Hanlees Napa Chrysler Dodge Jeep Ram

It was a great experience. Maui was incredibly friendly and helpful. Very professional and honest. Maui was incredibly friendly and helpful. Very professional and honest. More

They had the vehicle I wanted, showed me how and why it fit my needs and budget, first saleswoman Lily was fantastic, and manager Carlos finished up the deal. Really appreciate it; love the PHEV AWD Dodge fit my needs and budget, first saleswoman Lily was fantastic, and manager Carlos finished up the deal. Really appreciate it; love the PHEV AWD Dodge Hornet i was able to buy. More

After dropping off the vehicle at 10am at the service department (Jack) said it would be ready at 3:30pm, but wasn't ready until after 5pm. Also he tried to upsell repairs that really did not need to be department (Jack) said it would be ready at 3:30pm, but wasn't ready until after 5pm. Also he tried to upsell repairs that really did not need to be done. He said it needed a new radiator and water pump, and work to repair an oil leak totaling $5,700.87 This is a 2020 Jeep Grand Cherokee with less than 40,000 miles. Seriously, I may be old but I'm not stupid. This work was unnecessary according to a follow up inspection. This will be posted on Yelp and and other review sites and needless to say I will NEVER return to this Dealership again for anything! Also, according to my follow-up inspection the oil appeared dirtier than it should have been after a change and the cap for the oil filter was dirty, indicating that it may not have been removed. A good mechanic will clean it off before reinstalling. I can't absolutely verify this until I have the oil tested. More

Kind, easy going, not pushy. Relatable. Very knowledgeable in every aspect to the truck buying process. Relatable. Very knowledgeable in every aspect to the truck buying process. More

Good Service. Completed as promised. Good follow-up. Still waiting for resolution of the next recall notice. Completed as promised. Good follow-up. Still waiting for resolution of the next recall notice. More

I had an appointment at 9am and they didn't start working on my car until 11am on my car until 11am More

Excellent and they give You the Best customer services They really help You and they explaine You wich offer is the Best and conviene for us They really help You and they explaine You wich offer is the Best and conviene for us More

Great customer service. Everything was explained to me about what was going on with out Jeep. I was glad that I was able to get my Jeep in right away for the recall and as Everything was explained to me about what was going on with out Jeep. I was glad that I was able to get my Jeep in right away for the recall and as it turned out, my battery did not need to be replaced. More

Helpful, informative, good follow up, always courteous I appreciate Maui's help with my recall issue appreciate Maui's help with my recall issue More

I spoke with lily on the phone after I knew what vehicle I wanted and she was happy to run numbers to get my monthly where I wanted it. She was very helpful and responsive. We communicated over text after w I wanted and she was happy to run numbers to get my monthly where I wanted it. She was very helpful and responsive. We communicated over text after which I liked. She inquired about my trade in and was up front and honest. I met with Carlos and he very helpful with the information. He gave me the option of the warranty and based on his explanation I purchased the warranty. I liked that he wasn't trying to xx me and answered my questions when I had them. The whole experience was seamless and I don't plan on buying again soon but I would definitely shop there again More