Heartland Chrysler Dodge Jeep Ram - Service Center

Called to schedule service and was told to leave a message and they would return call. Two hours later....no call. Called again and they answered but put me on hold and 10 minutes later, still on ho message and they would return call. Two hours later....no call. Called again and they answered but put me on hold and 10 minutes later, still on hold. Do they want to service Jeeps? Never was able to talk to anyone. More

My initial experience wasn't that bad. I purchased my vehicle in February and that whole process was pretty easy. Then in June I began having issues with my Pacifica Hybrid's powertrain. It would simply vehicle in February and that whole process was pretty easy. Then in June I began having issues with my Pacifica Hybrid's powertrain. It would simply stop running while driving on the highway. I'd have to coast to the shoulder and reset the whole vehicle. Since then it's been in the shop collectively for over 3 months. They still don't know what's wrong with it or how to fix it and it's happened three more times. It's a significant safety issue. I've asked them to buy it back and they offered me $10,000 less than what I owe on it. Then to add insult to injury, every time I need a loaner, they put me in a compact car. I purchased a van because I have a family of six, I've told them that these little cars aren't going to cut it, but they just brush me off. So I can't transport my entire family anywhere as long as the van is in the shop. Now I'm looking at legal options, but it shouldn't have gotten to this point. I've been nothing but respectful, but it's gotten me nowhere. Avoid doing business here, it's not worth the trouble. More

Recall notices on my RAM3500 I scheduled a recall notice service online and received an email confirmation. While inventory shows parts were in stock they apparently weren't whic I scheduled a recall notice service online and received an email confirmation. While inventory shows parts were in stock they apparently weren't which caused almost a week delay to get the recalls done. Friendly staff, would have appreciated getting a call rather me having to call repeatedly. More

Fast and efficient Great service; I called for a recall notice service appt and was pleasantly surprised that they could fit me in that very day. Service was quick and I Great service; I called for a recall notice service appt and was pleasantly surprised that they could fit me in that very day. Service was quick and I was on my way! Chris Smith was nice enough to lend me a charger for my phone too! More

Worst Customer Service This is the worst dealership I have ever seen in my life. Service department is terrible. I've dropped my Ram 1500 for repair in six weeks and haven't This is the worst dealership I have ever seen in my life. Service department is terrible. I've dropped my Ram 1500 for repair in six weeks and haven't done yet. They never contacted me for update on my truck and never answered my calls, ridiculous customer service I had to contacted Ram Customer Support to get involved More

Unfriendly, multiple cancellations Took 4 hours after appt time to assess need. 6 days for parts. Did not call when parts arrived to schedule repair. I called after day 8. Rude, hung up Took 4 hours after appt time to assess need. 6 days for parts. Did not call when parts arrived to schedule repair. I called after day 8. Rude, hung up. Loaner car on initial visit was not clean, full of smoke. Appt for repair was made after I complained about customer service. Afternoon before my appt someone from another department called to cancel and attempt to reschedule but was unable to help with loaner information or available times. I have taken my warranty repair to another dealership. More