Heiser Chevrolet of West Bend

Disappointed I came in to get high beam, low beam, and directional lightbulbs replaced. They were working 3 days before servicing. The crew were hesitant to fix it I came in to get high beam, low beam, and directional lightbulbs replaced. They were working 3 days before servicing. The crew were hesitant to fix it. I was pressed to think about trading in my car. I received a letter from the sales manager while I was sitting in the waiting room. In the end the low beam bulbs were replaced only. My attendant had an attitude. I bought my car here, was asked to use the garage for car maintenance. I used to get great service. My car looks bad but it still runs great. More

Review Sherry and the crew were very professional and cooperative. I did not feel pressured into any situation and they were very helpful during a couple of Sherry and the crew were very professional and cooperative. I did not feel pressured into any situation and they were very helpful during a couple of stressful moments that ended up being problems that were not in either parties hands. I would gladly refer Sherry and Heiser to anyone looking. More

Worst service thus far! Strongly considering going to a different dealer when my lease is up. Not only have we made appointments and had on us the confirmation email only to Strongly considering going to a different dealer when my lease is up. Not only have we made appointments and had on us the confirmation email only to be told “ we do not have an appointment for you” I had recently made an appointment for a new tire as mine was punctured. Gave the guy the numbers off tire and had an appointment for the next day. Got there only to be told we don’t have a tire we sent someone to get it. Three plus hours later. ( and being told oh we should have told him u were waiting he stopped a few other places). I paid full price for a tire and had to miss work for something that should have took 20 mins took almost 4 HOURS! Service here started so good when we started with you, you were recommended but as time has passed it’s worse and worse as far as customer service and customer appreciation on part of this dealer. This is a shameful way to treat customers. More

Great! Cesar was very knowledgeable, friendly, and helpful. He wanted to make sure that I got everything that I was looking for in vehicle and that I didn't Cesar was very knowledgeable, friendly, and helpful. He wanted to make sure that I got everything that I was looking for in vehicle and that I didn't settle for anything less. More

Oil change in my 2017 Chevy Malibu. Was disappointed. With who ever work on my car. I had a crack in my windshield from a rock and when Safelite came to replace i the windshield they fou Was disappointed. With who ever work on my car. I had a crack in my windshield from a rock and when Safelite came to replace i the windshield they found a crack in it where I had Heiser change my windshield wipers. .Also they did not fill my windshield wiper fluid. More

It was a very good experience dealing with Heiser Heiser had the truck on the lot I wanted. Was in contact with Sherry Konek. Called her on a Saturday morning while I was out of town and told her that Heiser had the truck on the lot I wanted. Was in contact with Sherry Konek. Called her on a Saturday morning while I was out of town and told her that's the truck I wanted. Stopped Monday after work and signed all the paper work. It was a pleasure dealing with Sherry. This is my 3rd leased vehicle from there. I'm very happy being in the Heiser family and dealing with Sherry and Heiser in the future. More

Very pleasant Sherry was very pleasant to work with, knowledgeable and no pressure sales. This was the first time my daughter experienced buying a car and Sherry s Sherry was very pleasant to work with, knowledgeable and no pressure sales. This was the first time my daughter experienced buying a car and Sherry shared personal experiences that were very comforting for my daughter. More

Great salesman Very friendly salesman and willing to take time out to go through the extras on our vehicle. At closing he linked our phones to the car and was happy Very friendly salesman and willing to take time out to go through the extras on our vehicle. At closing he linked our phones to the car and was happy to help us with whatever we need. More

New Chevy We had a very good experience purchasing our truck with Chad at Heiser. The showroom was very accommodating for my family which really helped with ha We had a very good experience purchasing our truck with Chad at Heiser. The showroom was very accommodating for my family which really helped with having my kids along. Chad was very informative and helpful with our purchase. More