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Heiser CDJR Sturgeon Bay

Sturgeon Bay, WI

Overview
Employees
Reviews
Vehicles
4.5
88 Reviews
Whether you are waiting for your vehicle to get serviced, picking up a part for your vehicle, or stopping by to check out a new vehicle for yourself, we offer a wide range of amenities to enhance your experience here! Come by, look around and check what we can offer you!
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812 Green Bay Rd

Sturgeon Bay, WI

54235

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Showing 88 reviews

March 12, 2026

I was stranded and got towed in. They got me in right away, which I appreciate. But I got screwed bu the coat. A wheel bearing is $150 and I was charged almost $500 for the part. I More

by trgrizzley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kyle Wilson
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 13, 2026 -

Heiser CDJR Sturgeon Bay responded

Dear valued customer, Thank you for your business and feedback! Our customers are our highest priority, and I want to apologize that we were unable to meet your expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our General Manager Jessica Phillips, so we can better understand what happened during your experience.

March 09, 2026

Good experience That's all I really need to say about that. Good Job Nice work More

by Autoartisansincorporated
Recommend Dealer
Yes
Employees Worked With
Kyle Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Wilson
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Mar 10, 2026 -

Heiser CDJR Sturgeon Bay responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

February 12, 2026

I have had my Ram serviced twice with Kyle Wilson. He was polite, courteous, friendly and professional each time. He listened to my truck concerns and they were addressed promptly and at a reasonable More

by flyingmonkey628
Recommend Dealer
Yes
Employees Worked With
Kyle Wilson
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Feb 12, 2026 -

Heiser CDJR Sturgeon Bay responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

February 11, 2026

I feel like this location doesn't really want or need my business at times. Ive asked for pricing on different services and have been told that they will get me information and that never happens. When I do More

by Jonathan Jorgenson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unsure of employee name
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Feb 12, 2026 -

Heiser CDJR Sturgeon Bay responded

Dear Jonathan, Thank you for your business and feedback! Our customers are our highest priority, and I want to apologize that we were unable to meet your expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Manager Jessica Phillips so we can better understand what happened during your experience.

February 09, 2026

They gave me options to fix my problem and were very helpful and friendly, good customer service More

by eggharborjane
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Wilson
Report | Print
Feb 10, 2026 -

Heiser CDJR Sturgeon Bay responded

Dear valued customer, We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

February 02, 2026

We have been coming to this dealership for several years and have always been treated well. Richard has been especially helpful in past dealings More

by DAN
Recommend Dealer
Yes
Employees Worked With
Not sure
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Feb 03, 2026 -

Heiser CDJR Sturgeon Bay responded

Dear Dan, Thank you for the 5-star review! We’re grateful you chose Heiser and look forward to seeing you again.

January 29, 2026

Friendly and efficient, consistent reliable service. Will use for all my jeep service going forward More

by dkrueger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t recall
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Feb 03, 2026 -

Heiser CDJR Sturgeon Bay responded

Dear valued customer, We appreciate the opportunity to earn your business. Please reach out anytime, we’re happy to help.

January 29, 2026

Job well done. Gave me a ride so I didn't seat around waiting. Very curtious. More

by Donaldcarlin6
Recommend Dealer
Yes
Employees Worked With
Not sure.
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Feb 03, 2026 -

Heiser CDJR Sturgeon Bay responded

Dear Donald, Thank you for choosing Heiser and for the positive feedback. We can’t wait to see you again at your next visit!

January 29, 2026

Excellent. Excellent service, genuine communication and customer care. Excellent service, genuine communication, great customer care, honest and prompt. Resolve More

by KATIE.KAVICKY
Recommend Dealer
Yes
Employees Worked With
Kyle
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Feb 03, 2026 -

Heiser CDJR Sturgeon Bay responded

Dear Katie, We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

January 29, 2026

I had my truck in for a simple oil change and tire rotation. I had the same thing performed on my Ram in October for $128.00. 3 months later the same service was $193.00! WTH? Never again will my truc More

by KENMOSCINSKI
Recommend Dealer
No
Employees Worked With
Oil change and tire rotation
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Feb 02, 2026 -

Heiser CDJR Sturgeon Bay responded

Dear Ken, Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Manager Jessica Phillips so we can better understand what happened during your experience.

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