Hanlees Napa Chrysler Dodge Jeep Ram

Maui was extremely friendly and professional. Seems the service was done. They don’t have loaners or provide shuttle service. Had to get uber. I am used to service department providing those. Wa Seems the service was done. They don’t have loaners or provide shuttle service. Had to get uber. I am used to service department providing those. Was told there was a problem with my car but no pics or videos to validate. Reached out to Stelantis their phone service hung up. Poor experience throughout. Maui is the only reason I would recommend the dealership More

They were rude about my key drop. Did not explain my car. Quoted to charge me an outrageous amount of money for a battery. Not accommodating at all. Rude when I picked up my car and w Did not explain my car. Quoted to charge me an outrageous amount of money for a battery. Not accommodating at all. Rude when I picked up my car and wouldn't move a car to get mine out. More

Great service, very accommodating and friendly. Easy to make an appointment and be seen. Much better service than other dealers i have visited. It is a bit out of my way, but the exceptional servic Easy to make an appointment and be seen. Much better service than other dealers i have visited. It is a bit out of my way, but the exceptional service makes it worth it the trip. Thanks Napa Ram! More

Good customer service. Very friendly. Thank you. All of the staff were very helpful. Everyone was very friendly. Maui Oregon and Jack Bunch did an excellent job! Thank you Very friendly. Thank you. All of the staff were very helpful. Everyone was very friendly. Maui Oregon and Jack Bunch did an excellent job! Thank you so much! More

They were very professional and quick! !! Great service from the Saturday team was nice thanks. !! Great service from the Saturday team was nice thanks. More

The service department is incredibly condescending. The entire miscommunication could have been solved by telling me over the phone, “You may be waiting as long as until the end of the day, 5pm.” Inst The entire miscommunication could have been solved by telling me over the phone, “You may be waiting as long as until the end of the day, 5pm.” Instead, once I got there they were incredibly rude and patronizing. The guy behind the counter said, “You know, it’s kind of like the DMV where you have to wait in line for your turn.” I’m not an idiot, I understand first come first serve policy, but that is not what they expressed over the phone. I was given an appointment time and told it would take 2 to 3 hours. They told me over the phone that they would put me down as “waiting in person.” The mansplaining has to stop. It’s rude and I know no one appreciates it. I won’t be using this service department nor buying our next jeep here either. More

They did an excellent job on the servicing but a poor job of communicating the time frame for online appointments. Meaning when I made the appointment online, I should have been called and verified the estim of communicating the time frame for online appointments. Meaning when I made the appointment online, I should have been called and verified the estimated wait time so I could change the appointment. As it is I spent 7 hours at the dealership waiting. More

Very helpful and explained everything being done. Didn’t try to sell unnecessary things that didn’t need to be done. Didn’t try to sell unnecessary things that didn’t need to be done. More

My service guy, Maui, was very helpful. He relayed updates as he heard them, which i appreciated very much. He stayed a little later than usual to let me pickup my vehicle, which most wou He relayed updates as he heard them, which i appreciated very much. He stayed a little later than usual to let me pickup my vehicle, which most would not do. All in all, I’ve had a great experience with the service dept. thank you More

Very pleasant, courteous, and helpful. I have another appointment on 9/22 for more work because of how I was treated. Thank you very much!! See you on Monday. I have another appointment on 9/22 for more work because of how I was treated. Thank you very much!! See you on Monday. More