Hayes Jeep

Warranty purchase Maybe a bit of an unusual situation, but I purchased a new vehicle in my home state - IL and was shopping for extended warranty coverage. I ran acros Maybe a bit of an unusual situation, but I purchased a new vehicle in my home state - IL and was shopping for extended warranty coverage. I ran across Tom W. (Finance Manager) contact info online and asked for his pricing. It was much b better than my local dealer or Mopar direct and within 10 minutes, Tom and I finalized the deal and the information was in my inbox. While never being physically in the dealership, this is a great indication of their customer service and, heck, even with a three hour drive (or 1 1/2 from a home in Indiana), I would consider them for my next purchase based on this experience. Paul More

Oil change I went in for an oil change and my car was very dirty from bugs and all the rain. I asked if they would wash it for me. Not only did they wash it but I went in for an oil change and my car was very dirty from bugs and all the rain. I asked if they would wash it for me. Not only did they wash it but they pretreated the front end and spent extra time scrubbing the bugs off. Every person at this dealership cares about the customer! They are amazing! I wont go anywhere else. More

Best ever Always do good work and all are so kind. Everything done in timely matter. They were so helpful. They want you to return and we sure will. I can’t see Always do good work and all are so kind. Everything done in timely matter. They were so helpful. They want you to return and we sure will. I can’t see going anywhere else More

Second Jeep from them so I leased my first jeep from them and it was my first lease all together. They made it easy and found every discount available for me. After 3.5 years I leased my first jeep from them and it was my first lease all together. They made it easy and found every discount available for me. After 3.5 years I turned it in and couldn't pass up the deal they offered on a new Jeep. Most likely I'll get my 9th Grand Cherokee here too. More

Great Experience My sales person was very knowledgeable and helpful. I was able to order a vehicle equipped exactly the way I wanted, There were no games or pressure. My sales person was very knowledgeable and helpful. I was able to order a vehicle equipped exactly the way I wanted, There were no games or pressure. They were very upfront with all the available discounts. The whole process went very smoothly. More

Outstanding sales reps. Service improving Thom Jones is excellent in sales and warrants 5 stars. I was not thrilled with initial service visit for routine maintenance but recent service visit Thom Jones is excellent in sales and warrants 5 stars. I was not thrilled with initial service visit for routine maintenance but recent service visit had no hitches after I scheduled through Thom. Product itself is outstanding—a Grand Cherokee. Hats off to Jeep! More

service department Going to the service department is never what you really want to do, however its a necessary evil. This visit was just for an oil change and tire rota Going to the service department is never what you really want to do, however its a necessary evil. This visit was just for an oil change and tire rotation. I was in and out in a fair amount of time considering how busy you all were. (Poor James running that crazy place) He is always smiling and taking everything in stride. He takes time to talk to you which I enjoy!! I have one suggestion, Get your detailing building up and running. Grandville service washes and details my jeep free when I go there. More

Very satisfied. I have been to the service department twice and both times they got me right in and out quickly. Jeep was clean when I got it back. I have been to the service department twice and both times they got me right in and out quickly. Jeep was clean when I got it back. More

Not terrible but a headache Purchasing the vehicle was a pain. Different employees told me different things, trade offer changed several times and actually getting the paperwork Purchasing the vehicle was a pain. Different employees told me different things, trade offer changed several times and actually getting the paperwork done took over 6 hours due to miscommunication between the dealership and bank. Furthermore after having the vehicle for 4 days had to bring it back for service which took a week Service department was friendly and accomodating to resolve the issue and the salesman apologized for the miscomunication issues and assured me that my experience wasnt the norm that they strive for More

Good honest people Had them check a few things and expected them to say I needed a brake job. They were honest and said I was ok for a while yet. Had them check a few things and expected them to say I needed a brake job. They were honest and said I was ok for a while yet. More