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Heiser Chevrolet of West Bend

West Bend, WI

Overview
Employees
Reviews
Vehicles
4.3
1,500 Reviews
With hundreds of vehicles at Heiser Chevrolet Of West Bend, WI, we will be sure to put you into the car or SUV that's right for you. Our hassle-free Internet shopping experience is second to none and provides the opportunity to peruse our inventory at leisure. Our staff always welcomes your phone call or visit our dealership; we are conveniently located less than a minute from Aibecker County Park. Give us a call at (877) 228-7492 and we will help you learn more about the services that we provide: from sales and accessories to routine maintenance to tires to repairs and more.
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2620 W Washington St

West Bend, WI

53095

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price noise loan Cesar manager Rafael Caesar Rivera

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Showing 1,500 reviews

February 23, 2024

My truck went in for a recall repair of the passenger airbag. During the repair the dash was cracked. I, as the owner, noticed the crack within 1 mile of leaving the dealership at night. I brought it bac More

by Dugnnik
Recommend Dealer
No
Employees Worked With
Nathan Heimerl
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nathan Heimerl
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Feb 28, 2024 -

Heiser Chevrolet of West Bend responded

Dear valued customer, Thank you for taking the time to complete a review. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our General Manager Rafael Rivera by phone at 262-808-2705 or by email at rafael.rivera@heiser.com so we can better understand what happened during your experience.

February 23, 2024

Everyone who works there is amazing They are friendly and go above and beyond Awesome More

by claeysr52
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nathan Heimerl
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Feb 28, 2024 -

Heiser Chevrolet of West Bend responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

February 20, 2024

They misdiagnosed my vehicle and it cost me $170. they misdiagnosed my vehicle. goodbye bye More

by josh.pierce
Recommend Dealer
No
Employees Worked With
Nathan Heimerl
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nathan Heimerl
Report | Print
Feb 23, 2024 -

Heiser Chevrolet of West Bend responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Matt Myszka Service Manager 262-808-2735 matthew.myszka@heiser.com

February 20, 2024

Please highlight Payton Hegwood. He was polite, attentive, conversational, and evidently truly enjoys his work at Heiser . More

by lgdronek
Recommend Dealer
Yes
Employees Worked With
Liam Dooley
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Feb 23, 2024 -

Heiser Chevrolet of West Bend responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with Payton and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

February 20, 2024

They were helpful and pleasant to work with and would buy another vehicle from them More

by collinbenson2000
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Lenfestey, Ryan Granzow
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Feb 23, 2024 -

Heiser Chevrolet of West Bend responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

February 20, 2024

In a nutshell a complete and total waste of my time. I am very disappointed with the quality of service. More

by edwardfyfe2424
Recommend Dealer
No
Employees Worked With
William Harris
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William Harris
Report | Print
Feb 23, 2024 -

Heiser Chevrolet of West Bend responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Matt Myszka Service Manager 262-808-2735 matthew.myszka@heiser.com

February 20, 2024

Very efficient and polite. Gave a time estimate and came in under it .definitely a good experience. More

by rippermaher
Recommend Dealer
Yes
Employees Worked With
William Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William Harris
Report | Print
Feb 23, 2024 -

Heiser Chevrolet of West Bend responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

February 19, 2024

Very pleasant and detailed oriented toward the best service for my car Good service and honest More

by ROGERKLEIN
Recommend Dealer
Yes
Employees Worked With
Liam Dooley
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Feb 28, 2024 -

Heiser Chevrolet of West Bend responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

February 18, 2024

Good service and wait was short. I was there actually a while for a tire rotation and oil change. Wait could've been shorter. More

by kobzanic
Recommend Dealer
Yes
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Feb 19, 2024 -

Heiser Chevrolet of West Bend responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

February 17, 2024

Extremely slow and with little communication to the customer. Doing work on vehicle that customer did not ask for without asking because it was complimentary More

by edensmn
Recommend Dealer
No
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Feb 19, 2024 -

Heiser Chevrolet of West Bend responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Matt Myszka Service Manager 262-808-2735 matthew.myszka@heiser.com

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