My family and I bought a new Nissan vehicle at Hall Nissan in cash back in 2009, fast forward December of 2012 and one morning after a cold spell I couldn't open the rear door behind the driver's side to place my toddler into her child's safety seat. This was a major hassle since I could not open the door from the inside or outside manually or with the remote. Never in my life did I ever experience a door not opening on any vehicle since I always thought it was just a simple set-up during the over 25 years of driving. I even owned a Nissan Maxima with electronic locks for over 16 years with never a problem. If you Google Nissan door not opening / actuator failing, it seems to be prevalent in modern Nissan vehicles. There is also a TSB on the front door locks failing and not being able to open in cold weather and it was a voluntary campaign for certain 2008-2009 vehicles such as mine where Nissan was suppose to seal the door latch and place special grease on the door cable ends. Why this did not apply to all the doors I don't know. I finally had time to bring it into service the other day. With luck having it, I was a few months out of warranty when the problem happened back in December.

After explaining to the service writer Dwayn Morris about the history of these locks failing and the technical service bulletin referring to the doors not opening in cold weather. I was hoping Nissan would take care of the problem on their watch.

Well after 1 and a half hours, Dwayn returned to say that the door actuator failed and that it would cost approximately $599 to fix the problem. Nearly $300 for the actuator and nearly $300 for labor.

So if you buy a new vehicle a Hall Nissan, don't expect Hall Nissan to have your back once your warranty is up by a few months. I was hoping for a little good will for being a Hall Nissan customer. Who expects the door to be inoperable after 3 years? This is something you should not have to worry about. Seems to be a major problem with newer Nissan vehicles and should have been addressed during the design phase.

My father died a few weeks ago, I just picked up my mother the day before after a 1 week stay at the hospital for her chronic illness, and I am expecting a newborn any day soon. Finances are tight and I was hoping to catch a break.

Well for now I have to let my toddler ride in this potential death trap if I were get in an accident since her child seat is still next to this broken door. I have to wait until I save enough money to fix this situation.

So there you have it, if your door one day does not open on you New Nissan Vehicle right after your warranty just expires, expect to pay nearly $600 just to get that ONE door fixed if it pertains to the door actuator.

A very unsatisfied Hall Nissan Customer.

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Sabir was absolutely fantastic! He took my families financial needs into consideration, he was personable and was altogether just a warm, pleasant person to deal with. Buying a car is emotionally draining and you don't often meet people that make it so pleasant! We also met Joel who went ABOVE and BEYOND to make sure we were qualified and got exactly what we needed. It wasn't just punching in numbers and saying yes or no, he made phone calls and did the groundwork to make sure we were not only approved but comfortable in our situation. We have already decided that we will be purchasing another vehicle there and I look forward to working with them both again!

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While on vacation in VB the front wheel came off my sons MAxima. We had it towed to Hall as they were the closest dealer. it seems the lug nuts came off resulting in the wheel coming off. The rim, tire, rotor and studs had to be replaced to a cost of $1400.00. They were very accomodating and had the car ready the next day. Ron was great to work with. Good Follow up by jeff Evans

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After buying my new car at Hall Nissan, the service department was great and always willing to work with me. The past year or so though their values have changed from giving you the best customer service possible to stealing from you right in front of your own eyes and placing the blame on the customer. I was willing to go to Nissan for their oil changes even though it was a little more pricey than other service departments because I trusted their customer service would be on point every visit. Recently the past few times I have received an oil change they have upgraded my oil for a much higher fee without my consent. I believed it was a simple mistake and continued to go explaining I only wanted the basic while they obviously did not listen to me and continued to give me the upgraded oil. Today was the last straw with their thievery as it happened once again and then I was told I should have known better because they just performed service the way I asked. I will never again go to them except for my free state inspection. My parents bought their car from there and that influenced me to buy mine from them as well, now that this has happened they may have lost 2 service customers along with future purchases.

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Went to this dealer yesterday with every intention on leaving in a new 370Z. Got into the showroom sat in a couple of cars and waited for a salesperson to approach me. I figure if i'm getting ready to drop almost $40K on a car, they can come to me.

Several sales people walked past me, a couple even looked right in my eye! No "Hello" or "Somebody will be right with you", nothing!! Waited 20 min, even looked at the brochures and accessories. Would you believe i even a couple of them laughing and joking at their desks???

I walked outta there pissed off. If somebody would have acknowledged that i was there, if would have been a different story.

I will NEVER ever go back there nor will i recommend them to anyone!!!

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I was stationed overseas and knew when I returned I was going to need a car as soon as I got back to the states. I did my research online before I left my previous command and made an appointment to come in on a specific day. On that day I arrived and they had my name on the VIP appointment board. I informed Wesley Burt what vehicle I ws interested in and we went straight to work to get me in it. I was out of there with my new vehicle with in 3 hours. Fastest car buying experience ever for me. I loved every second of it. Thanks Wesley! You are the man!

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Wesley Burt was a great salesman. He even drove me to Western Branch to look at a Sonata. That went badly. Then Jessica called me. A couple of days later Wesley called me, I came to the Hall Nissan dealership and bought an Altima from him. All because of
two people using customer service to make a sale. Kudos

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Without an appointment, and I know that's frowned upon in most places, I walked into service and asked if they could explain why I had a tire maintenance light on. Mr. Morris walked me to my car to see for himself and noticed from my sticker that I most likely needed a tire rotation. He offered to drive my car into the shop and on checking my records, found I needed an oil change too. Mr. Morris offered to take care of everything for me right away if I had the time which I did. So, my experience was excellent, he made me to feel that I had come to the right place at the right time. I will be calling for Mr. Morris the next time I need service.

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After conducting an extensive search for a mid-sized, American brand, pickup truck and not finding what I was looking for, I decided to check out Nissan's Frontier. A friend recommended Hall of Virginia Beach. I visited and immediately Wesley Burt. He was very helpful, knowledgeable, yet not pushy. He listened to my list of wants/needs in a truck, found the exact match I was looking for and the rest is history. Along the way I encountered a great staff of people; John Foley, sales manager really helped make the buying experience worth while. The guys in finance, Joel and Mike, were also very helpful and personable. I don't buy cars often and generally anticipate a bad experience. The guys and gals and Hall of Virginia Beach made my purchase very enjoyable; one stop shopping, great pricing and service with a smile. I couldn't ask for more. I would highly recommend and purchase from Hall of Virginia Beach again.

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Hall Nissan on Bonney Road has the worst customer service,customer satisfaction from the general manager to the financing department! When you walk in you can be there an entire work day walk off the lot with a vehicle contracts signed, made to feel that everything is ok but DO NOT be decieved! 15 days with my vehicle and after recieveing no communication from the dealership until I contacted them myself was I advised that my financing was not approved, and that I needed to return my vehicle. I was also advised by the General Manager that this is a normal practice of the company to take a down payment from someone and have them sign paperwork set carnote amounts,next payments, temporary tags, and leave the lot with a vehicle without financing approved so that they do not loose customers or they wouldnt be a very profitable company. Well if I was advised any of this on 2/9/12 I would never have done business with Hall Nissan on Bonney Road in Virginia Beach, Va.

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