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Heiser Chevrolet of West Bend

West Bend, WI

Overview
Employees
Reviews
Vehicles
4.3
1,506 Reviews
With hundreds of vehicles at Heiser Chevrolet Of West Bend, WI, we will be sure to put you into the car or SUV that's right for you. Our hassle-free Internet shopping experience is second to none and provides the opportunity to peruse our inventory at leisure. Our staff always welcomes your phone call or visit our dealership; we are conveniently located less than a minute from Aibecker County Park. Give us a call at (877) 228-7492 and we will help you learn more about the services that we provide: from sales and accessories to routine maintenance to tires to repairs and more.
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2620 W Washington St

West Bend, WI

53095

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price noise loan Cesar manager Rafael Caesar Rivera

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Showing 1,506 reviews

June 10, 2025

Maria and Glenn were very pleasant to deal with. Glenn kept the document process moving right along and kept me on a short timeline to complete the transaction. Nice work on vehicle prep and getti More

by LOEHRROBERTJ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Maria Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Glenn Leinen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 11, 2025 -

Heiser Chevrolet of West Bend responded

Dear Robert, Thank you so much for your 5-star rating! Thank you for your business and congratulations on your new vehicle.

June 10, 2025

Good customer service, friendly, timely Offered a ride if i needed it. Called when car was finished. More

by jennylemberger
Recommend Dealer
Yes
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Jun 11, 2025 -

Heiser Chevrolet of West Bend responded

Dear Jenny, Thank you so much for your 5-star rating! We look forward to working with you again in the future.

June 09, 2025

Brent and the team made us feel welcome and at home. No high pressure pitches, just friendly interactions. Thank you Heiser, and especially Brent, Cesar, and Brian, we love our new CT5-V! More

by DD
Recommend Dealer
Yes
Employees Worked With
Cesar Nunez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brent Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Crandall
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Jun 11, 2025 -

Heiser Chevrolet of West Bend responded

Dear DD, We are so glad you had a positive experience with us. Thank you for choosing Heiser and congratulations on your new CT5-V!

June 05, 2025

Dealership is ok but finance team needs to get there crap together. Other than that got a great deal on my truck More

by dave_schultz2185
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Maria Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Glenn Leinen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 05, 2025 -

Heiser Chevrolet of West Bend responded

Dear Dave, Thank you for your feedback and business. We'd love the opportunity to hear more about your experience with our finance team and clear up any issues if we can. If possible, please reach out to us and let us know the best way to contact you and someone will reach out. Brian Crandall General Manager 262-808-2705 bcrandall@heiser.com

June 05, 2025

Cesar was amazing! Brian was very helpful with getting the loan and getting me a Great deal! More

by ee_wolf13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cesar Nunez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Crandall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kreyshia White
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 11, 2025 -

Heiser Chevrolet of West Bend responded

Dear Valued Customer, We're so glad to hear you had a positive car buying experience with us. Thank you for your business and happy driving!

June 02, 2025

Liam in the service department is amazing. He always takes good care of my needs. Promote him or give him a raise he deserves it! More

by Paythelazar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William (Liam) Dooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Haba
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 03, 2025 -

Heiser Chevrolet of West Bend responded

Dear Valued Customer, Thank you for the 5 star rating. We are so glad to hear you had a positive service experience with Liam! Thank you for your business. We look forward to your return!

June 01, 2025

Very pleasant to work with and made the price and the experience very good. I would recommend these guys to anyone. Thanks Heiser. More

by jdenn1160
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cesar Nunez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Crandall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Hodge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 02, 2025 -

Heiser Chevrolet of West Bend responded

Dear Valued Customer, We are so glad you had a positive experience with us. Thank you for your business. Congratulations on your new vehicle and happy driving!

May 23, 2025

. The finance department is completely incompetent. They make guarantees without even understanding their own processes. They were unable to rectify the situation after explaining my frustrations. I have al More

by trev
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Leigh Mattilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Hodge
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2025 -

Heiser Chevrolet of West Bend responded

Dear Trevor, Thank you for providing detailed feedback about your experience with us. We're glad to hear you had a good experience with Leigh! We're sorry to hear that you were frustrated with the finance department. We'd love the opportunity to hear more about your experience and where you feel we could improve. If possible, below is the contact information for our general manager. If you could please reach out to Brian and let us know the best way to contact you, someone will reach out. Brian Crandall General Manager 262-808-2705 bcrandall@heiser.com

May 19, 2025

disappointed with the financing, I was told it would be a comparable rate to my bank, but it was two points higher. More

by Nonhof
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cesar Nunez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Crandall
4.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Hodge
3.0
This rating includes all reviews, with more weight given to recent reviews.
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May 19, 2025 -

Heiser Chevrolet of West Bend responded

Dear Valued Customer, We're sorry that you are disappointed with the financing. Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees.

May 13, 2025

Professional, polite, prompt, I was blown away at the waiting room for customers and ride home and back when done with service... outstanding More

by jonramthun55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sorry didn't meet rest of personal, except my 2 drivers to home and back to pickup vehicle when finished
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May 19, 2025 -

Heiser Chevrolet of West Bend responded

Dear Jon, Wow! We are so glad to hear this and thank you for the kind words. We deeply appreciate your business and look forward to providing you with another 5 star experience upon your return!

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