Hayward Nissan - Service Center

I brought my 2021 Nissan Kicks to Nissan Hayward for one reason: to get the infotainment system firmware updated. I had researched the issue in detail and found that this model has known problems with speak reason: to get the infotainment system firmware updated. I had researched the issue in detail and found that this model has known problems with speaker crackling and buzzing, which are often resolved through a firmware update. I clearly communicated this when I scheduled the appointment and again in person when I dropped off the car. Despite that, the update was not performed. I was told that “no update was needed,” even though my car is still running software version 262, a version that is well out of date. I later confirmed that there is a newer version (550) available for my model, which many owners have had installed to fix exactly the kind of issue I reported. Instead of doing what I asked, I was charged $320 for a diagnostic that addressed none of my concerns. I had specifically told the advisor that we were planning to sell the car and didn’t want to invest any more money into it. That context was ignored, and I left with the exact same issue I came in with, only now out $320. To make matters worse, I was told the owner would follow up with me later that day. No one ever called. There were no missed calls or voicemails. When I followed up again, I was told they had called, which simply isn’t true. This experience felt like a complete dismissal of what I brought the car in for. I didn’t need a general diagnostic. I needed a specific firmware update, which I requested repeatedly. The lack of follow-through and poor communication made it worse. I won’t be coming back to Nissan Hayward and wouldn’t recommend them to others, especially if you already know what service your vehicle needs and expect to be taken seriously. More

Best customer service in town. Always get my Nissan parts here. Jon is the man Always get my Nissan parts here. Jon is the man More