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Hayward Nissan
Hayward, CA
12 Reviews
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Showing 12 reviews
August 04, 2025
I brought my 2021 Nissan Kicks to Nissan Hayward for one reason: to get the infotainment system firmware updated. I had researched the issue in detail and found that this model has known problems with speak reason: to get the infotainment system firmware updated. I had researched the issue in detail and found that this model has known problems with speaker crackling and buzzing, which are often resolved through a firmware update. I clearly communicated this when I scheduled the appointment and again in person when I dropped off the car. Despite that, the update was not performed. I was told that “no update was needed,” even though my car is still running software version 262, a version that is well out of date. I later confirmed that there is a newer version (550) available for my model, which many owners have had installed to fix exactly the kind of issue I reported. Instead of doing what I asked, I was charged $320 for a diagnostic that addressed none of my concerns. I had specifically told the advisor that we were planning to sell the car and didn’t want to invest any more money into it. That context was ignored, and I left with the exact same issue I came in with, only now out $320. To make matters worse, I was told the owner would follow up with me later that day. No one ever called. There were no missed calls or voicemails. When I followed up again, I was told they had called, which simply isn’t true. This experience felt like a complete dismissal of what I brought the car in for. I didn’t need a general diagnostic. I needed a specific firmware update, which I requested repeatedly. The lack of follow-through and poor communication made it worse. I won’t be coming back to Nissan Hayward and wouldn’t recommend them to others, especially if you already know what service your vehicle needs and expect to be taken seriously. More
by Lex N.
Employees Worked With
Victor, Zarah
April 09, 2023
Dont do business with Hayward Nissan, • They make a false representations • They know their representation is false • You will suffer foreseeable damages caused by the false representation false representations • They know their representation is false • You will suffer foreseeable damages caused by the false representation More
by reed_majors
Employees Worked With
Haroon Sultan, Tony Finance
November 15, 2019
Do not trust this dealership to buy or lease Two things - They lie just to make a sale - They don't give a sh** about customer after sale is made I recently leased a Nissan Leaf 2019 SV Plus Two things - They lie just to make a sale - They don't give a sh** about customer after sale is made I recently leased a Nissan Leaf 2019 SV Plus from Hayward Nissan. I purchased a 24 month lease. I was intending on availing state rebate for the EV. I asked the sales manager multiple times about state rebate. He confidently assured that i will be elibible to avail the rebate. When I checked it looks like a minimum of 30 month lease is required to apply for state rebate. I was misinformed by the dealership, I signed up for the lease and now I am in loss without the rebate. I have been trying to contact the sales person for a while. He has been ignoring after the sale is made and is not responding. My friends went to San Leandro Nissan and got a better deal. More
by Nav
Employees Worked With
Jay
October 28, 2019
Thank you for the wonderful experience and customer services My name is Ms Campbell and I just like to say that I had never been to this Nissan and it was a very good experience I was treated great and Maria an My name is Ms Campbell and I just like to say that I had never been to this Nissan and it was a very good experience I was treated great and Maria and her team was the best she listen to me and help me out I had to leave my car there and they gave me a car so I can get back and forth to work Thank you Hayward Nissan you are the best in my book. More
by Ms B
Employees Worked With
Maria and her team
December 11, 2018
Dealership that cannot be trusted I have return a leased vehicle and they did not provide document for it. They did not report to Nissan of my vehicle return and I have to pay late re I have return a leased vehicle and they did not provide document for it. They did not report to Nissan of my vehicle return and I have to pay late return fees and problem with DMV. They report a part that is missing from vehicle that I know was not. All they do is deny responsibility. Don't deal with this dealer if you don't want a nightmare scenario. More
by Angry Customer
Employees Worked With
Multiple, including General Manager
January 08, 2016
Horrible customer service Never been treated so rudely by an auto dealer before. Sales manager guy needs training on how to treat a customer. I had misgivings after reading a Never been treated so rudely by an auto dealer before. Sales manager guy needs training on how to treat a customer. I had misgivings after reading about this dealership's bad customer service review, but went in for an appointment anyway. He told me no one will offer me lower than invoice price, but i found a better deal with far better customer service in san francisco. More
by Mlee
Employees Worked With
Sales
February 13, 2015
Sucked The only thing I can say is its the far most worst dealership in everything in Bay Area. Wouldn't recommend it to anyone. The customer service was hug The only thing I can say is its the far most worst dealership in everything in Bay Area. Wouldn't recommend it to anyone. The customer service was hugely horrible. More
by Magenta03
Employees Worked With
Don't rememeber
July 08, 2014
Very poor customer service I leased a vehicle and they wrote the wrong DMV fees and made me go back to sign it. Then they reported to Nissan Finance that I did not pay the first I leased a vehicle and they wrote the wrong DMV fees and made me go back to sign it. Then they reported to Nissan Finance that I did not pay the first installment even though they charged me in the first contract payment. My credit score got affected. I called three times and they will not return the call also. Very frustrating. My friend wanted a vehicle to lease they kept saying they will get the color he requested and did not bother to find it or even call. More
by priya88
Employees Worked With
Faye
