldnt be a very profitable company. Well if I was advised any of this on 2/9/12 I would never have done business with Hall Nissan on Bonney Road in Virginia Beach, Va.

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Response From: Hall Nissan Virginia Beach
Added: 2/29/2012 4:52:17 PM

Ms Harold, thank you again. As we are constantly looking for opportunities to improve, I will be sure to review your comments closely and look for any areas in which we have an opportunity to do just that.

Additionally, I looked into the refund for you. In fact, we did refund your entire amount on the 23rd when you visited. You might want to touch base with your financial institution to see why there may be a delay on making those funds available again.

Lastly, as a reminder, our offer to sell you a car that works with the financing that we were able to secure for you is still on the table. See me if you would like to take advantage.

Thanks again!

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