Hansel Volkswagen of Santa Rosa

Courteous service. Nice waiting area. No surprises. Appreciate having car washed. Always a pleasure getting car serviced Nice waiting area. No surprises. Appreciate having car washed. Always a pleasure getting car serviced More

Friendly service writers, fast turn around times. When my vehicle was returned, it was clean with proper repairs. When my vehicle was returned, it was clean with proper repairs. More

Great service. Excellent communication. Was able to get me a lower interest rate and worked hard to make sure everything I needed was included Excellent communication. Was able to get me a lower interest rate and worked hard to make sure everything I needed was included More

Went back and forth many times with my vehicle, they accommodated each fix on my door, however most times I came back there was another issue present that wasn’t before. Started work on my car with an a accommodated each fix on my door, however most times I came back there was another issue present that wasn’t before. Started work on my car with an apprentice and did a terrible job the first time, luckily the head mechanic and people in the receptionist office were very willing to fix their mistakes. I went here because I thought they would do fixed to OEM standards, however I don’t believe they are as strict as I initially thought. More

Went in to check airbag light being on, cost $238 for diagnostic and fault clearing. Seems very high…when the car goes for regular service they do a 100 point inspection for free. I’m not sure but I th diagnostic and fault clearing. Seems very high…when the car goes for regular service they do a 100 point inspection for free. I’m not sure but I think they also do the diagnostic as part of the inspection to find any codes that may have popped up. More

Team members were kind and able to resolve my vehicles issues quickly. The team to work well together. issues quickly. The team to work well together. More

The dealership seems good. I had a not good experience with Christian, mostly around communications. I don’t like writing bad things about people, so I prefer not to comment. I had a not good experience with Christian, mostly around communications. I don’t like writing bad things about people, so I prefer not to comment. More

Nice great customer service Good communication Kirstin knows how to treat customers .. thanks kirstin I'll see you on the next one Kirstin knows how to treat customers .. thanks kirstin I'll see you on the next one More

As a first-time car buyer, Hansel VW made my experience really memorable and great! Michael was very helpful with explaining car details, payment details, and all the adult things that I was learning for t really memorable and great! Michael was very helpful with explaining car details, payment details, and all the adult things that I was learning for the first time. More

Easy scheduling, very courteous and great communication throughout the whole process. Car was done ahead of schedule too throughout the whole process. Car was done ahead of schedule too More