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Hall Toyota Virginia Beach
Virginia Beach, VA
775 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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775 Reviews of Hall Toyota Virginia Beach
August 07, 2025
At first, husband and I left this dealership feeling excited and happy with our new lease. The process had taken hours, we stayed there even with our infant daughter but we were reassured multiple times excited and happy with our new lease. The process had taken hours, we stayed there even with our infant daughter but we were reassured multiple times that everything was being taken care of including the payoff of our trade-in — and that we wouldn’t be in any negative equity. That promise is what made us comfortable moving forward with the deal. However, about a week later, the finance manager unexpectedly reached out and informed us that they had overpaid the payoff amount and that we now owed the difference due to dealership policy. We were blindsided. We had been told clearly during the long signing process that our current car would be paid off in full and that nothing would carry over a point that was critical in our decision to move forward with the lease at all. The root of the problem? We had originally planned to trade in two vehicles, and the dealership worked up the numbers based on that. But before finalizing anything, we decided to only trade in one car, which we clearly communicated. Despite that, the wrong vehicle’s payoff amount was used on the final paperwork. The car we actually traded in was listed, but the payoff was for the car we didn’t give them which was a serious internal error on their part. What’s worse is how the dealership handled it. When my husband called to discuss the situation, the general manager doubled down, placed the blame entirely on us, and said it was our fault for signing. He claimed we confused them —rather than owning the fact that their team failed to update the paperwork even after we told them about the change. There was zero accountability despite the fact that this was clearly their administrative oversight. This isn’t just about a financial mistake, it’s about the complete lack of professionalism and customer care. We trusted their process and their word. But once the deal was done and they realized their mistake, they pushed the consequences onto us rather than fixing it or even admitting fault. If you choose to work with this dealership, please double- and triple-check all paperwork. Don’t take verbal confirmations at face value, and don’t assume they’ll correct things after a change has been communicated. What should’ve been a smooth, exciting experience ended up being a stressful and frustrating one that we’re still dealing with. More
by Kayla
Employees Worked With
Peter Manikkam, Matt Kuhlman, Cole Stoddard
July 30, 2025
My experience with Hall Toyota was a great experience. Mr. Raymond and Mr. Mike took exceptional care of me and were very patient with me during the buying process. I would recommend doing business with t Mr. Raymond and Mr. Mike took exceptional care of me and were very patient with me during the buying process. I would recommend doing business with this dealership you will not be disappointed. More
by ananita30
Employees Worked With
Ray Aiden, Mike Brown
July 24, 2025
The experience at Hall Toyota was exceptional. Ray Aden made the car buying process easy. He was knowledgeable and answered all questions. There was no pressure to make a decision. The selection o Ray Aden made the car buying process easy. He was knowledgeable and answered all questions. There was no pressure to make a decision. The selection of Toyota Corolla vehicles was great, and the car was perfect for the needs. The financing process was clear, Thank you, ray Aden for the positive experience. This dealership is highly recommended to anyone looking for a new car. More
by Jamesflournoy
Employees Worked With
Chris Hilliker, Ray Aiden
June 25, 2025
Excellent Easy deal ever and with KristinKT Thoms I have never experienced an easier and pleasant deal in my life. I am so glad to be a part of Hall Toyota where I Know I am taken care of when comes to cars never experienced an easier and pleasant deal in my life. I am so glad to be a part of Hall Toyota where I Know I am taken care of when comes to cars forever She is very special and truly looking out for the customers best interest in all aspects of car negotiating and I I look forward to to dealing with Kristin and the whole dealership from now on More
by rickey.haynesusa
Employees Worked With
KRISTIN THOMS
June 16, 2025
I had been in email contact with Kristin Thoms for several months prior to my visit to Hall Toyota. I told her I wanted a 2025 version of the Camry SE I had bought in 2021 and which I felt was perfec several months prior to my visit to Hall Toyota. I told her I wanted a 2025 version of the Camry SE I had bought in 2021 and which I felt was perfect for me. She assured me they could provide me with the exact vehicle I wanted. When I visited Hall in early June, Kristin arranged for the current version to be delivered in a matter of a few days. We then went on a demo ride and she explained the car's new features, such as the silent startup. She was pleasant and professional the entire time. I highly recommend her as a sales agent. More
by Lee
Employees Worked With
Kristin Thoms
June 01, 2025
We chose to buy from this dealership because of the sales rep (Jo Brown) we worked with. This is not a reflection on any other dealerships or sales people, rather it is a testament to the person we worked w rep (Jo Brown) we worked with. This is not a reflection on any other dealerships or sales people, rather it is a testament to the person we worked with. Awe could have paid the same price for the same car anywhere else. She (Jo) is the reason we will buy our next car from that same dealership, as well. Honesty and Candor go a long way…. More
by TD
Employees Worked With
Jo Brown
May 26, 2025
Sharon Lopez, Sharon Lopez, Sharon Lopez! !! This is the second purchase I have made with Sharon and she is the only salesperson I will ever work with. She is friendly, knowledgeable, kind, an !! This is the second purchase I have made with Sharon and she is the only salesperson I will ever work with. She is friendly, knowledgeable, kind, and an excellent salesman. She was patient when assisting me and my wife pair our phones to the new vehicle and we know refer to her as our mija. This is our new dealership and as long as Sharon is there she will be our go to salesperson. More
by Freeneyd
Employees Worked With
Chris, Sharon Lopez
